Movers On The Way & Storage
Mover in Gaithersburg, Maryland
Google rating
4.9
Ratings counted
176
Are 1 or 2 star
2.3%Around typical
The rating breakdown
4 of the 176 ratings in Google’s published star breakdown for Movers On The Way & Storage are one or two star.
Against other movers in Gaithersburg
About the same as the middle of the 11 movers in Gaithersburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 170 | 96.6% | |
| 4 star | 1 | 0.6% | |
| 3 star | 1 | 0.6% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Movers On The Way & Storage at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Movers On The Way & Storage, counted by matching the words they used.
- Crew conduct2 · 50%
- Price rose after the quote1 · 25%
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Movers On The Way & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had this company for my move on 6/24/26 and I wasn't please at all. They over charge me more then the job is worth. They broke my glass items. I wouldn't refer them to anyone who need to move
Would not recommend you get what you pay for I spend hard working money I’m not into rude drivers … that’s so unprofessional
Hi we apologize for whatever inconvenience do you do experience with one of our drivers but we’d like to know a little bit more about this situation we don’t have … More
I had a terrible experience with this moving company, and I would strongly advise anyone to stay far away. From start to finish, it was a nightmare. …
Mrs. Harris sorry to hear that you’re feeling that way, let me apologize for any difficulties you experience with our team we are reviewing your case, with all the employees that were involved on your move, including the administration, office, Sales Person, and also the Dispatcher we provide a…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 61%
- Worked hard and fast6 · 33%
- Turned up when they said4 · 22%
- Careful with belongings4 · 22%
Counted across the 18 four and five star reviews we have read for Movers On The Way & Storage. A review can mention more than one thing.
In their own words
Movers On The Way did an outstanding job! David, Leo, and the entire team were professional, efficient, and incredibly careful with all of my belongings. Not only did they move and store my items with great care, but they did it in the rain early in the morning without any complaints. I truly cannot express my gratitude for how patient, accommodating, and respectful they were throughout the entire process. They made what could have been a stressful move feel smooth and manageable.
Hi, Arodotaj Naturale Tresses LLC ! Thank you so much for your support! We really appreciate what you think about our service! We look forward to keeping working for you always!!
Our movers arrived on time, were courteous, professional, and worked hard throughout the move without hesitation, even with the heavier items. They took great care in protecting the furniture, ensuring everything arrived safely and in excellent condition. Before leaving, they carefully placed each item exactly where it was needed.
Hi Alexander , we appreciate your comment and the stars. Thank you! And we are willing to help you any time! Best regards.
Movers On The Way were incredibly helpful, professional, and efficient in moving our heavy furniture. They disassembled our couch and our bed, then reassembled them, moved our armchair, 2 TVs, minifridge, and our dining room table. All of this was done at the BEST price compared to the local competition. The next time we move, we know who to call! 😁👍
From start to finish, all my interactions with MOTW staff were extremely positive. Frank with initial contact and scheduling, Louis with follow up/ confirmation, and Gonzales and his guys were on time, professional, very friendly. I would recommend this company to all my friends and family.
Hi Cheryl . Thanks for your comments and the 5 stars it makes us happy best regards.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers16
- courteous staff15
- efficient staff12
- affordable9
- accurate estimate8
- local move5
- estimates4
- disassembly and reassembly3
- fragile item handling3
- heavy furniture moving2
What the company says about itself
Taken from Movers On The Way & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Commitment Diligence Cost-Effectiveness Free Estimate Moving Never Looked So Good Experience”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“-6161 × It’s All About Moving Fast With over 20 years of experience in the industry, we pride”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- angi.comreviews