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My Three Sons Gun Safe and Piano Moving Specialists

Piano moving service in Colorado Springs, Colorado

Google rating

4.6

Ratings counted

294

Are 1 or 2 star

9.5%Above typical

The rating breakdown

28 of the 294 ratings in Google’s published star breakdown for My Three Sons Gun Safe and Piano Moving Specialists are one or two star.

Against other movers in Colorado Springs

This company9.5%
Typical mover in Colorado Springs3.8%

5.8 percentage points higher than the middle of the 19 movers in Colorado Springs we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
25586.7%
4 star
82.7%
3 star
31.0%
2 star
31.0%
1 star
258.5%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is My Three Sons Gun Safe and Piano Moving Specialists at 9.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for My Three Sons Gun Safe and Piano Moving Specialists, counted by matching the words they used.

  • Crew conduct4 · 18%
  • Price rose after the quote3 · 14%
  • Damage to belongings3 · 14%
  • Items missing or never delivered1 · 5%
  • Late, delayed or a no-show1 · 5%
  • Belongings withheld over payment1 · 5%

Counted across the 22 one and two star reviews we have read for My Three Sons Gun Safe and Piano Moving Specialists. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewLisa W.3 years ago
This company quoted us a 2 hour minimum, of $320 and a $40 charge every 15 minutes after. With a 17% gas fee, and a $160 travel fee. We bought our own packing materials to save money. They worked for 2 hours and fifteen minutes. Then held the tv and 2 boxes hostage until we paid over $900 for the move. They charged us another hour while we disputed the charge. Completely disreputable, dishonest, the lead mover said it was going to be 5/6 hours labor before he started the job.
Reply from the business

WRONG COMPANY LISA WOOD This is my three sons gun safe and piano not to be confused with All My Sons Moving we do not charge by the hour we move gun safes and pianos only please remove immediately.PLEASE CALL ME IF YOU NEED HELP DIRECTING YOU TO THE RIGHT COMPANY [phone removed] ASK FOR ROBERT…

2-star Google reviewDavid R.6 years ago
We had an urgent situation Feb 2020 in having to move a piano quickly. My Three Sons is WAY more expensive (i.e. $100+) than other piano movers we've used in the area. But, they were available. They wouldn't have been a choice if we weren't in a urgent situation. I mentioned the huge difference in price from the previous movers we'd used and owner 'knocked off' $25. Due to the situation, we had to reschedule the move time a couple of times, not once being told there was a 'reschedule fee' of $25.
Reply from the business

Sorry for you inconvenience of the charge but you did reschedule your piano twice each time leaving us with an open spot also rescheduling at last minute leaving us completely opened without refilling your original spot.

1-star Google reviewJessica H.8 years ago
They stole from me. I had some priceless (sentimental value) framed pictures. 3 to be exact. When I called to tell them they were missing, they said nothing was reported on the truck and if I called costumer service they would reimburse me. I didn’t want to be reimbursed (as I said, these pictures were very personal to me). Don’t use this company. They hire dishonest thieves. And then do NOTHING to get your personal property back.
Reply from the business

I'm so sorry for your loss however I feel you have the wrong company from reading your review please look at your contact to be sure double check please.We are My three sons moving,NOT to be confused with All my son's moving.If indeaiit was us please contact me with copy of are contract and as the…

1-star Google reviewGiuliana B.a month ago
Most incredibly rude belligerent drivers who have no clue they are advertising a business- over 15 cars had to change lanes to pass them. So glad discovered these jerks as my uncle is looking for a moving company to empty his warehouse guess who he won’t use
Reply from the business

I'm sorry we are not a traditional moving company we do lots of subcontracting our trucks we do not own them and have no affiliation please remove

1-star Google reviewJosh F.4 years ago
The whole process was super shady. I was quoted $375 to move a piano. We told them the exact measurements, amount of stairs and everything. The guy giving the quote said he knew exactly what type of piano we're talking about and they could do it for $375. Then on the day of our appointment another guy shows up and tells me it's going to be a $600 job because the piano was too heavy. I told him that we would rather not do it at that price to which he responded "I'm sure it won't be that high, we'll work with you".
Reply from the business

Hello and I've read your review and I'm sorry to hear that unfortunately there are unseen things that come to light once we arrive on location , in this situation the piano was in a particular location that took more manpower to make the tight turns and get downstairs and was extremely heavy and…

2-star Google reviewPriscilla B.3 years ago
We hired them to move one piece in our home. During the move, they damaged a transition flooring piece from carpet to laminate. They said they would fix it, not a concern. We got the material, but because the transition flooring is discontinued, we had to get the whole strip across the room. They would only repair the piece that they damaged even though the damage is because of them and we cannot get the exact one and we have to replace the whole thing.
Reply from the business

I remember the situation unfortunately damaged sometimes can occur however we do our best to make sure the damaged is is repaired professionally I do believe we sent a professional out there to replace the transition piece that was slightly cracked my apologies I thought you were satisfied after…

1-star Google reviewTiffany W.6 years ago
I hired this company because they quoted me the lowest price, but then it went up because of mileage, which I understand. However, they show up and one of the movers implies the piano is very heavy and states he doesn't do heavy lifting all the time(yet you work for a heavy item moving company) then the invoice which had a price prewritten on it, is rewritten to a price $25 higher and says, my boss said to put this price. He also left a scuff in my wall as he dragged the piano across it.
1-star Google reviewSuzanne D.8 years ago
They have been an absolutely despicable company to hire in Colorado Springs Colorado. My fellow neighbors hired them and had problems . This company responded with vulgar language about how they are making it rich and to f off and quit lying about their problems. I posted as well as others in our community on their Facebook with 1 stars and those we were deleted within the hour. With the reviews I saw in Facebook they were 2 stars and within an hour it switched to 4.5 stars.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous103 · 42%
  • Worked hard and fast101 · 42%
  • Turned up when they said43 · 18%
  • Careful with belongings22 · 9%
  • Kept in touch11 · 5%
  • Price matched the quote6 · 2%

Counted across the 243 four and five star reviews we have read for My Three Sons Gun Safe and Piano Moving Specialists. A review can mention more than one thing.

In their own words

5-star Google reviewCheryl E.2 years ago
My Three Sons Gun Safe and Piano Movers are indeed careful and most professional moving specialists. I needed a piano (and super heavy couch) moved from one room to another and on very short notice. They answered my call one afternoon and were at my home the next day. They were on time, quick, efficient and highly professional. My absurdly heavy upright piano was moved carefully and placed exactly where I needed it to be (and through a doorway that barely provided enough room to move).
Reply from the business

Thank you so much for your great support and review we really appreciate our customers feedback and we look forward to working with you again in the near future 😁 …

5-star Google reviewJudi D.7 years ago
I mixed up My Three Sons (very professional) with All My Sons (NOT professional) and posted a poor review on this website. I was quickly contacted by Robert Kloberdanz, owner, who graciously and gently suggested that I may have made an error. He was absolutely right! I highly recommend My Three Sons Moving for their kindness, professionalism and clear communication.
Reply from the business

Thank you so much for straightening that out that happens more often than you think I have a few bad reviews because of that bad situation unfortunately there's not much I can do thanks so much for straightening that out again

5-star Google reviewAlexander P.6 years ago
These guys did a great job! They were professional, friendly and on time. I was amazed how well they were able to get my safe out of my basement and into the moving truck. The safe literally took up the entire staircase and they still got it up without damage. They were also much more reasonable price wise than the competition. Best movers in the Springs!
Reply from the business

We appreciate your business and great review thanks so much for your support. 👍 …

4-star Google reviewScott S.3 months ago
Professional delivery and staff. They orchestrated the pickup for me as well which did save that hassle. I am frankly on the fence on the rating. Overall, as for the delivery itself, it was a good experience. The delivery staff was professional and they took care to protect my property. My chief concern is that they have a demand pricing model based on their current schedule and openings (I was told this directly only AFTER the price went up).
Reply from the business

Hi Scott, Thank you for taking the time to leave such a detailed and thoughtful review—we truly appreciate it. We’re glad to hear that you were happy with the professionalism of our crew and the care taken during your delivery. That’s something we take a lot of pride in.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • courteous staff15
  • scheduling11
  • fair pricing4
  • quality of work4
  • cost3
  • professional crew2
  • moving old safe2
  • safe removal2
  • prompt response2
  • accurate estimate2

What the company says about itself

Taken from My Three Sons Gun Safe and Piano Moving Specialists’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States a founding yearsays on their website

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • yellowpages.comdirectory

Before you hire My Three Sons Gun Safe and Piano Moving Specialists

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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