MG Moving Services
Mover in Virginia Beach, Virginia
Google rating
4.7
Ratings counted
28
Are 1 or 2 star
7.1%Above typical
The rating breakdown
2 of the 28 ratings in Google’s published star breakdown for MG Moving Services are one or two star.
Worked out from 28 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Virginia Beach
4.0 percentage points higher than the middle of the 19 listings in Virginia Beach we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 25 | 89.3% | |
| 4 star | 1 | 3.6% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 7.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MG Moving Services at 7.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MG Moving Services, counted by matching the words they used.
- Claim or refund went nowhere1 · 100%
Counted across the 1 one and two star review we have read for MG Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I needed help moving and was on a limited budget. My ex-husband changed the locks the day before the move preventing me from going ahead with the move. I had already paid a deposit. I called to see if the money could be refunded since I had no idea when I’d be allowed in the house. My Guys Moving refused to refund the money since “I hadn’t given 24 hours notice”. Completely illegal to get paid for services rendered when you received no actual service.
I am sorry about your situation. We have a 48 hour refund policy because we cannot sell time that is booked. This policy is clearly stated in the confirmation e-mail all customers are sent. We have you in pending status as per your request. You said you wanted to reschedule.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous15 · 60%
- Turned up when they said8 · 32%
- Worked hard and fast7 · 28%
- Careful with belongings3 · 12%
- Price matched the quote1 · 4%
- Kept in touch1 · 4%
Counted across the 25 four and five star reviews we have read for MG Moving Services. A review can mention more than one thing.
In their own words
Thank you for moving us so professionally! The crew called to tell me when they were arriving and arrived on time. They did a quick survey of our job and then moved quickly and efficiently. They did whatever we needed them to do and were so very nice. Everything arrived is good shape (no damage) and all our furniture and filing cabinets were placed where we needed them. Moving is not fun, but My Guys made it as easy as possible. We would definitely use them again. Thank you!
We did this move as a donation to the READ center. They do a great job helping older people and people who have English as a second language learn to read. Karen thanks for the review and all your group does!
Professional crew, fast, efficient, hard working. Very reasonable pricing. Good communication from management.
Robert thanks for this concise and excellent review. Our guys are the best in the business and our culture supports great customer service. Thanks again!
Customer service! From the start this company took the extra effort to help me with my move. After buying a house they understood I was on a budget. They happened to be completing a move near my old house and were able to save me hundreds of dollars in supplies by dropping off some used boxes. The guys took good care of my furniture. They worked so hard that they completed the job three hours ahead of the estimated time shedding hundreds off the estimated price. Great job guys.
Thanks for the excellent review and the business. We try to work within our customers budgets to keep them happy and because we are hungry for work!
I called them on a Friday morning and they were able to provide their service for Saturday, the next day. Not only were they prompt and courteous and willing to address my last minute need, there was no damamge to any of the items moved. I would highly recommend to anyone to use My Guys Moving and Storage for all of their moving needs.
Thanks for the positive review. My Guys Moving has a very low claims ratio. We try to treat your house hold goods like our own. Since we are one of the largest local movers in the area we can often help with last minute moving needs. Call us again if we can help!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- crew7
- efficient4
- furniture4
- boxes3
- estimated3