Movers & Co. - Lititz
Mover in Lancaster, Pennsylvania
Its address is in Lititz, Pennsylvania. It appears here because Google returns it for Lancaster.
Google rating
4.9
Ratings counted
185
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
2 of the 185 ratings in Google’s published star breakdown for Movers & Co. - Lititz are one or two star.
Against other listings in Lancaster
1.0 percentage points lower than the middle of the 17 listings in Lancaster we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 180 | 97.3% | |
| 4 star | 3 | 1.6% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.1% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Movers & Co. - Lititz at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Movers & Co. - Lititz, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Movers & Co. - Lititz. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They were great at first and seemed very organized and efficient. However, once they left, we noticed significant damage to several of our most valuable belongings. The damage to our wood furniture shown in these photos (and more furniture not shown) was substantial, and they also mishandled an extremely expensive framed piece of artwork by picking it up from the back, which broke the backing and nearly ruined the artwork itself. I would be very cautious if you’re trusting them with high-value or delicate items.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 33%
- Professional and courteous5 · 28%
- Turned up when they said3 · 17%
- Careful with belongings1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Movers & Co. - Lititz. A review can mention more than one thing.
In their own words
A great locally owned moving company. Great service from beginning to end! From scheduling, very communicative and prompt and professional service! The only thing they could improve on is making sure said items are in the correct boxes. …
Thank you, Monica! We're so glad to hear you had a great experience from scheduling all the way through your move. Providing prompt communication and professional, damage free service is something our local family owned team takes great pride in.
They were amazing from start to finish! Careful with all of our belongings. And efficient getting everything in and out.
Thank you, Ben! We’re so glad to hear our team was amazing from start to finish and handled your belongings with such care while keeping your local move efficient. Providing a damage free move with a professional, uniformed team is … More
This is our second time using movers and company and I cannot recommend them enough. They are absolutely amazing, work efficiently and handle our items with care and you cannot beat the price for the quality of work. We will without a doubt use them for any future moves and recommend them to any and everyone.
Thank you, Jodi! It means so much that you chose Movers & Co. for a second time and trusted our team with another local move. We’re glad our crew worked efficiently, handled your belongings with care, and delivered the quality you expected at a fair, transparent price.
These guys were on time, delivered my items in mint condition and were a pleasure to deal with! Highly recommend!
Thank you, Kelsey! We're so glad to hear our team arrived on time, delivered your belongings in mint condition, and made the entire experience a pleasure. It's wonderful to know our commitment to on time arrival and a damage free move stood out throughout your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff13
- crew13
- respectful staff5
- promptness5
- helpfulness3
- hard workers3
- quick work2
- care with furniture2
- above and beyond2
What the company says about itself
Taken from Movers & Co. - Lititz’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…and avoid unexpected costs. Fully Licensed and Insured Moves are covered by requir”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…unexpected costs. Fully Licensed and Insured Moves are covered by required licensing”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…recommendation means a lot to our local family owned business, and we'd love to help wi”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…straightforward pricing. You can get a free estimate for your upcoming move by completing ou”Raw text captured from the page, including any surrounding navigation.