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Michaels Moving & Storage, Inc.

Moving and storage service in Staten Island, New York

Google rating

4.2

Ratings counted

78

Are 1 or 2 star

20.5%Well above typical

The rating breakdown

16 of the 78 ratings in Google’s published star breakdown for Michaels Moving & Storage, Inc. are one or two star.

Against other listings in Staten Island

This company20.5%
Typical listing in Staten Island2.2%

18.3 percentage points higher than the middle of the 13 listings in Staten Island we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
6178.2%
4 star
00%
3 star
11.3%
2 star
33.8%
1 star
1316.7%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Michaels Moving & Storage, Inc. at 20.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Michaels Moving & Storage, Inc., counted by matching the words they used.

  • Damage to belongings7 · 58%
  • Items missing or never delivered3 · 25%
  • Stopped responding2 · 17%
  • Crew conduct1 · 8%

Counted across the 12 one and two star reviews we have read for Michaels Moving & Storage, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

2-star Google reviewStephanie M.13 years ago
I moved from NJ to NY and they were up to the task. I got a great quote and this was my first experience with movers so I didn't know what to expect. I ended up boxing and wrapping all the furniture myself beforehand because I wasn't sure if they did it or not. They arrived timely that morning. Michael (?) assessed the job and started rewrapping some of my furniture to really protect it. I did not get charged for that. It was a sweltering 100 degree summer day and the guys worked pretty hard.
1-star Google reviewBigDill G.6 years ago
STAY AWAY!!! The owner is a thief and a scam artist ,many of my personal belongings were stolen and damaged . When I called to file a complaint the owner Mike was extremely rude and spoke to me with complete disrespect , after you give the deposit they do not care about the customer . they will be hearing from my lawyer
2-star Google reviewFrancesca P.Edited 14 years ago
This company was highly recommended as specialists in moving expensive furniture that needed to be handled very delicately. Furniture was not wrapped in my apartment, and instead wrapped on the truck. It was later discovered that many pieces were not wrapped at all and the others were wrapped very haphazardly. Needless to say, I had several thousands of dollars in damages. Many items are unrepairable and irreplaceable. There method for assessing and/or compensating the damages still remains to be seen.
1-star Google reviewSaul C.6 years ago
Hired Michael Movers because we heard they were good. Turns out the opposite. When negotiating rates, we were told our furniture would be together, separate, and safe. When we received our couch, it had water damaged. Half the couch had water damage and the other half did not. It seemed he split up our items. He also lost an expensive TV Unit. When we went to rectify and find out the companies plan, he didn't call up.
1-star Google reviewHenry W.12 years ago
This was by far the worst and most disappointing experience I've had with movers or any business person, for that matter. I had worked with Michael's before but something very bad has happened to this company, no longer straightforward. Movers showed up late, so my wife and I helped them pack some bottles and odds and ends… we had two items damaged in the move… one was an expensive vase.
1-star Google reviewJunior M.10 years ago
WHAT A PIECE OF CRAP COMPANY THIS IS. The owner deserves a slap the way he talks to his customers, unreal some people make a few dollars in life that are real pieces of crap. Furniture arrived MUCH more scratched than when picked up, workers took their sweet ass time after arriving late and had attitudes with my mother making her cry. They chipped the wood floor, screws and handles missing from bed frame and armoire. Boxes were opened and computer and desk chairs permanently dented and ruined.
2-star Google reviewJoe T.11 years ago
They were good until i had my property taken out of storage. Beware they told me one price then charged me alot more than was told. MAKE SURE ITS IN WRITING!!! Also damaged merchandise. They must have been flying with the truck. Not careful with property. Would never use them again. A lot of second talk and figures. Confronted him with my request but was denied.
1-star Google reviewChris2 years ago
Very negative experience. The packing was performed poorly and multiple items were broken. One of the movers packed his used lunch paper plate into a box. The movers also urinated extensively on the floor of our bathroom.
Reply from the business

Dear Sir, We could not find any moves done under the name "Chris" and we do not recall any reported incidents as such. Kindly contact our office [phone removed]. We have been in business for over 40 years and all our crew members are very professional & disciplined. Thank you.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous11 · 37%
  • Worked hard and fast7 · 23%
  • Careful with belongings3 · 10%
  • Turned up when they said1 · 3%
  • Price matched the quote1 · 3%
  • Kept in touch1 · 3%

Counted across the 30 four and five star reviews we have read for Michaels Moving & Storage, Inc.. A review can mention more than one thing.

In their own words

5-star Google reviewTamar M.6 years ago
Moving is always stressful and having your truck in storage for a night and it being driven to a new state is even more stressful. My crew from Michael's was exceptional. Early on day 1 of the move. Beyond efficient with my partial pack. One person packed the kitchen while the other two got everything else wrapped and prepped to move down the elevator to the truck. Day 2 they hit traffic but kept me updated on their arrival time.
5-star Google reviewDyan C.3 years ago
I have used Michael's several times over the years & have always been happy with their service. This time it was different, my mother passed away & she lived out of state, so I hadn't initially thought to call them to move the many things of hers I was keeping (100+ boxes!). After many issues with the local movers in her state (wanting to off load & on load the items several times between her state (GA) & NY I grew concerned that this was the way items got lost & broke.
Reply from the business

Thank you

5-star Google reviewRichard L.6 years ago
Superb. They picked up in NJ and PA and delivered to an address extremely difficult to navigate with the truck. The delivery location was complex with many steps and small corridors / doorways. It was executed flawlessly. The team is courteous, affable and highly efficient. Kris (foreman / owner?) is easy to work with and reliable. I had "extra's" and he gave me a fair price at the end. I'm using them again.
5-star Google reviewAbby F.a year ago
Hamal at Michael's Moving & Storage was SPECTACULAR. If I could I would give him 10 stars! For over three weeks he took calls from me about the delivery of my household goods (I'm military) and had me slated for multiple dates and times. When things were getting held up due to a holiday/cleaning issue at my apartment, he let me get my snowmobile early so I could put it into storage, which would have been a HUGE hassle on the day of delivery.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • moving-related packing4
  • moving crew3
  • insurance3
  • scam3
  • affable team2
  • hilarious staff2
  • easy to work with2
  • pleasant crews2
  • friendly movers2
  • fair pricing2

What the company says about itself

Taken from Michaels Moving & Storage, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

Operating numbers published on their site

  • USDOT 782104

Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)

  • Advertises free estimatessays on their website
    Show the text this came from

    “Phone Number Email* Comments Request Free Estimate Your Estimate request successfully sent”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…it. Piano Moves Let us move your Piano. Over 41 years of experience, let the professionals at”Raw text captured from the page, including any surrounding navigation.

  • Publishes a licence or operating numbersays on their website
    Show the text this came from

    “USDOT 782104, NYDOT T-10641, Storage LIC 1417130-DCA, ICC MC349541C 406 Not Acceptable N”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • chamberofcommerce.comdirectory

Before you hire Michaels Moving & Storage, Inc.

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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