Move Logistics Inc.
Mover in San Antonio, Texas
Google rating
4.8
Ratings counted
346
Are 1 or 2 star
4.3%Around typical
The rating breakdown
15 of the 346 ratings in Google’s published star breakdown for Move Logistics Inc. are one or two star.
Against other movers in San Antonio
1.9 percentage points higher than the middle of the 22 movers in San Antonio we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 325 | 93.9% | |
| 4 star | 5 | 1.4% | |
| 3 star | 1 | 0.3% | |
| 2 star | 0 | 0% | |
| 1 star | 15 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Move Logistics Inc. at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Move Logistics Inc., counted by matching the words they used.
- Damage to belongings3 · 25%
- Crew conduct3 · 25%
- Items missing or never delivered2 · 17%
- Stopped responding2 · 17%
- Price rose after the quote1 · 8%
- Belongings withheld over payment1 · 8%
Counted across the 12 one and two star reviews we have read for Move Logistics Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Picked up our stuff, held it for ransom. We paid almost 10,000 more than the quote. Don't get scammed. Stole our stuff. Everything was unpacked and repacked. Many items were broken.
Hi Elishia, We take all customer feedback very seriously and are committed to providing transparent and professional moving services. However, we are unable to locate any records related to your move in our system.
Kenneth was upfront and honest about possibly needing more trucks to do the move in one trip. I booked with him based on that. Where it turns south is when I asked if another date was available, he said yes, I said I'd get back with him to confirm a change if needed, I never got back to him about changing the date. So I was surprised to receive an email saying my date was changed to the unconfirmed date I asked about and my original date now being gone.
I reviewed all communication and you actually admitted to not confirming dates. Kenneth still tried to take care of you with dates you now needed even though we were now put in a position of paying overtime to employees to complete your move with your mistake on dates.
These guys are super unprofessional. They started the job at North Star mall and had the parking lot all blocked off. A security guy asked him to move on of the trucks closer to the curb to not block traffic and the owner Marc got upset at the malls security guard and left the job. Leaving all the doors of the business wide open and all the material in touched. Even if the security guard was not easy going, this was not an excuse to walk away from a job. Very unprofessional and would never recommend
Let me say, I’ve never posted a poor review of a business-ever. I believe that many people prefer to complain than to praise so I only take the time to only do the latter. In the interest of fairness, this review is detailed but please take the time to read it in its entirety before dialing. As much as I value excellent service, I value integrity even more, and this is a character quality the owner demonstrated to me that he himself, does not possess.
Ms. Grant, As a small family owned business, we take every review and customer experience very serious and personal. If you read some of our reviews you will see that we have a great reputation in the San Antonio area. We are constantly learning as a company, and all feedback is welcome.
Did not have the greatest experience with this company. The owners both had terrible attitudes and the type of language that was being used was completely unprofessional, they all just seemed extremely aggravated that they even had to work. Their team looks like a bunch of guys that they just picked up for the job. I should of realized this when i couldn't find any recent reviews and the the most recent ones all seem very sketchy. Would not recommend to any of my business partners
Mr. West, I want to first confirm that you have the correct company as i do not show any records of your move in our system which is updated daily. There are companies that have a similar name to ours.
Haven't used their service but I was driving down the highway and a giant blue moving blanket comes off the truck and starts flying towards me. I couldn't swerve out of the way because there were cars nearby. Had to hit the blanket and hopefully it didn't cause any damage. I'm glad I wasn't in a motorcycle because I'd be dead right now. You're a moving company traveling on a highway and don't strap down your blankets???? Back of the trailer said moo9
Thank you for bringing this to our attention. Safety for our employees and the public around us is our highest priority. We will be looking into this matter immediately. Respectfully, Management
I called to get a quote for a two men no truck move from one apartment next door to another apartment they wanted to charge me $375 minimum 2 hours plus $129 for having to come over here. That is absolutely outrageously priced they weren't going to have to move it any boxes it would have just been the furniture and I got a quote for $173 right before I called this place so I don't know what makes them special but that's a lot of money
Do not use this fraud of a company. They claim their movers are tenured and best in class. They broke many custom pieces of furniture, insulted the craftsmanship, then threatened to stop mid job. When attempting to receive insurance claims they are breaking their own legal paperwork. You will not get a fair insurance payout. Don't make my same mistake. Go with someone else.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous167 · 60%
- Worked hard and fast110 · 39%
- Turned up when they said69 · 25%
- Careful with belongings52 · 19%
- Kept in touch27 · 10%
- Price matched the quote3 · 1%
Counted across the 279 four and five star reviews we have read for Move Logistics Inc.. A review can mention more than one thing.
In their own words
Moving is stressful no matter what, but Move Logistics Inc alleviated a ton of the stress that I’ve experienced with prior moves and helped make my recent move from TX to AZ go surprisingly smoothly and dare I say, pleasant. Communication was top notch and consistent throughout the entire process. Marc, the owner, was able to provide me with a prompt walkthrough and accurate quote on semi-short notice, guaranteeing not only load/unload dates and times, but that they could accommodate all of my items and that the…
Great company. Fast, realizable, and great value. Marc definitely knows what he’s doing as he’s been in the industry for over 20+ years. Would definitely recommend.
I highly recommend Move Logistics as the one-stop shop moving company for all. We moved our 10,000 sq ft warehouse to a 20,000 sq ft location off Nakoma and Move Logistics completely over exceeded our expectations. Move Logistics moved over 400 pallets worth of inventory in a safe and timely manner. They were the only company that offered to move our forklift and were able to provide us with a lender forklift at the new location during entire move.
We appreciate you taking the time to leave us a review for your commercial move. Hope everything has transitioned well for you all in your new office space. Congrats!
After having a less-than-ideal experience with a moving company, I wasn’t sure what to expect. However, I am grateful to have found Move Logistics. On the Sales end, Ryan and Amy were phenomenal!!! My walkthrough was timely and thorough, and both answered my questions in a timely and thorough fashion. As far as the movers, Reuben, Adam, and Malachi provided A+ service from start to finish. I referred to them as R.A.M., and they were certainly our “ram in the bush”!
Thank you for your feedback! We’re committed to providing professional, efficient, and reliable moving services. Our team takes great care in handling your belongings and ensuring a smooth moving experience from start to finish.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff40
- professional crew26
- professional movers21
- smooth move12
- quick move10
- professional packers3
- hard working movers2
- packing speed2
- punctual movers2
- gentleman movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- bbb.orgreviews
- facebook.comsocial