MoveMasters
Google rating
4.8
Ratings counted
66
Are 1 or 2 star
4.5%Around typical
The rating breakdown
3 of the 66 ratings in Google’s published star breakdown for MoveMasters are one or two star.
Against other movers in Toronto
2.9 percentage points higher than the middle of the 21 movers in Toronto we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 62 | 93.9% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 1.5% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MoveMasters at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MoveMasters, counted by matching the words they used.
- Late, delayed or a no-show2 · 67%
- Damage to belongings1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for MoveMasters. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not trust this ‘company’. To start off, they were an hour late. With a 2 hour elevator booking to move out of a condo, this made us incredibly rushed. My partner and I ended up doing way more work than we were paying for because of the time crunch. Second, and more importantly, the driver hit and damaged the garage door leaving the condo loading dock, and just drove away. They were rushed to get to the second location, my partner’s condo, which was even more delayed for his elevator booking as well.
Don’t be fooled by their slick website and other fake reviews. These are 2 guys who rent a U-Haul. They are not properly insured. They are unprofessional and irresponsible. DO NOT HIRE THEM!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 60%
- Professional and courteous10 · 50%
- Careful with belongings7 · 35%
- Turned up when they said6 · 30%
- Kept in touch2 · 10%
- Price matched the quote1 · 5%
Counted across the 20 four and five star reviews we have read for MoveMasters. A review can mention more than one thing.
In their own words
Leen and his partner were amazing. They communicated well before the day of my move. They arrived on time. Worked quickly and efficiently and they came prepared with items to keep my items protected while moving them. I will definitely be using them for my next move and would recommend them to anyone looking for someone to get the job done!
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It was a pleasure helping with your move, and we’re glad to hear that everything went smoothly and that our preparation and efficiency made a difference. Your recommendation means a lot to us.
On time, professional and reasonably priced. Received quote same day and NO hidden cost. Would use again in a heart beat!!!!!
Thank you for your wonderful review! We truly appreciate your support and hope to help you again in the future.
Excellent service from start to finish! MoveMasters were professional, friendly, and extremely organized. They handled all my furniture carefully, worked quickly, and made sure everything was placed exactly where I wanted. The whole process was smooth and stress-free. I highly recommend them to anyone looking for reliable movers.
Thanks for the amazing review! Our team is always happy to help.
The moving company did an excellent job with the relocation. The team was professional, punctual, and careful. The entire process went smoothly without delays or any damage to my belongings. I was very satisfied with the level of service and the efficiency of their work. I highly recommend this company for anyone planning a move.
Thank you for your wonderful review! We truly appreciate your support and hope to help you again in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- smooth process9
- professional team8
- reasonable pricing5
- polite staff4
- no hidden fees3
- reliable movers3
- no damages2
- efficient team2
- fragile items2
- careful packing2
What the company says about itself
Taken from MoveMasters’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Fill out the form or call to start your free estimate. We’ll gather information and get in to”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- birdeye.comreviews