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Old City Movers

Mover in Philadelphia, Pennsylvania

Google rating

4.8

Ratings counted

472

Are 1 or 2 star

4.4%Around typical

The rating breakdown

21 of the 472 ratings in Google’s published star breakdown for Old City Movers are one or two star.

Against other movers in Philadelphia

This company4.4%
Typical mover in Philadelphia2.3%

2.1 percentage points higher than the middle of the 22 movers in Philadelphia we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
44393.9%
4 star
30.6%
3 star
51.1%
2 star
71.5%
1 star
143.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Old City Movers at 4.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Old City Movers, counted by matching the words they used.

  • Crew conduct4 · 25%
  • Items missing or never delivered3 · 19%
  • Damage to belongings2 · 13%
  • Price rose after the quote1 · 6%
  • Stopped responding1 · 6%

Counted across the 16 one and two star reviews we have read for Old City Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewBenny B.4 years ago
I paid old city movers to pack and move my house recently. When they finished moving my things I asked about a jacket and they said they left it with one or two other items which I was fine with so I paid and tipped them. When I went back to get my jacket not only did I find way more than one or two items left behind I contacted them and they denied leaving the items, minimized them and tried to charge me for a second move in order to correct their mistake.
2-star Google reviewCaroline B.2 years ago
Movers were very unprofessional. When they arrived at the destination house, one worker was literally rolling around on the ground laughing outside of the truck. They were making meowing noises and other weird noises to each other and laughing almost the entire move. They completely stunk up my bathroom. I have several boxes that were clearly labeled that were left on the incorrect floor of the house.
Reply from the business

Caroline, we are so happy that we were able to provide you with a seamless move. We provided the quality service we pride ourselves upon: zero damages your move was completed within the estimate provided (we are not slow) movers with great attitudes that enjoy their job (neither unprofessional nor…

2-star Google reviewBianca K.4 years ago
I was very excited to work with this company, as I had received multiple recommendations from various family members. When I contacted them, an employee named Charlie responded and asked me to send an inventory list. In the process of searching for a moving company, I had already made a detailed spreadsheet with an itemized inventory, which took me about an hour to create. I sent this to him after submitting my original quote estimate request (in Google spreadsheet format).
2-star Google reviewChidera A.a year ago
I hired Old City Movers to help me pack my 1 bedroom apartment. I was originally quoted $430–$580, plus the additional cost of packing supplies. I have a small one-bedroom apartment, and three packers took 3.25 hours to complete the job. At a rate of $145/hour, plus packing supplies (which totaled to ~$300), the grand total -- for just the packing services -- came out to just under $1,200 after tip. While I appreciated their hard work, the efficiency was average at best, given the size of the apartment.
Reply from the business

Hello Chidera. We apologize for any confusion regarding your packing estimate and the final charges that were billed to you. Just to note, your packing service was estimated between 3 - 4 hrs + "cost of packing materials used". Our crew completed the pack in 3.25 hrs.

1-star Google reviewJaz J.a year ago
I would not reccomend. Professionalism and apparently common sense goes out the window with their movers. They tried to have my legally parked car towed because their movers lacked the common sense not to park a moving truck in a field full of grass and mud in a rain storm and got stuck. Before they loaded the truck we as the residents who own our home told them they would be stuck.
Reply from the business

We did not call a tow truck to tow this persons legally Parked car and at no point was the car towed or touched with a tow truck . We called a tow truck to help pull a stuck 26 foot truck out of a muddy gravel and grass lot.

1-star Google reviewShari S.Edited 3 years ago
Would actually prefer to give zero stars but Google does not give that option. Picked this mover because of the good reviews but now I am wondering if they are legit or just friends. My experience was quite different. They arrived on time and were polite and courteous. This was considered a small move, not many pieces of furniture and very short distance. I questioned the movers as they did not "wrap" the pieces before moving them. They stated that they would wrap them before putting them in the truck.
1-star Google reviewScott H.Edited 3 years ago
I am surprised this company has strong reviews, they Illegally blocked the street for an extended period of time due to lost parking spots. I know moving in the city is hard, but they blocked the street and put up cones so that the garbage trucks couldn’t come down and collect the garbage. They also stuck all the no parking signs on the parked cars. If you want them moved just get them towed and don’t block the street. Passive aggressiveness got you nowhere.
2-star Google reviewC.L. P.4 years ago
Booked them for a move. Reasonable and efficient service. However, I had a box of stuff go missing during my move and they couldn’t bothered to call me back about it. I emailed and left messages, but they didn’t ever get back to me. Once they have your money I guess they don’t care anymore. I get that mistakes happen, wish they would have attempted to correct it. So my stuff is just gone. Just have paid more for a better carrier.
Reply from the business

I assure you that We reply to every message we receive. I searched through the email inbox and even our spam and could not find any email about a missing item that was not responded to. If you would like to send us another email, I would be happy to look into the matter.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast209 · 60%
  • Professional and courteous198 · 57%
  • Turned up when they said77 · 22%
  • Careful with belongings72 · 21%
  • Kept in touch60 · 17%
  • Price matched the quote11 · 3%

Counted across the 346 four and five star reviews we have read for Old City Movers. A review can mention more than one thing.

In their own words

5-star Google reviewRoss-Joy W.a year ago
This is the second time we've used Old City Movers, and once again we were extremely pleased. From the quoting process, to scheduling, to the move, communication from the office was excellent. The move team [Joe, Gabe, and Paul] was great. Prompt, friendly, flexible, careful, and fast. The pricing was very reasonable. Needless to say, we highly recommend Old City Movers!
Reply from the business

Thanks for the great review Ross! We appreciate your repeat business. Glad we were able to make the entire process an excellent experience.

5-star Google reviewCarolyn W.Edited 3 years ago
We were so impressed by the communication, professionalism, and care throughout the whole experience using Old City Movers. Before the move, Jeremy was so helpful with providing information via an emailed list on all of the small details to think of (such as securing parking permits and where to do that, prepping furniture, etc.). The day of the move, Ethan, Will, and Bill were absolutely AWESOME! From the start, it was clear that they were experienced and knowledgeable about planning for the day.
5-star Google reviewMathew L.3 years ago
Old City Movers have certainly earned their high rating, and after moving me between apartments in Washington Square I can stand by that rating. Setting up the move was fairly easy - After filling out the form on their website, I was quickly contacted via email by a team member. He talked me thru the specifics of the move and answered all of my questions with little delay - all while preparing the initial estimate for the service in question.
Reply from the business

Thank you Matthew!!!!! What an incredible review. We really appreciate your business.

5-star Google reviewNicole L.2 years ago
I had the most incredible moving experience ever with this company. Everything was seamless. They showed up 10 minutes early and were so friendly and nice! Their truck was amazing too. There is a platform attached to the truck that moves up and down which makes it so much more efficient to move everything into the truck. I have so many delicate items. My glass kitchen table, heavy mirrors, glass coffee table, and large television were packed and transported so carefully by the team on moving day.
Reply from the business

Thanks for the great review Nicole. We are happy to hear that we provided an incredible moving experience!!!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • careful handling83
  • efficient movers37
  • polite crew30
  • quick move19
  • careful movers8
  • prompt arrival7
  • quick packers4
  • email responsiveness4
  • out of state move2
  • unprofessional movers2

What the company says about itself

Taken from Old City Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is insuredsays on their website
    Show the text this came from

    “Old City Movers A Philadelphia, PA insured & bonded moving company Toggle navigati”Raw text captured from the page, including any surrounding navigation.

  • Says it is bondedsays on their website
    Show the text this came from

    “Movers A Philadelphia, PA insured & bonded moving company Toggle navigation Get An”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • chamberofcommerce.comdirectory

Before you hire Old City Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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