Montana Transfer and Storage
Moving and storage service in Missoula, Montana
Google rating
3.7
Ratings counted
84
Are 1 or 2 star
31.0%Well above typical
The rating breakdown
26 of the 84 ratings in Google’s published star breakdown for Montana Transfer and Storage are one or two star.
Against other listings in Missoula
27.0 percentage points higher than the middle of the 15 listings in Missoula we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 47 | 56.0% | |
| 4 star | 9 | 10.7% | |
| 3 star | 2 | 2.4% | |
| 2 star | 5 | 6.0% | |
| 1 star | 21 | 25.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Montana Transfer and Storage at 31.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Montana Transfer and Storage, counted by matching the words they used.
- Damage to belongings2 · 67%
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Montana Transfer and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst moving company ever. Took over a month and 3 separate deliveries to receive our goods. Many items broken and missing with zero compensation. Charge more than doubled from their original video quote. DO NOT USE!
I'm so disappointed with this company. The lead employee showed up with a surly attitude and said he didn't know if he would be able to take the exercise equipment after we already reviewed everything with an estimator. He was uncommunicative throughout loading, not responding to my questions and statements. I was told that anything in a container with a fragile sticker would remain upright, yet it didn't.
l have done similar moves that were a lot cheaper. The movers were nice guys, but that's about the only positive experience l had with the move. The over the phone estimate and what they charge once they had my possessions was off by thousands. l definitely wouldn't use this companies services again. l wish l had read the reviews before signing the contract. They are spot on to my experience with this company...
Steve, I appreciate you sharing your experience and I’m sorry to hear that the estimate did not align with the final charges, and that your overall experience was not as positive as we strive for. Perhaps if we had received more accurate … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 100%
- Worked hard and fast1 · 50%
Counted across the 2 four and five star reviews we have read for Montana Transfer and Storage. A review can mention more than one thing.
In their own words
I can’t think of a more friendly, professional, and hard working group of people. I always recommend Montana Transfer to anyone moving
We appreciate the positive review, always nice to hear we are doing a good job!
I was very happy with Montana Transfer and Storage's service. I moved from Big Sky, MT to Boise, ID this week. Marc gave me a very professional estimate, was upfront with everything to expect, and answered all of my questions easily. Rockie …
Thank you, Matthew, for your kind words! We're glad to hear that Marc provided you with a professional estimate and that Rockie and his crew handled your move so efficiently. Your recommendation means a lot to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- estimate10
- kind staff5
- package placement4
- crew4
- careful with items2
- excellent team2
- hardworking staff2
- timeliness2
- professional movers2
- on time2
What the company says about itself
Taken from Montana Transfer and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…experience. Our office staff has over 100 years of combined experience in providing dep”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…in the moving industry. Our business is family-owned and operated, ensuring that every clien”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…agents for North American Van Lines since 1958, offering our customers the reliability”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…solution for you. Are my belongings insured during the move? Yes, Montana Transfer”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory
- porch.comdirectory