Orly Moving Systems, Inc.
Moving and storage service in Baltimore, Maryland
Google rating
4.9
Ratings counted
371
Are 1 or 2 star
2.2%Around typical
The rating breakdown
8 of the 371 ratings in Google’s published star breakdown for Orly Moving Systems, Inc. are one or two star.
Against other listings in Baltimore
3.9 percentage points lower than the middle of the 21 listings in Baltimore we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 348 | 93.8% | |
| 4 star | 13 | 3.5% | |
| 3 star | 2 | 0.5% | |
| 2 star | 1 | 0.3% | |
| 1 star | 7 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Orly Moving Systems, Inc. at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Orly Moving Systems, Inc., counted by matching the words they used.
- Damage to belongings4 · 50%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Orly Moving Systems, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Their service varies from crew to crew. We were unlucky and had a crew leader who was impatient, and at times became belligerent. Towards the end of our pack-up day he seemed to grow tired and bored and told us that nothing more would fit on the truck, even though there was room and the contents of our home had been surveyed twice leading up to that day. Then the company decided to take some of our possessions off the truck and store them for a week before sending on another truck.
Orly Moving recently assisted me in my move after my settlement date was pushed back and i was in a scurry to find a new moving company. The head mover Julio was very snippy and unprofessional upon arrival because his truck was “too small” to fit all of my stuff even when i called and spoke to Ben (who answers the calls in the office) the night before saying i had a few more things i needed moved. I was assured it was based on the hourly rate and not to worry.
I had a HORRIBLE experience with this company. First, they left their contract at the apartment I was moving out of. They asked if I could drive one of the four of them back to grab it while the others loaded the couch into the new apartment. While I was gone, the three other men rummaged through my apartment. Stole $200, and 3 other known items from the apartment. I did not notice anything was missing until hours after they had left.
Orly Movers are horrible! They broke my grandmother's antique dining room table and 3 years later are still refusing to pay for it! They packed the truck with heavy boxes on top of the table and literally crushed it - the legs buckled and fell apart. We have been in contact with them the entire time, but they are ignoring my attempts at working this out nicely. DO NOT USE Orly Moving Systems, Inc.!!! I have never written a negative review of any company but they need to change their business practices!
I DO NOT RECOMMEND THIS MOVING COMPANY !!!I was charged $800 for one hour of moving for a one bedroom one bathroom apartment. Make sure you pay close attention to the contract for they have a 3 hour minimum for moving labor regardless; charging $200 per hour. They will not mention this, but it is important to read the contract! Do not sign the contract if all of the lines are not filled in BEFORE you sign. Unfortunately, it was my fault in choosing this company. It was a complete ripoff!!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous148 · 51%
- Worked hard and fast112 · 39%
- Careful with belongings78 · 27%
- Turned up when they said76 · 26%
- Kept in touch34 · 12%
- Price matched the quote12 · 4%
Counted across the 290 four and five star reviews we have read for Orly Moving Systems, Inc.. A review can mention more than one thing.
In their own words
If you are looking for a moving company, look no further. It doesn’t get better than this. From start to end it was easy, smooth and efficient. I called, gave some basic information. Ron the owner of the company came to do my estimate, he was kind and courteous. We went over everything and what services are included. Making sure that it was thorough but not rushed. They came to my house exactly on time. The crew was amazing, they handled all the boxes and furniture.
I was really satisfied with the move, but looking back at my bill, things are a little off. I was charged more per hour than agreed, as they sent me more movers than quoted. I was also charged double for the travel time, and packing tape and supplies was extra, when I was told this was all included. I understand I paid more than estimated because more guys meant a faster move, but at the end of an exhausting day, I wish I'd looked over the bill a little more carefully to understand it, rather than settle for…
I have moved several times all over the country, and the crew at Orly has by far been the best crew that I've worked with! They made my cross-country move incredibly easy and stress-free. Everyone I worked with was super friendly and professional, and the pricing was very reasonable, especially for their exceptional quality of service. They truly go above and beyond.
Highly recommend Orly moving. From the beginning, Ben (Sales Dept) was extremely helpful and flexible on pricing and scheduling. I appreciated his patience with me as moving is already stressful enough. On moving day, the movers were on time, communicated well, and were experts. They brought extra materials like tape, blankets, etc. in case we needed them (which we ended up needing, even with as prepared as I thought we were...!).
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers38
- courteous staff23
- hard working movers9
- furniture placement8
- local move6
- efficient packing5
- early completion4
- long distance move4
- easy to work with crew2
- accurate quote2
What the company says about itself
Taken from Orly Moving Systems, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“4 HOURS - We cater to last minute jobs, 24 hours a day, 7 days a week, at no additional cost.”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“TORAGE > MANPOWER > competitive pricing FREE ESTIMATE Call us today at 1-800-646-2228 -->Get”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…moves and storage. FREE Moving Quote Since 1992 Orly Moving Systems has offered individ”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial