MovingStone
Google rating
4.7
Ratings counted
52
Are 1 or 2 star
9.6%Above typical
The rating breakdown
5 of the 52 ratings in Google’s published star breakdown for MovingStone are one or two star.
Against other listings in Cleveland
5.2 percentage points higher than the middle of the 20 listings in Cleveland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 46 | 88.5% | |
| 4 star | 1 | 1.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 9.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MovingStone at 9.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MovingStone, counted by matching the words they used.
- Damage to belongings4 · 80%
- Crew conduct2 · 40%
Counted across the 5 one and two star reviews we have read for MovingStone. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very poor experience. First time coming for an estimate, Mr. Jones and his team leader were late, 40 mins late to be exact. Although, that was the first sign of a red flag, I still booked with them trying to give a black business owner some business. The day of the moved seemed to go well, until they damaged main my fridge and blamed it on me (veryprofessional), as movers they should know how a fridge needs to be removed through a door (if the doors need to be removed, etc).
Before MOVE: I hired this company as they were recommended by my cousin whom they had moved previously. A walk through was provided before the move took place, and I was given a quote to move. I then called back a day before the move was scheduled to inform me that I was provided a discount that was incorrect. I agreed to an updated price.
I am sorry for the inconvenience that you have experienced. I understand that this was not the outcome you expected, as well as on our end. Due to our company being a brand that is growing at a rapid pace, we have scheduled appointment Mon-Sat.
I was threatened by one of their movers, my bed frame was put up wrong and my dresser was broken by them. They guarantee items that are broken but yet to resolve my issues. Also they were supposed to mount my tvs and they never came back to do it nor have the responded. Go elsewhere not worth it .a rip off
There is prevacation in this review. We completed your move the first time you scheduled an appointment. There were things that would be additional pricing, and instead of paying for our services, you decided to make a side agreement with a staff member (who may I mention, is no longer apart of the…
Horrible service! Not careful with furniture nor items. Broken antique items. Broken furniture. Broken plantern. No apologies, no discount, no payment to fix or replace my items. Would not recommend. No need for a response, my rating will not change.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous27 · 68%
- Worked hard and fast16 · 40%
- Turned up when they said9 · 23%
- Careful with belongings5 · 13%
- Kept in touch3 · 8%
- Price matched the quote1 · 3%
Counted across the 40 four and five star reviews we have read for MovingStone. A review can mention more than one thing.
In their own words
My husband and me had a great experience working with the Moving Stone on our move from an apartment to a house. Starting from our initial communication by phone, they were exceptionally polite, professional and nice, as well as transparent about price and timeline. They did a great job and the whole process went very smoothly. The movers' crew was punctual, qualified, efficient and courteous.
Great fast clean professional movers responded fast moved my whole house fast hood fair pricing highly recommend
Moving Stone provided a phenomenal moving experience that exceeded all expectations! From start to finish, their professionalism stood out. They made moving into my apartment seamless, ensuring it felt like home on day one. The process was quick, efficient, and stress-free, leaving me and my family feeling comfortable and satisfied. What sets Moving Stone apart is their attention to detail ensuring your things are safe while being loaded up and professionalism.
We have now use Santana and his crew 3 times. Once to move our office from Mayfield Village to Cleveland Heights, once to pickup and deliver some personal furniture, and once to vacate an empty office and take the furniture to storage. Each time they have arrived on time, clean, were professional and efficient. Their prices were reasonable, the guys didn't dally, but keep busy and worked hard, and got the jobs done in a timely manner.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff16
- efficient crew6
- fair pricing5
- professional movers4
- smooth process4
- tv mounting3
- timely completion2
- rates2
- small furniture moving2
- clean crew2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- chamberofcommerce.comdirectory
- bizapedia.comdirectory