Orlando Express Movers Inc
Google rating
4.9
Ratings counted
754
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
14 of the 754 ratings in Google’s published star breakdown for Orlando Express Movers Inc are one or two star.
Against other movers in Orlando
About the same as the middle of the 21 movers in Orlando we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 724 | 96.0% | |
| 4 star | 12 | 1.6% | |
| 3 star | 4 | 0.5% | |
| 2 star | 3 | 0.4% | |
| 1 star | 11 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Orlando Express Movers Inc at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Orlando Express Movers Inc, counted by matching the words they used.
- Damage to belongings3 · 21%
- Price rose after the quote1 · 7%
- Late, delayed or a no-show1 · 7%
- Crew conduct1 · 7%
Counted across the 14 one and two star reviews we have read for Orlando Express Movers Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They were several hours late, overpriced and rude. Also, I wasn't told there would be a $10 charge for using my credit card. I would not use again.
Hello! We can’t find any information in our system associated with your name,we apologize for any inconvenience and wanna in touch with you,could you provide for us your contact information or give us a call or email us and we will get back to you asap.
This was my first time using a moving company. I called 6 different companies that all told me a move for a 1 bed, 1 bath, 1 person apartment with 2 men would be around 2-3 hours since I had already did all the packing and just needed the items moved. I chose this company because it was the only one that didn’t make me get a minimum of 3-4 hours to move. I relocated from the Downtown Orlando to the Millenia area which is about 10 mins in distance from each other.
Was initially told would arrive at 8am, then was told 9am and they finally showed up after 10am. Tried to charge more than what was initially quoted. They didn’t start moving me until 10:20 but tried to say they started at 10:05. On top of that my living room chair frame is bent. I do not recommend this company but if you hire them make sure they’re not trying you extra money.
We’re deeply sorry for the issues you experienced with Orlando Express Movers, including the delayed arrival, billing discrepancies, and damage to your chair frame. This is not the level of service we strive to provide, and we take your concerns very seriously.
The Worst!!!! Run now. Use this company if you want: 1. To be lied to, "you didn't request packing service", I have an email... "We will get back to you" never heard from Alex again. Btw, "buy your own boxes and we can't be responsible for the TV". 2. Want your things randomly thrown into unmarked boxes. Personal photos under clothes and Kitchen stuff- sure. 3. Want your things treated like dirt. I was doing a walk through picking up litter and found two of my baby's sonogram pictures on the floor. 4.
had a terrible experience with Orlando Express Movers, and I feel compelled to warn others about their practices. They charged me $2,600 for a move that was completely mishandled. It felt like they intentionally prolonged the job to rack up the cost, leaving me with the impression that they were trying to exploit me simply because I am a woman. The owner’s behavior was especially awful—he was threatening and intimidating, making an already stressful situation much worse.
From the first moment how this person contacted our company the conversation was difficult this customer was confusing me about her upcoming move providing wrong information about her requested services and tried to take advantage on me requesting lower rates and free supplies i was offering her a…
Second time using this company. I had requested for the movers to come at 2pm. I got a call at 9am the day of the move and was told the movers were there. After confirming with the owner that I had text proof of him confirming at 2pm, he responded with attitude that his team would come at 2. They ended up coming at 11:30AM, completely throwing off my packing as I had to pack late, therefore not able to take all of my belongings in my home.
The owner was quick to schedule the move and they showed up within the time scheduled. We asked the owner how much it would cost to move a 3/2 and they quoted $159/hr for 3 guys plus $159 for the truck, and it should take approx 5 hours to complete the move. The items to be moved were already boxed and furniture with items emptied, only two beds needed to be dismantled.
Hello! We are sorry for not exceeding your expectation but the information that you provided over the phone was not accurate for an estimate and we provided just a roughly estimate for you over the phone because 3 bedrooms usually takes approximately 5 hours depends on amount of items and boxes but…
Please do not use this company! They moved my items and broke several items of my wooden furniture. They took 12 hours to move 3 rooms and after a few hours told me they needed a second truck and more men. After the 12 hour move, they gave me a $3156 bill which I paid. The next day when I was unpacking I noticed some of my solid wood furniture had been badly damaged. I reported it and I was told it would be fixed or replaced under their insurance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast217 · 51%
- Professional and courteous202 · 48%
- Turned up when they said90 · 21%
- Careful with belongings90 · 21%
- Kept in touch45 · 11%
- Price matched the quote18 · 4%
Counted across the 425 four and five star reviews we have read for Orlando Express Movers Inc. A review can mention more than one thing.
In their own words
I found Alex online and communicated with him primarily through text and email, which made the entire process very convenient and efficient. I used his company for a move within Florida and had a great experience from start to finish. The pricing was fair and competitive, communication was prompt, and the crew arrived exactly as scheduled. They took excellent care of our belongings, carefully wrapping furniture with moving blankets, plastic wrap, and protective materials.
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It was our pleasure to assist with your move, and we're glad that our communication, punctuality, and attention to detail helped make the process smooth and stress-free.
Absolutely fabulous! Very quick response, reasonable price, super curtious, and fabulous job! I will definitely work with them again and refer them to all.Our move from Winter Park to Davenport with Orlando Express Movers was an excellent experience from start to finish. From booking to delivery, everything was clear, professional, and stress-free. The moving crew Bryn, Najee, and Alex arrived right on time with a clean moving truck and all the proper moving equipment.
Thank you so much for your kind words, Andreea. We really appreciate you taking the time out to share your experience with us. Cheers, Orlando Express Movers Inc.
We had an outstanding experience with this moving company from beginning to end. From the first phone call, the communication was clear, professional, and reassuring. Scheduling was easy, pricing was transparent, and there were no hidden fees or surprises, which immediately gave us peace of mind. On moving day, the team arrived right on time and came fully prepared. They were extremely professional, respectful, and hardworking throughout the entire process.
Thank you very much, Radu, for your thoughtful review. We’re glad to hear that your move from a 3rd-floor apartment to your new house went smoothly and that Gena and Brian provided the level of care, efficiency, and professionalism we strive for on every job.
Outstanding Employees and Professional Moving Crew – Orlando Express Movers The employees at Orlando Express Movers truly set this company apart. From the moment they arrived, the moving crew was professional, punctual, and extremely well-organized. Every team member demonstrated a strong work ethic, attention to detail, and a clear commitment to excellent customer service.
Thank you so much for your kind words, Virginia. We really appreciate you taking the time out to share your experience with us. Cheers, Orlando Express Movers Inc.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling88
- professional movers76
- polite staff46
- fair pricing24
- smooth move24
- easy move12
- reliable movers9
- quick movers9
- furniture moving8
- honest movers3
What the company says about itself
Taken from Orlando Express Movers Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…handled it all with precision and care. Licensed, Insured Movers You Can Trust Our mover”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…with precision and care. Licensed, Insured Movers You Can Trust Our movers are bac”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…in a while, We do it everyday! Get a Free Quote Forgot your password ? An email has bee”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“7 Years of Moving Excellence in Orlando Since 2009, we’ve completed thousands of suc”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…and surprisingly worry-free. For over 17 years , Orlando Express Movers has been Centr”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“…of Central Florida · Florida Mover Reg. IM2690 Residential Commercial Gallery Contacts”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- mapquest.comdirectory
- yelp.comreviews
- yellowpages.comdirectory