Moving Associates
Mover in Johnson City, Tennessee
Its address is in Bluff City, Tennessee. It appears here because Google returns it for Johnson City.
Google rating
4.8
Ratings counted
59
Are 1 or 2 star
5.1%Around typical
The rating breakdown
3 of the 59 ratings in Google’s published star breakdown for Moving Associates are one or two star.
Against other listings in Johnson City
1.5 percentage points higher than the middle of the 18 listings in Johnson City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 56 | 94.9% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.7% | |
| 1 star | 2 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Moving Associates at 5.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Moving Associates, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for Moving Associates. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Mason is a nice enough guy, but a joke of a mover. The assistant should have been running the show, instead of mason. Mason also destroyed the molding around one of my bedroom doors and I received zero compensation for the damage.
Though thw packers/movers were polite and pleasant, I am completely disappointed with the services provided. I had to arrange a move for my 76 y/o mother and the process became an ongoing nightmare. I originally asked for a visit to assure an accurate estimate of time and resources, yet I received a verbal assurance that my description of furniture and items was enough. Even though the move was only two miles, I requested assistance in packing my mother at the quoted prices due to her frailty and health issues.
Mason and friends are not trustworthy! Gave them $850 to move 1BR apt to new home. They trashed old place and left stuff in a heap pile in basement at new place. Due to traumatic injuries I was stuck in hospital bed, but Mason shook my hand, smiled and told me at my bedside it was done when I paid him. Had a friend take pictures so I could see how good they did.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 63%
- Worked hard and fast7 · 37%
- Turned up when they said6 · 32%
- Careful with belongings5 · 26%
- Kept in touch3 · 16%
Counted across the 19 four and five star reviews we have read for Moving Associates. A review can mention more than one thing.
In their own words
Mason, Josh, and Yuri were amazing! They delivered three 26 foot U haul truckloads from old house to new house. They were prompt, friendly, professional, accommodating, and worked incredibly hard! They worked 12 hours on Saturday with two truckloads. They came back for about a half a day on Sunday for the rest. They would have continued to completion on Saturday, but I asked for the break due to my exhaustion.
If I could give this company ten stars, I would!! This company exceeded all my expectations and hopes. I found them online and am very glad I did! Mason and his assistant Joe were timely and very personable – great personalities! Mason runs this company professionally. The communication was great, with immediate responses always. Along with lots of other furniture and items, they were able to move a piano from one house to another.
I highly recommend Moving Associates! They had a tough job moving my furniture out of my house. It was impossible to get the moving van up the steep driveway to my house. They resolved the problem by moving everything in a pick up truck down to the moving van at the road. I never heard one complaint! They were professional and got the job done! Not a scratch on anything!! Then, months later, they moved my belongings from a storage unit to my new house. Again, they did an amazing job!!
Excellent Experience! The Moving Associates completed a move where our one house was being unloaded into 2 houses. They were great to deal with from the beginning to the end. The guys that came out were neat in appearance and were very polite and courteous. They really did a great job in protecting the furniture and were hard workers. I would recommend without hesitation! I have moved 4 times in the past 6 years and have had some horrible experiences, but the Moving Associates will be my movers from now on!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff5
- easy to work with5
- careful handling5
- friendly movers4
- furniture moving4
- furniture care3
- careful with belongings3
- piano moving2
- helpfulness2
- last minute move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial