Michael Ball Moving and Storage
Moving and storage service in Louisville, Kentucky
Google rating
4.6
Ratings counted
28
Are 1 or 2 star
7.1%Above typical
The rating breakdown
2 of the 28 ratings in Google’s published star breakdown for Michael Ball Moving and Storage are one or two star.
Worked out from 28 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Louisville
1.9 percentage points higher than the middle of the 19 listings in Louisville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 82.1% | |
| 4 star | 3 | 10.7% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 3.6% | |
| 1 star | 1 | 3.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Michael Ball Moving and Storage at 7.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Michael Ball Moving and Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Michael Ball Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We moved from Lexington, KY to Louisville, KY. We sustained multiple item damages including a shattered (expensive) picture, a badly stained and damaged mattress, tearing of the vinyl seat cover on a mobility scooter, a broken chair, ruined slipcovers, and a crew who had done well until a second crew joined them midway into the move. Mr. Ball came to our new home and viewed the damage, but it took multiple phone calls asking that he do so before we got him here.
This customer was upset with everything she had to move from a large home in the Lexington ky. Area to a very small apartment in Louisville Kentucky we never charge her extra for the extra men that we sent. We do not do business like this.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 53%
- Worked hard and fast5 · 26%
- Careful with belongings4 · 21%
- Turned up when they said3 · 16%
Counted across the 19 four and five star reviews we have read for Michael Ball Moving and Storage. A review can mention more than one thing.
In their own words
This was our first time using a moving company. We were only moving 1 mile away and just wanted our big items moved. I called many of the popular moving companies around town inquiring about service options and getting quotes, but they were all outrageously price for such a mediocre move. Than a friend recommended Michael Ball Moving and we are so glad she did! They had several moving/service options with great rates.
I've moved so many times across many states and my experience with Michael Ball Moving by far surpassed them all. There were many opportunities for Michael Ball Moving to dissappoint me in the course of our most recent, somewhat complicated move, and yet they executed flawlessly. The level of communication from every one of their employees was exceptional. People picked up the phone when I called. They knew who I was. They knew the answers to my questions.
We purchased a curio cabinet from Cherry House and it was delivered by Spanky and Ryan with JMB Delivery. They arrived on time. They set up and leveled the cabinet. They also repaired a couple of scratches that we had not seen when we purchased it. (The lighting was low and we did not see the scratches. The two small scratches we did see were repaired by the Cherry House staff before it was delivered). The two men spent time making sure that everything was done professionally and to our satisfaction.
This is THE BEST moving company period! Michael was so professional, thorough, and thoughtful during a tough time emotionally after many years in one home. Huge shout out to Spanky, Ryan E. , Kevin and John/JW, and the rest of the crew for their hard work and thoughtful care with all our belongings and our timing. Michael Ball Movers felt like family after going through this upheaval and new beginning! I highly recommend them for moving or storage! ~Carter W.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- movers4
- careful handling2
- punctuality2
- helpful crew2
- friendliness2
What the company says about itself
Taken from Michael Ball Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…owned and operated in business for over 100 years. Our team of courteous, knowledgeable s”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“Moves and Office Moves Free estimates, fully insured, furniture pickup and deliver. Learn Mo”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“Services Learn More 4th Generation Family owned and operated in business for over 100 y”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory