Ondemand Movers USA

The actual move went smoothly and the movers themselves were great professional, friendly, and efficient. Unfortunately, the claims department has completely ruined the experience for me. Several of my items were damaged during the move, including broken glassware, pottery, and a dresser that no longer functions because the drawers are stuck due to internal damage.

First of all, they showed up nearly SEVEN (7) HOURS late. Our move was scheduled for 12pm. They called at 8am saying they were down a guy so their new estimated arrival was between 2 and 3pm. After 3pm passes, we call them asking where they’re at. They say they’re running behind but should be there soon. Another hour passes. We call again. They give the same excuse. Finally, they show up at 6:45pm.

Used On Demand Movers USA on December 16th thinking it would be a smooth process and move but it was NOT. I talked to Ninu to schedule my delivery and I was thinking of hiring 3 movers to decrease the amount of time spent moving since the company charges by the hour, but Ninu suggested that I use 2 (because I didn’t have a lot of stuff) which was a ruse and my first mistake. I was quoted at around $350 and accepted.

Booked them yesterday and all I can say is never again, I booked them for 5pm they didn’t show up to me until 10pm…. Once they finished they gave me a new estimate and it was way more than the original price and I helped them move 40% of my stuff which only was 6 boxes a 4 piece couch and mattress…. Talked to owner Mike he was very disrespectful told me “just pay them so they can leave they have to work tomorrow” but the actual movers were really nice and cool.

Poor experience using this business as a moving service. The movers did not arrive at the agreed contracted time, and when I contacted the management office for an update I was met with disdain and invalidation of my grievance as a customer. The moving company was not willing to offer me a refund until legal compliances were brought into the conversation. Additionally, the manager was rude and hung up the phone when seeking a solution for our service. Do not book them.

It is with deep sadness that I have to write such a bad review for Ondemand Movers USA. It has been three months since the movers moved my husband and I into our new place. Upon arrival, I was disappointed to see that the dispatcher sent one less mover than what we agreed on, and a truck that was too small. The movers that we got were kind, strong, and patient, they also moved pretty quickly. I appreciated their service and speed.

Scratched my $500 nightstand and offered me $25 as compensation. Left the gas on my grill running. Left items on my balcony. Used my microwave twice and got drinks from my fridge without asking my permission. Would not recommend. Update based on owner’s response: There is discretion to how to compensate someone for damages and a negative experience. A $25 claim to a $500 damaged item, along with the other issues, is insulting.

I encountered this company on my way to park my car. One of its trucks and a car driven by another of its workers decided to block the garage driveway I was supposed to park in. When I told the driver of the truck I needed to get into the garage because my daughter was asleep in the car, and I needed to get her out, he blamed the car that the other worker had parked in front of his truck. I asked him to please call the worker. He rudely told me not to tell him what to do, even though I had asked him politely.