Moving Ahead Services - Columbus Movers

Their services were clearly unsatisfactory. Cons: 1. Packed many boxes with no cushioning and damaged multiple items 2. Used unusual packing practices like using our own throw blanket to tape over and cushion mirror 3. Damaged several items temporarily-stored in their warehouse 4. Exhibited lack of customer service at times (see below) Pros: 1. Good estimate process 2. Friendly staff 3. Packed kitchen items well 4.

Buyer be ware, initial estimate was good, but all went south from there. When they came to pack and load, took multiple trips, staff placed items in personal vehicles and then stole valuable items, while purposely using vague descriptions to be able to cover up the thefts. FYI 6 of the 8 movers were convicted criminals and were more than happy to talk about their time in jail. When I tried to resolve the missing items and the items that were not delivered all I got was silence.

The single worst customer experience I've ever had with any service provider. So bad in fact, that I'm actually leaving a google review. Scheduled a local move with them one month in advance for a Sunday because I received a mailer with a discount. The sales rep (Cayden) requested I move the date to Monday so his team wouldn't have to work on the weekend - what kind of moving company doesn't work on weekends? Nonetheless, I agreed. Signed a contract, paid a deposit.

Moving ahead - This was hands down the worst moving company I have ever used and wouldn’t recommend them to anyone!!! Not only am I going to the BBB about all the property that was destroyed during the move but I’m also now speaking with my attorney to see what we can do here.. I’ll keep this somewhat short just to let you know what I’m going through now..

I definitely would not recommend this company to anyone. I moved from a two bedroom apartment to a one bedroom apartment and it took the moving company at that time 2.5 hours. Now moving from this one bedroom and having things placed in a storage unit and my living items such as a mattress and my office moved into a house. This took six hours. When the movers first arrived, although I had stacked and packed all boxes, they decided to start walking boxes one by one to the truck..

I do not know what happened in a year, but I moved in Feb This company went from a 5 star to a less than 1 star. (I used them the year previously,and was pleased.)I paid for a premium service, and did not get it. I got a bigger mess than I started with. They did offer to help pack a few things for me, which is why I tipped them. I ordered floor coverings, which we had to ask them to use, They said they asked, but they didn't ask me. There was some damage to the floor, fortunately not enough to cost me.

I've used this company three times. Unfortunately I will never use the again, and I cannot in good faith recommend them. Two of the three movers during our recent move were professional and careful. The third was clearly "new" and needed to be "watched." He didn't respect our homes or our belongings and it showed. This resulted in damage to our walls, trim, and even a door. But I think I'm most frustrated with the handling of my complaint (three weeks later we are still trying to get some resolution).

I'm really disappointed that I have to write this review without a better experience to talk about. I've had 2 moves with this company. The first one was in January of 2023, which went fine for the most part. The movers did break some fragile items like dishes, glasses, etc. However, I never reported it because I didn't feel like it was worth it to make too big of a fuss about it.