Montrid Moving & Storage - Houston
Moving and storage service in Katy, Texas
Google rating
4.8
Ratings counted
41
Are 1 or 2 star
4.9%Around typical
The rating breakdown
2 of the 41 ratings in Google’s published star breakdown for Montrid Moving & Storage - Houston are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in Katy
About the same as the middle of the 21 movers in Katy we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 38 | 92.7% | |
| 4 star | 1 | 2.4% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Montrid Moving & Storage - Houston at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Montrid Moving & Storage - Houston, counted by matching the words they used.
- Damage to belongings1 · 50%
- Late, delayed or a no-show1 · 50%
- Stopped responding1 · 50%
Counted across the 2 one and two star reviews we have read for Montrid Moving & Storage - Houston. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They contacted me saying my loading service would be delayed "a little bit" because of rain. I was understanding because the rain was quite bad. Then they ghosted me for over 3 hours and when they finally contacted me again, they told me that they could arrive 5 hours after the agreed upon time which didn't work at all for our plans. My partner and I are now spending hundreds of dollars and scrambling to make new plans because this company was so reliable. Absolute trash.
I lost some furnitures during their service and this is their reply ‘we are not playing your game’. Please note lost furnitures is not a game but damages. And Your customers paid you almost $500 including tips and that is your attitude?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 50%
- Professional and courteous8 · 36%
- Turned up when they said5 · 23%
- Kept in touch5 · 23%
- Careful with belongings4 · 18%
Counted across the 22 four and five star reviews we have read for Montrid Moving & Storage - Houston. A review can mention more than one thing.
In their own words
Very professional, nice, and communicative movers! They got the job done in the most efficient and careful manner, even organizing the bins they’ve unloaded very nicely in my apartment! 10/10, recommend! They got the job done for the money I paid, so they are well worth the price!
I hired these movers through Uhaul, 2 movers for 8 hours. They were prompt and was on time for 9am. We finished loading our 3 bedroom apartment with the help of my husband and son around 11:15 am. When we arrived at the new apartment complex as the movers drove themselves, only 1 was in the car saying the other mover went to go help with a piano.
I was extremely happy with this group the team of three did a great job and did not spend any time sitting around all they did was WorkI will definitely use them again when I’m ready to move. You Never know what you’re gonna get when you book online and that’s concerning however, after I saw how they were working and how quickly they got the job done I could not have been happier
Carlos and his team were truly amazing. I appreciate their time and dedication to the job. They were able to maneuver in small spaces with causing damage to the walls are any of my items. I would highly recommend them for your moving needs. Thank you Carlos
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency9
- punctuality4
- apartment3
- communication3
- reliability2
- careful handling2
- hardworking2
- job2
- careful2