Michelle's Piano

Incompetent delivery system. They changed the schedule TWICE and were still HOURS late, no call. This affected my next two piano deliveries, and inconvenienced many people.Third recipient stood in the sun waiting 90 minutes and they never showed up (although they said they did). 3rd recipient got a sunburn for his trouble. He STILL hasn't gotten his piano, THREE DAYS later. The owner/manager interrupts constantly and he knowingly lied to me at LEAST twice. Rude arrogant man. And, where is the 3rd piano?

They dropped my piano and not only damaged my piano but crushed the hardwood stairs in my entry way. I’ve been trying to get them to pay for the repairs to my home for several years and I still have no response.

This USED to be a five star company. I had them tune and move pianos for myself and my family members for the last fifteen years. I had a piano I was looking to buy and move into my new home, and wanted to get a technician out to see if the broken pedal could be repaired before purchasing, hiring them to move and re-tune both the piano for my house and the new piano for the person I was buying it from as well. I called on a Monday, requesting a Friday appointment.

Lotof was great to work with over the phone, but I’ve had continuous issues with my Model B. When it arrived, there were new marks/stains inside the piano body which had never been there before (one of them looks round, as if a bottle/container had been set inside like a water mark), and there was also a replacement string which had never been mentioned to me. The string is not the same type as the rest of the strings, and therefore, sounds audibly different. I will have to get it replaced.

This review is for the piano moving aspect of Michelle's Piano -- the rest of their service may be stellar, I don't know. I bought a piano and arranged to have it moved. When moving day came, no one called me, and no one called the person where it was being picked up. When I called for status, it took more than an hour for someone to call me back. By this time, we were more than an hour past the pickup window. Apparently, the crew came down with COVID-19, so all deliveries had to be postponed.

My only experience has been that I have gone into there location to set up an appointment to have our grand piano tuned and appraised. One time was in November, I never heard from them to set up any type of appointment. The next time was the very first of January 2018, I have yet to hear from them to set up an appointment, going elsewhere. Both times they could not set it up an appointment then, but took my phone number and said they would be getting in contact with me.

Friday my husband and I checked their website and it stated were open...then when we walked inside we were rudely told to leave...were NOT OPEN...blah blah, yada yada...just treated us very nasty. We were there to spend upwards $75,000. But no way will we ever do business w such nasty unfriendly people... A long haired guy in the back telling us to leave and I misread their website...huh?. Have screen shot provides proof!

I have had good experiences with Michelle's for tuning and moving in the past. However, I recently had them lined up to move my piano a few days before my house closed, and they backed out on short notice.