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Ohio Packers & Movers

Moving and storage service in Columbus, Ohio

Google rating

4.6

Ratings counted

138

Are 1 or 2 star

8.7%Above typical

The rating breakdown

12 of the 138 ratings in Google’s published star breakdown for Ohio Packers & Movers are one or two star.

Against other movers in Columbus

This company8.7%
Typical mover in Columbus4.3%

4.4 percentage points higher than the middle of the 21 movers in Columbus we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
12187.7%
4 star
21.4%
3 star
32.2%
2 star
10.7%
1 star
118.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Ohio Packers & Movers at 8.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ohio Packers & Movers, counted by matching the words they used.

  • Damage to belongings6 · 50%
  • Crew conduct5 · 42%
  • Late, delayed or a no-show3 · 25%
  • Price rose after the quote1 · 8%
  • Items missing or never delivered1 · 8%

Counted across the 12 one and two star reviews we have read for Ohio Packers & Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewKevin B.5 years ago
One of the worst services I’ve ever experienced. Extremely unprofessional from beginning to end. NO ONE WORE MASKS when entering and exiting the building. Numerous expensive and fragile items were broken. It was clear the movers were inexperienced because they would drag out furniture and other items any way they wanted and not carry any items the way they were meant to be carried. The movers were supposed to arrive on a Saturday and didn’t show up all day (even after several calls).
Reply from the business

You have the wrong company we never serviced you sir

1-star Google reviewJasmine P.a year ago
Unfortunately this review isn’t pleasant and I’m LIVID! I don’t know who was paid for these good reviews but the way the owner is a crook is beyond me. This company over charged and some of our decor were broken and MISSING!!! Like why is our big wall art pieces missing as if we wouldn’t notice and where is our cleaning equipment? I understand not taking liquids due to spills but our carpet cleaner, mop and broom? Our cleaning equipment weren’t cheap.
1-star Google reviewNichole C.5 years ago
I was extremely excited when I was referred to this company and after speaking with the owner his well rounded professionalism the day I scheduled my appointment was amazing. The day of the move was not only a disaster but unprofessional and unorganized. I was scheduled for 3 guys for a 3 bedroom townhouse with basement but the day of only 2 were sent. The owner finally sent another guy to assist.
1-star Google reviewREdited 5 years ago
This was around 12:50-12:55 pm Thurs 2/11 at Walcutt and Roberts roads light coming out of gas station. I really hate to post this because I have not used this company personally to be able to properly rate their service, but I think if it were me either researching and vetting companies or using them I would want to know. Today on my lunch break I went out for lunch and to get gas. I pulled up to a light and a truck from Ohio Packers and Movers was right next to me in the other lane.
Reply from the business

Hi I’m the owner of this company we don’t tolerate this behavior what so ever could you please give me a call ASAP [phone removed] need more details about this situation please and thank you

1-star Google reviewJessica A.2 years ago
This was the worst moving experience of my life. I scheduled a pack and a move, pack on the 29th, move on the 30th. They called to tell me on the 29th that they were going to do my move at the same time as my pack. I voiced that this would not be possible and they pushed me to do it anyways. The "packers" were shotgunning beers in my kitchen (which they left their trash on my table while doing).
Reply from the business

Sorry this happened I will have someone reach out shortly

1-star Google reviewJulie W.5 years ago
Do NOT use this company ever. It was a nightmare and my families worse experience with a company, still with no resolve. Very unprofessional movers showed up and due to the amount of damage within the first hour needed to fire one mover (not allow him in home). Multiple areas of DAMAGED walls and floors in a brand new home from this employee. They asked to be paid upfront and added a 20% tip for themselves that my father unknowingly paid and thankfully could cancel the tip later.
1-star Google reviewJon B.4 years ago
This company doesn’t even deserve one star. We were told that all of our furniture would be wrapped for protection. That didn’t happen and every single piece of furniture we had moved was damaged. One of the moving guys dragged our mattress across the floor of the common area in our new apartment building. We called and reported our experience. They asked for pictures so we submitted 14 photos of the damage to all our furniture.
1-star Google reviewMark S.2 years ago
Would have loved to work with this company since they had rates that seemed fair and competitive. However, when I called them two days ago to get an idea for the moving a few heavy items that I'm unable to lift on my own they said they would see availability and give me a call back in half an hour or so. Its now been 2 days with no replies. I have even called back in several times and have been sent to voicemail each time.
Reply from the business

We truly apologize We just had a new phone system installed and our phones we been updated give me a call I can get you on the schedule

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous52 · 50%
  • Worked hard and fast30 · 29%
  • Careful with belongings17 · 16%
  • Turned up when they said10 · 10%
  • Kept in touch6 · 6%
  • Price matched the quote2 · 2%

Counted across the 105 four and five star reviews we have read for Ohio Packers & Movers. A review can mention more than one thing.

In their own words

5-star Google reviewDaniel J.4 years ago
Mitchell and his team are incredible. I was in a crisis situation after another moving company tried to double our agreed upon fees. I had 2 days to get out of my house, no movers and I called Ohio Packers and Movers to see if they could help me find a solution. They were able to come up with a plan and they had me packed and moved in less than 24 hours. The guys who came out were friendly, hard working, and professional. I cannot recommend them enough. Great movers and a great value. Look nowhere else!!
Reply from the business

We appreciate your awesome feedback

5-star Google reviewTMP R.Edited 2 years ago
My experience with Mr. Thompson and his crew was beyond excellent. They were on time and ready to get started. I like how they listened and asked questions during their time to ensure nothing was damaged. I felt like I could trust them. They are a little pricey. But, I believe that you get what you pay for. The return on investment is worth it. I was able to have some peace during the storm of moving. If I hadn’t moved out of state, I’d use them again. I strongly recommend them.
Reply from the business

We appreciate your business and glad we met your moving expectations

5-star Google reviewShaMeka G.3 years ago
So super late with this review. However, this company is top notch! The thing I worry most about is something being broken. We had no issues whatsoever. The guys were friendly, and responsive with my questions. The owner reached out personally to make sure things went smoothly. I would highly recommend Ohio Packers and Movers!
Reply from the business

We really appreciate your business

5-star Google reviewWayne B.2 years ago
Ohio Packers & Movers are an A-1 Class Act!! The two gentlemen that handled our move on Thursday, Dec 28th 2023 were two of the most professional movers we've ever encountered. They were considerate of our wishes and were very respectful even when their professional experience differed from our ideas. On the front side of the move they took the time to make sure the move could be completed within the specified time period and that the items would fit in the specified storage space.
Reply from the business

We appreciate your kind words and glad we could accommodate you and your family

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff8
  • efficient movers5
  • professional movers5
  • easy move4
  • kind crew3
  • fast crew3
  • value for money3
  • affordability3
  • fragile item handling2
  • fair rates2

What the company says about itself

Taken from Ohio Packers & Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…as electronics or delicate items. Free Quote What Our Clients Say Contact Us Ohio Pa”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • birdeye.comreviews
  • chamberofcommerce.comdirectory

Before you hire Ohio Packers & Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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