Skip to content

Movers & More llc

Mover in Columbus, Ohio

Google rating

4.8

Ratings counted

172

Are 1 or 2 star

5.8%Around typical

The rating breakdown

10 of the 172 ratings in Google’s published star breakdown for Movers & More llc are one or two star.

Against other movers in Columbus

This company5.8%
Typical mover in Columbus4.3%

1.6 percentage points higher than the middle of the 21 movers in Columbus we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
16193.6%
4 star
10.6%
3 star
00%
2 star
00%
1 star
105.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Movers & More llc at 5.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Movers & More llc, counted by matching the words they used.

  • Damage to belongings5 · 50%
  • Stopped responding5 · 50%
  • Items missing or never delivered2 · 20%
  • Late, delayed or a no-show2 · 20%
  • Crew conduct1 · 10%
  • Booked by one company, moved by another1 · 10%

Counted across the 10 one and two star reviews we have read for Movers & More llc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewIbrahim7 months ago
Absolutely awful experience from start to finish. This moving company damaged nearly all of our furniture and completely broke our brand-new dining table that we had just purchased. After the move, I spoke directly with the owner, who promised to come out the next morning at 10 a.m. to inspect the damage. He never showed up. Later, he claimed there was a family emergency—which I understood—and I told him I was more than willing to reschedule. Since then? Total silence.
Reply from the business

We’re sorry you feel this way and take concerns like this seriously. On the day of the move, the only damage reported to us was a table. At that time, you confirmed that the rest of the service went well and that no other items were damaged.

1-star Google reviewChenoa P.Edited 5 years ago
I just noticed the comment on this and would love to explain. You are correct that you have never done a job for me, that is because you cancelled my move that my partner scheduled for 8/14/21 and did not contact us. We contacted you twice after you did not arrive during the scheduled time frame and were ignored the first time and assured the second time that we would be called back with a solution, we were not.
Reply from the business

I apologize for your inconvenience.Your was having Covid symptoms and we didn't have another crew.

1-star Google reviewKatrina L.5 years ago
Very Unsatisfied, I got no response for my move I called multiple times !! By phone and I even called from blocked a few times. Sorry I wouldn’t recommend!! Get better service you guys need a good phone !!! , okay let me rephrase that I booked you never showed! I called you from multiple numbers no answers I even left a voicemail! Very Unprofessional and it deserves 1 star !!
Reply from the business

I have checked my phone log and schedule and you didn’t book with us.wrong company.

1-star Google reviewLisa M.a year ago
Do not do business with this company! We reached out to this company to move a swim spa and was told half-down was needed to book. 1/2 of moving cost sent 6/7/25 and we could have the spa moved 7/8/25. Days before the move, we were contacted by Movers and More that equipment broke and new parts were being ordered. We ask if the spa could still be moved after the new parts came in, we were told “yes”. 7/13- reached out to Movers and More to see if we were still on schedule, we were told still waiting on parts.
Reply from the business

I apologize that we were not able to move your spa. I kept you informed every step of the way. I was on an out of state job when I received your text to send a refund. Before I could respond you filed a dispute with Venmo and the refund was resolved.

1-star Google reviewAlbert B.2 years ago
So I moved April fourth 2024 my buffet to my dining set was destroy my couch has multiple rips in it and it was wet which means they dropped it on the ground. I paid $600 for four hours. They didn’t even get all my belongings from a two bedroom apartment, oh And my TV stand also has a chip in it. I called the owner. He said all send me pictures and I’ll call you back. Today is April 5 at 5:55 PM. Still no call so I called him. No answer. This is not the way to do business, I would never use this company again
Reply from the business

Sir,Let’s just be real about the matter.This whole situation is about being charged for extra time.You had way more stuff then you originally listed when you booked.No company is perfect but we are known to provide quality services.My guy said these items was already in this condition and I believe…

1-star Google reviewMichelle P.4 years ago
I am disappointed with Movers and More's service. They cancelled on us an hour before our scheduled move. We were moving accross the country and it was extremely challening and stressful for us to find another company at the last minute. After our poor experience with Mover's and More, we have not received our $500 deposit back. It has been 2.5 weeks since the scheduled move date. I will ammend this review if we get our deposit back.
Reply from the business

We apologize for your inconvenience.As I explained to you at the time of the cancellation your crew was experiencing COVID symptoms and we did not have another crew to replace them.We take COVID very serious.Your deposit has been sent back to your credit card company,So contact them about…

1-star Google reviewJennifer S.Edited 3 years ago
I have a review before I realize they broke some bedframe pieces and missing parts. Instead of owning up to it, they tried to set up as if it was all in one piece until my son bed just collapsed and my daughter Frame is missing a piece and to finish setting up. No responsibility to anything. And I used them twice on one month. First time was to move to storage (great service) and second to the apartment (poorly managed)
Reply from the business

We have done a job for you 3 times and have always provided quality services.Your son bed wasn't stable but we did our best to reassemble it and your time was up so we didn't reassemble your daughter bed.We had already gave you a discount and you wasn't going to pay for extra time.

1-star Google reviewHake S.7 months ago
Damaged most of our furniture and completely broke our brand-new dining table. The owner promised to come inspect the damage and never showed up, then stopped responding entirely. Dozens of calls and messages with no response. Zero accountability. Do not hire if you care about your property.
Reply from the business

We’re sorry to hear you feel this way on the day of the move. It was brought to our attention that a table was damaged by the moving crew. At that time, we asked if there was anything else damaged and were told there was not and that the service overall was good.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous67 · 53%
  • Worked hard and fast56 · 44%
  • Turned up when they said32 · 25%
  • Kept in touch17 · 13%
  • Careful with belongings12 · 10%
  • Price matched the quote7 · 6%

Counted across the 126 four and five star reviews we have read for Movers & More llc. A review can mention more than one thing.

In their own words

5-star Google reviewJenna B.3 years ago
My experience with Movers and More exceeded my expectations. The team was so responsive while other companies weren’t as straight forward with their pricing. I decided to book with Movers and More and was not disappointed. They were right on time and I couldn’t believe how quick they had everything loaded on the truck and ready to go. They got everything unloaded at my new home without issue and no damage to anything, and set up everything where I needed it. Cannot recommend them enough.
Reply from the business

Thank you for hiring us!!!

5-star Google reviewKatherine J.4 years ago
Not an ideal moving situation for these guys but not a complaint, stayed busy, moved quickly, very pleasant and helpful. I wish I had all 4 gentleman's names as they were great! Jerry responded quickly, professionally and I feel fair pricing. Still have not heard from the 2 other moving companies I contacted.
Reply from the business

Thank you for hiring us!!!

5-star Google reviewMrs B.2 years ago
I only leave reviews if something is absolutely awful or absolutely incredible. I’m not exaggerating when I say these guys saved the day. I had terrible movers through uhaul load everything up the night before out of state. I confirmed with the unloading help through uhaul the next morning. However they were a no show and wouldn’t answer the phone. To say this left me in a bind is an understatement.
Reply from the business

Thank you for hiring us!!!

5-star Google reviewT. N.3 years ago
Jerry and his team were the best! Jerry responded quickly to the last minute request and everyone was so helpful, handling our items with care and moving quickly through the job. I would definitely reach out to Jerry again and would not hire Quality Moving Experts, LLC or Moving Solutions LLC. (story below) We had a disasterous situation where we were supposed to move cross country but the apartment screwed us over and we had to adjust quickly.
Reply from the business

Thank you for hiring us!!!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • respectful staff15
  • furniture setup14
  • professional movers11
  • hot tub move7
  • quick movers6
  • efficient movers4
  • damaged furniture3
  • easy booking2
  • small furniture moving2
  • fair estimate2

What the company says about itself

Taken from Movers & More llc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “About Reviews FAQ Blog Call Now Get My Free Estimate Columbus Oh, Trusted Movers Moving Comp”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…businesses across the metro area for over 6 years. Local Moving Fast local moves across C”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “My Free Estimate Call (380) 286-7254 Licensed Insured Locally Owned Affordable Rates”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “Estimate Call (380) 286-7254 Licensed Insured Locally Owned Affordable Rates Columbus”Raw text captured from the page, including any surrounding navigation.

Before you hire Movers & More llc

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

Other movers in Columbus

BusinessGoogle rating
Leaders Moving & Storage Co.Mover · Columbus, Ohio4.93,775
Krupp Moving & Storage - Columbus MoversMover · Columbus, Ohio4.91,513
A2B MoversMover · Columbus, Ohio5.01,269
All American Moving and StorageMover · Columbus, Ohio4.91,006
MVM Moving & StorageMoving and storage service · Columbus, Ohio · based in Hilliard4.8915
Moving Ahead Services - Columbus MoversMoving and storage service · Columbus, Ohio · based in Dublin4.9899

See all 21 movers in Columbus →