Mustard Seed Moving of Arkansas
Moving and storage service in Little Rock, Arkansas
Google rating
3.8
Ratings counted
117
Are 1 or 2 star
29.9%Well above typical
The rating breakdown
35 of the 117 ratings in Google’s published star breakdown for Mustard Seed Moving of Arkansas are one or two star.
Against other listings in Little Rock
27.8 percentage points higher than the middle of the 19 listings in Little Rock we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 76 | 65.0% | |
| 4 star | 6 | 5.1% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.7% | |
| 1 star | 33 | 28.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mustard Seed Moving of Arkansas at 29.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mustard Seed Moving of Arkansas, counted by matching the words they used.
- Damage to belongings16 · 50%
- Crew conduct7 · 22%
- Price rose after the quote4 · 13%
- Late, delayed or a no-show3 · 9%
- Stopped responding3 · 9%
- Items missing or never delivered2 · 6%
- Belongings withheld over payment1 · 3%
Counted across the 32 one and two star reviews we have read for Mustard Seed Moving of Arkansas. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
What a disaster. When I spoke with "Shane" and explained what I needed moved he said I will send three guys and it should take 3-4 hours max since I was just moving furniture from a 2 bedroom apartment on the 3rd floor and based on his rate should cost me about $ 600.00. When they showed up it was 1 girl and 1 guy. They basically moved very little the first hour since they were on the phone most of the time asking for more help. I expressed my concern to them and they replied that "Shane" had overbooked them.
This is the WORST moving experience I've ever had... and I've moved several times in my life. The movers showed up 4 hours late for my move, only 2 movers showed up instead of 3, much of the time I was charged for was spent with them resting, and I was charged over $400 dollars more than the estimate that I was given for the move. The owner was not helpful and refused to discuss what happened or the estimate he gave me vs. the amount he charged. Stay as far away from these guys as you can!
They damaged or broke many items beyond repair. Offered to send the head of the crew (Roy) to attempt to repair (without a date given) only to realize that Roy and his crew stole items from us so at that point I refused to let the thieves back in my home. The owner Jason when told about the theft of property did not deny but offered $300 for me to keep my mouth shut! After looking further into the reviews, I’ve discovered I am not the only victim they have had.
Someone I work with hired them to move her furniture. They moved furniture that I was going to take to my home. They had been given clear instructions to leave the furniture. They moved it anyway. They refused to unload the furniture from the truck and put it back in the apartment. They agreed to deliver it to my home instead. I still have not seen the furniture.
Please take these reviews serious and stay away from this company!!!!! I hired them to move my two bedroom apartment, I had everything broke down packed and ready to go. Jason sent 3 men to my apartment they started my move at 11:15am and at 1:15 they still had half of my apartment to go. When I tell you only one of the guys actually worked to get the things loaded while the other two talked. I got frustrated and asked why was it taking so long to get things moved..I knew why.. but that’s what came out.
If you need a moving company, run, don't walk, from this one as fast as you can. No honor or integrity. Jason, the owner, reviewed a list and quote from another company and agreed to do the move as quoted. Day one, five men showed up to pack. Four were there about 8:30. The fifth showed up about nine with packing material. While the four waited they used materials I had bought for packing. They ran out of material about 2:30 and were told by their boss to quit for the day.
I'd give 0 stars is I could! Run away fast as you can from Mustard Seed Moving of Ark. They will damage your belongings and refuse to pay for them even though they claim they are bonded and insured. Go to their Facebook page and read all the horror stories and 1-star ratings. And don't believe all the 5-star ratings on FB. Notice all the 5-star ratings done on August 27, 2015 by people with last name Quinn.
After my experience (an eye witness) with this company, I was shocked to see they had such high ratings. I am a property manager in Memphis, TN, and we had tenants use this company to move from Benton, AR to Memphis. The tenants had to go to to our office to sign the lease in order to get the keys. After the lease is signed, we do a move-in walk through before personal items are moved in so we can ensure the property is in good condition.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast33 · 45%
- Professional and courteous28 · 38%
- Turned up when they said15 · 20%
- Careful with belongings7 · 9%
- Price matched the quote4 · 5%
- Kept in touch2 · 3%
Counted across the 74 four and five star reviews we have read for Mustard Seed Moving of Arkansas. A review can mention more than one thing.
In their own words
These guys were great, with sparkling attitudes! They showed up on time, all the guys are friendly. I didnt think i could have fun moving, but these guys kept me laughing. We got everything knocked out quick from one side of little rock to the other. Great communication. If there was any questions, they stopped and asked. Will hire again.
'Ith time to refer, this time to my mother who was in dire need of a good move and reasonable price after my father's recent death. She used them twice in two weeks, because I was unable to return home to help with "the small stuff". On behalf of and to help my mom, I called to arrange the second move and met Shane, the move's manager and company co-owner, who provided a fantastic estimate and promise they would be able to schedule the move within a week and prior to the house's closing.
I have owned and sold two homes in Little Rock in the past two years and found MSM in the Yellow Pages. I contacted Jason and he responded in a timely manner and came to evaluate my situation. His employees have been courteous, careful, and professional in all our dealings with much back and forth of household properties. I have an antique piano and many other precious things that are irreplaceable. They treated my possessions as if they were important, which meant so much.
Mustard Seed Moving is the way to go! Jason runs a very efficient, and friendly business! His guys always show up on time, they're courteous and very helpful. Once they have exactly what needs to be moved, they begin working tirelessly until the job is completed. They always call ahead of time, to let you know they're on the way. And they take great care not only of your items to be moved, but the property with which you're moving from and/or to.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture setup15
- efficiency9
- owner onsite9
- apartment7
- piano6
- washer and dryer3
- scheduling2
- punctuality2
- ease of use2
- smooth move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory
- facebook.comsocial