Metcalf Moving & Storage
Google rating
4.3
Ratings counted
46
Are 1 or 2 star
15.2%Well above typical
The rating breakdown
7 of the 46 ratings in Google’s published star breakdown for Metcalf Moving & Storage are one or two star.
Worked out from 46 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Rochester
8.9 percentage points higher than the middle of the 10 listings in Rochester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 78.3% | |
| 4 star | 3 | 6.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 15.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Metcalf Moving & Storage at 15.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Metcalf Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Metcalf Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Stay far away from this company. First, they messed up the delivery of my cross-country move by delivering my belongings piecemeal. Next, they did $5,000 of damage to artwork and thousands of damage to my flooring. Furthermore, their idea …
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced during your move. Our team strives to provide clear communication and professional service at every step, and we're sorry that this was not reflected in your experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said2 · 50%
- Worked hard and fast2 · 50%
- Professional and courteous1 · 25%
Counted across the 4 four and five star reviews we have read for Metcalf Moving & Storage. A review can mention more than one thing.
In their own words
The only issue with our move with Mayflower was us not being fully ready for them when they arrived! The crew was on time, professional, and hard working. The process was explained well and the move out was efficient.
We appreciate your feedback and are delighted to hear about your positive experience with our team. It's wonderful to know that our crew's professionalism and efficiency made your moving journey smoother. We'll be sure to share your kind words with the team.
We hired Metcalf to move our business from our home to a commercial building. We had a team of 3 help us and everything went very smoothly. We are hiring them again to help us with a 2nd project. They showed up on time, were efficient, and got the job done without incident and quicker than estimated.
Thanks so much, Michelle, for choosing us again! Repeat customers are especially valued and we're so glad we were able to help you again with your latest move. Thank you for sharing the news about your positive experience and we wish you all the best in your new office.
We moved from Minnesota to Florida this summer. Originally we were going to go it ourselves, box, pack into a rental truck, drive it down, unpack the truck, etc. With COVID we decided finding laborers might be difficult, so we looked to …
Thank you so much for taking the time to share your positive experience, Jim. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation to Florida.
Thank you to the team at Metcalf in Rochester. We have used them to move us 3 times locally and now for a cross country move. Excellent service and a fantastic group to work with !
Thank you for sharing your positive experience with our team in Rochester. We're delighted to have been part of your moving journey multiple times, including your recent cross-country relocation. We’ll be sure to share your kind words with the Metcalf team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- truck5
- punctuality4
- easy process3
- hard working3
- money3
- room2
- country2
- amazing job2
- efficient staff2
- professional crew2
What the company says about itself
Taken from Metcalf Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“…providing high quality relocations since 1919. We specialize in the moving and storag”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“& Commercial Service Request a Free Quote Name (Required) First Last Email (Requi”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…we have recently received from the Better Business Bureau, JD Power & Associates, and Mayflow”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Metcalf is the team to call. With more than 100 years performing relocations throughout the T”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- superpages.comdirectory
- bbb.orgreviews