Your Carrier
Moving and storage service in Birmingham, Alabama
Google rating
4.9
Ratings counted
522
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
7 of the 522 ratings in Google’s published star breakdown for Your Carrier are one or two star.
Against other listings in Birmingham
0.8 percentage points lower than the middle of the 19 listings in Birmingham we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 508 | 97.3% | |
| 4 star | 7 | 1.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Your Carrier at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Your Carrier, counted by matching the words they used.
- Damage to belongings4 · 67%
- Items missing or never delivered1 · 17%
- Late, delayed or a no-show1 · 17%
Counted across the 6 one and two star reviews we have read for Your Carrier. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’ve used them last year with no problems but TODAY Your Carrier provided horrible service! With poor communication They arrived two hours late, took my belongings outside, and disappeared without transporting them to my new location & blocked my number Customer service was unable to help, and management has not contacted me back despite my appointment and the money that I’ve already paid them to complete a service . This experience has been frustrating, and I would not recommend this company.
This moving company was scheduled to move my all my furniture out of my home on a Friday they show up they say they can't get to the furniture cuz there's boxes in front of them well normally you would have to move the boxes out of the way to get to the furniture. So they left then returned on Monday morning two guys show up they take not even a whole load of furniture or my belongings so we had to call back and get four more guys out there and they moved everything but my refrigerator washing machine bed frame a…
Kimberly, thank you for your feedback. First, we're sorry for the loss of your mother. We understand that clearing out a loved one's home is never easy. We'd like to provide some additional context for anyone reading this review.
I wish I could give them zero stars. I’ve moved multiple times in the last decade and I will never use this company again. They were recommended to me by my apartment complex and they were horrible. Multiple items were broken. One item was beyond any kind of repair and had to thrown in the dumpster. Nothing was wrapped or protected not even my TVs. I’m having to repaint my entire bedroom suite ( end tables, gentleman’s chest, etc) because of the amount of damage that was done.
I was really disappointed in the service from Your Carrier. They didn’t get all of my belongings from one condo to the next. They left belongings from my attic in the rear common area which I didn’t know about until a week after I moved. They broke a statue, and needed to take a break for dust allergies. During that time I went and got them lunch. (Unaware that I was paying for that time.) They left smaller items at the old condo (heavy, glass shelves, curtains, and storage bins.
Movers were good, Although I was told by the movers at my house, that because I went along with them taking a few breaks, which they should, that I would be only billed for the four hours that It took, after you deduct the breaks they took. Well that didn't last, the office/mgr sent me a invoice for 4 and 1/2 hours and other charges that where not discussed.
Mr. Morris We apologize about any misunderstandings. Our estimates are always subject to change which we state whenever we give an estimate. We were unaware of any lengthy breaks and this discussion with your movers. We will be calling you to follow up.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous182 · 49%
- Worked hard and fast130 · 35%
- Turned up when they said97 · 26%
- Careful with belongings46 · 12%
- Kept in touch26 · 7%
- Price matched the quote11 · 3%
Counted across the 370 four and five star reviews we have read for Your Carrier. A review can mention more than one thing.
In their own words
The scheduling was done online with feedback by email and text. Great communication. I needed furniture moved to different floors in my home. They arrived on time and worked quickly. Very polite crew. They offer a great service at a reasonable price. I recommend them.
We’re so glad to hear about your great moving experience! Thank you for choosing Your Carrier for your moving muscle needs 💪 It was our pleasure 😊 …
I had a queen sized bed that needed to be moved from Clanton to Birmingham. Zach and Kevin arrived early and loaded up the van before my actual appointment time. We were on the road to Birmingham before 10:30 which was the appointment time. I live in an apartment so they had to walk quite a bit to get to my apartment but they did a great job and they were fast. There was no damage to the bed and I am very satisfied with the job they did.
Hi, Lanabj2013. Thanks so much for taking the time to write us a review.
**★★★★★** As a professional organizer, I work with movers on a regular basis, so I know the difference between an average moving crew and an exceptional one. I'm writing this review on behalf of my client, Marsha White, who asked me to share her experience. Marsha was extremely pleased with Your Carrier and especially with Billy and Josh. They were professional, courteous, hardworking, and handled her belongings with great care.
Thank you very much for your review. Hope to see you again!
On our recent move to Birmingham, we chose your carrier to be our movers to help us unload the U-Haul we had driven from our home in Georgia. We had scheduled them for the afternoon of a Saturday. However our U-Haul broke down on the way and we were unable to be there with the big truck at our scheduled appointment time. They helped my father-in-law unload the smaller U-Haul trailer on Saturday, and they made arrangements to meet us the following morning to help unload the big trailer.
Hey Kevin. Thank you again for choosing Your Carrier! It was our pleasure providing the muscle. We are happy we were able to make everything work out.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff53
- professional movers23
- reasonable cost8
- fast and efficient movers5
- friendly crew4
- small moves4
- office move3
- online scheduling3
- sprinter van2
- moving boxes2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- linkedin.comsocial
- yelp.comreviews
- chamberofcommerce.comdirectory
- facebook.comsocial