Moving Ahead Services - Cleveland Movers
Its address is in Willoughby, Ohio. It appears here because Google returns it for Cleveland.
Google rating
4.9
Ratings counted
1,168
Are 1 or 2 star
3.3%Around typical
The rating breakdown
38 of the 1,168 ratings in Google’s published star breakdown for Moving Ahead Services - Cleveland Movers are one or two star.
Against other listings in Cleveland
1.1 percentage points lower than the middle of the 20 listings in Cleveland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,114 | 95.4% | |
| 4 star | 13 | 1.1% | |
| 3 star | 3 | 0.3% | |
| 2 star | 8 | 0.7% | |
| 1 star | 30 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Moving Ahead Services - Cleveland Movers at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Moving Ahead Services - Cleveland Movers, counted by matching the words they used.
- Damage to belongings3 · 21%
- Crew conduct3 · 21%
- Items missing or never delivered1 · 7%
- Late, delayed or a no-show1 · 7%
- Booked by one company, moved by another1 · 7%
Counted across the 14 one and two star reviews we have read for Moving Ahead Services - Cleveland Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I called this agency to move my belongings, and from the start, it was a disaster. Apparently, they use a call center in India that must AI to mask their agents' accents to sound American. Despite having a scheduled pickup window, I didn’t receive a single call until five minutes after the window had passed — only to be told they’d be late. When I pushed back, they smugly quoted the contract back at me like I was the problem.
Matthew, we're sorry to hear about your experience. This isn't the standard we strive for. Please contact our customer service team so we can address these issues directly and work towards a resolution.
We moved from Charlotte to Cleveland and have spent more than 18 months trying to resolve issues related to our lost and stolen items. Our belongings were placed in storage by the moving company, and when they made the initial delivery, an entire storage locker’s worth of items—tables, beds, bins, and more—was missing. Three weeks later, they returned with most of those items, but several boxes were still unaccounted for, including multiple boxes containing high-end shoes.
Michael, we sincerely apologize for your experience and the challenges you faced. Please contact our customer service team so we can thoroughly re-evaluate and address your concerns. Resolving this is very important to us.
They called 5 minutes before they were suppose to show and said they would be an hour late but they never showed up. We had to hire other movers. They were horrible.
Hi B, we're truly sorry for the inconvenience caused. Please reach out to our customer service team so we can address this issue and ensure your concerns are resolved.
I scheduled a move with Moving Ahead Services for March 31, 2026, with a confirmed arrival window between 1:00 PM and 3:00 PM. Unfortunately, I never received a call with an updated ETA and had to follow up multiple times myself. After 3:00 PM passed with no communication, I called again and was transferred to a manager, Tina, without being told. She explained that the crew was delayed on a morning job and might not arrive until 6:00 PM.
Hi Tamara, we're sorry for your experience and the inconvenience caused. Please contact our customer service to discuss your concerns further. We value your feedback and will work on improving our communication and service.
I went online to submit a request for an out of state move today, Thanksgiving. Shockingly someone called me me right away. Gentleman had thick accent so I was a little concerned it was a scam website. He transferred me to someone who was supposed to get me a quote. The guy who answered didn't give his name, talked like he was eating, couldn't even explain the process without stopping mid sentence making me wonder what he was trying to say but we at least establishedit was an out of state move.
Elizabeth, We are a little confused because our team was off on Thanksgiving. We don't have a quote form submission or any call logs pertaining to this. If you could please give our office a call at ([phone removed], we'd be happy to provide you a professional experience and estimate.
these guys are slimey 80s used car salesmen. Moving is stressful and expensive. I called to get a quote for a move. The quote itself took minutes then they launched in a sales pitch offering this service and that service. I hung up on them. They have since not stopped calling or texting me. Dont use them until the company starts operating professionally. Your customers are from a generation who wants nothing to do with the idea of used car salesmen. you should be ashamed of yourselves.
Adam, we sincerely apologize for your experience. We value your feedback and take it seriously. Please contact our customer service team so we can address this matter and improve. Your concerns will help us serve better.
Unprofessional and disrespectful. The driver, Brandon, was rude from the start, left my toilet unflushed, then yelled at me when I asked politely that it be flushed. He refused to load several large items—including my 65” TV—and I had to hire another company the same day to finish the job. I would not recommend Moving Ahead Services, especially to women seeking a safe and respectful move.
Jasmine, we deeply regret your experience. This behavior is unacceptable, and we’re addressing it internally. Please contact our customer service so we can investigate further and work towards resolving this issue for you.
If I could leave negative stars I would! Worst experience of my life, and I tipped the movers. These guys threw furniture into my new garage . I paid extra for help because of my age, these guys/company said yes and then did nothing I paid …
Hello B H, We are very sorry to hear about your experience. We take our customer feedback very seriously, and would like a chance to speak with you about your move. Please reach out to our office at ([phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast143 · 50%
- Professional and courteous139 · 48%
- Careful with belongings39 · 14%
- Turned up when they said37 · 13%
- Kept in touch29 · 10%
- Price matched the quote6 · 2%
Counted across the 288 four and five star reviews we have read for Moving Ahead Services - Cleveland Movers. A review can mention more than one thing.
In their own words
I needed an upright piano moved to our new house. I requested an online quote and was promptly contacted via phone by Cayden. He was polite, asking exactly what I needed moved. I was given a quote along with their date availability in just a few minutes. If you have ever needed a piano or special item moved, it can get quite pricey. I felt their quote was appropriate for the task, coming in at well under $200 plus dollars than other companies I looked into.
Thank you, April, for your thoughtful review! We're thrilled everything went smoothly and that our team handled your family heirloom with care. Your recommendation means a lot to us, and we’d be happy to help anytime!
Company was great to work with and a great price. They were responsive to any questions and included a free moving kit to get us started with the move. James A and his crew were very efficient and quick with the move. I would definitely recommend them as a moving service.
Thank you, Dan! We’re delighted to hear you had a smooth experience with our team. It’s great to know you found the included moving kit helpful. We appreciate your recommendation and look forward to assisting others similarly!
My experience with Moving Ahead Services was absolutely unbelievable. I hired them for a long-distance move from Cleveland, Ohio to New Jersey, and from start to finish, they demonstrated incredible honesty and integrity. The process began with Tina, who was so helpful in providing a quote. What truly impressed me was that they stuck to the quote exactly as promised, with no hidden fees or surprises. On moving day, the team was on time and got straight to work.
Thank you, Naftali, for sharing your wonderful experience! We're thrilled to hear Tina, James, and Evander made your long-distance move seamless and stress-free. Your kind words inspire our team to keep delivering exceptional service!
This review is for my move on November 21, 2025. First and foremost, booking this move was incredibly easy compared to the other movers we looked into. I scheduled everything through their website and text messages due to my work hours. Thats so important to me and cannot be understated. Second, James A and his crew were amazing. Extremely professional in their communication on move day and very flexible with the items we were moving. And, importantly, absolutely no damage to our items or the house.
Thank you so much, Randy! We're thrilled to hear how smooth and stress-free your experience was. James A and the team will truly appreciate your kind words. We’re glad our pricing and flexibility fit your needs perfectly!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling108
- polite staff100
- professional movers43
- furniture moving36
- efficient movers30
- quick move19
- prompt arrival12
- local move7
- last minute move4
- office move3