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Palmer Moving Services

Mover in Detroit, Michigan

Its address is in Warren, Michigan. It appears here because Google returns it for Detroit.

Google rating

4.6

Ratings counted

285

Are 1 or 2 star

7.4%Above typical

The rating breakdown

21 of the 285 ratings in Google’s published star breakdown for Palmer Moving Services are one or two star.

Against other movers in Detroit

This company7.4%
Typical mover in Detroit5.0%

2.3 percentage points higher than the middle of the 20 movers in Detroit we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
24284.9%
4 star
93.2%
3 star
134.6%
2 star
00%
1 star
217.4%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Palmer Moving Services at 7.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Palmer Moving Services, counted by matching the words they used.

  • Damage to belongings8 · 53%
  • Items missing or never delivered5 · 33%
  • Crew conduct4 · 27%
  • Late, delayed or a no-show2 · 13%
  • Claim or refund went nowhere1 · 7%
  • Stopped responding1 · 7%

Counted across the 15 one and two star reviews we have read for Palmer Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewK B.6 years ago
**DO NOT USE THIS COMPANY**. I wish I had read the reviews before using them We had them come for a short distance Michigan move. The movers were incredibly nice guys. There were some mishaps along the way, a big mark on the wood floor, a small chunk taken out of our new dining room hutch, lighting fixtures damaged, etc. We figured, no big deal, things are bound to happen, and it was obviously unintentional. They also broke my absolute favorite dresser that was unfortunately unrepairable.
Reply from the business

Kate, I'm very sorry we could not come to an agreement on your issue. As we previously stated, everything that was loaded, came off the truck at the end of the day.

1-star Google reviewJoshua D.10 years ago
Very disappointed in Palmer Moving's handling of my family's belongings and their complete denial of responsibility when I submitted a claim for damage reimbursement. I would not recommend them to anyone. The people they hired to pack our belongings were completely careless and negligent in the care and wrapping of some of our most expensive furniture.
1-star Google reviewWes8 years ago
This was one of the most frustrating experiences I’ve had moving. It started out well or so I thought with the packing. The delivery window they gave us was approximately 10-14 days which seemed really long. But I didn’t have a lot of choice so I went with it. The truck showed up a week late. With two guys to help unload it. Less than ideal. I just opened the last of the boxes and found a 30 pound vice and all my tools loose in a box sitting on top of all my sensitive reloading equipment.
1-star Google reviewTim M.8 years ago
A Truck Driver from this Company hit my New Truck In March and I STILL have not been Reimbursed for the damages. My new truck was barely 2 months old when a Truck Driver from Palmer Moving crossed over into my lane a few feet from Crushing me to death. After months of calls and emails I still have heard No Response from this Company. Very Unprofessional and Careless.
1-star Google reviewJon N.9 years ago
Palmer Moving is awful. We hired them to pack and move (out of state) and wish we would have used anyone else. Their office staff are poorly informed and don't communicate with the people in the field. Once they had our goods on their truck they would not provide the weight (which was the basis of the pricing) and would not commit to delivery dates. When they did deliver, they only delivered a portion of our things, it was a disaster. For example: one child's bed arrived, the other child's bed did not.
1-star Google reviewGrissom S.8 years ago
Unfortunately, I had an awful experience with my cross country move. Three days before my scheduled pick up was to happen I received a call telling me they did not have a driver for me and could not honor the contract I signed 4 months prior to this scheduled move. I was told that this happens a lot in the summer since it’s a popular time to move. Really?
1-star Google reviewDanielle S.8 years ago
I used the service on 8/31/17. Scheduled with an estimator that came out to my home and gave me a "good" quote. Sent 2 guys to my home in a uhaul but wore the Palmer moving shirts. When unloading truck, I noticed a cleaner box was smashed on my couch. They brock a bed frame because they did not disassemble and gouged up all my wood furniture because none of it was wraped.
1-star Google reviewI H.2 years ago
I absolutely regret my job selecting this moving service to relocate me. This has been an experience from HELL! The representative, Tracie did not take into consideration my start date or any of my preferences. I recommend more training on how to plan loads better, coordinate drivers, some OJT shadowing someone more experienced! Logistically it didn’t seem like they cared about the customer. I had to practically beg for updates and get management involved! I been in a hotel for over a week!
Reply from the business

Hi I, Although our goal is always to meet a requested delivery date within a delivery spread, sometimes it isn't possible based on the dates and specifics of other customers that are loaded on the same van.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous91 · 49%
  • Worked hard and fast43 · 23%
  • Turned up when they said30 · 16%
  • Careful with belongings30 · 16%
  • Kept in touch15 · 8%
  • Price matched the quote4 · 2%

Counted across the 185 four and five star reviews we have read for Palmer Moving Services. A review can mention more than one thing.

In their own words

5-star Google reviewE. P.2 years ago
Just used Palmer for a local move from a 1 bedroom apartment with flights of stairs at both ends of the trip, and my quoter/packers/movers were all great! Shoutouts to my move crew Keith, Jeff, and Darrell for their great work, and to Tim for answering all my questions about my quote. Logistical comments: Palmer does quotes over video chat, rather than giving you a quote sight-unseen (beware movers who quote without seeing your stuff).
Reply from the business

Thank you so much for the fantastic feedback! Friendly and efficient is what makes our relocation Teams the best! We will be sure to pass along your comments to Jeff, Keith, Darrell, and Tim and best wishes in your new place.

5-star Google reviewGloria D.6 years ago
Great service , moved Friday April 10. The moving team, Sherwood, Albert, John and Jason are excellent. They worked great together, were extremely organized, packed everything with care, in the new location moved furniture several times to get the final result I wanted, notified me of ETA at both places and were right on time, and overall went above and beyond the call of duty in all areas. I sincerely appreciate all they did and I'd like their company and the public to know.
Reply from the business

Thank you so much for your comments Gloria! I know it was a while ago, but I wanted you to know that your comments were heard and shared with the moving teams. On behalf of Palmer Moving and your moving crew, we're glad to have contributed to a smooth relocation. Best of luck in your new home!

5-star Google reviewKatie L.4 years ago
This is a different review but I felt called to share it. I ran into the crew and I believe the owner of Palmers in NC yesterday. They were returning from moving customers up north and stopped for a rest. We were out for a quick bite to eat. We sat near one another and as we were leaving and saying goodbye to the wait staff, the gentleman from Palmers heard us mention where we were from. This turned into the most beautiful and authentic connection between four people. I adored the interaction.
Reply from the business

Thank you so much Katie for this thoughtful message. We're proud to be upstanding moving company ambassadors wherever we travel! We hope our paths cross again - best wishes, Palmer Moving

4-star Google reviewJustin M.Edited a year ago
I contacted Palmer in April to advise I needed to be out of my residence before the end of June. They advised they had a week in May, but I needed to get my virtual survey done right away. I had to badger and follow up to get my survey results when I never heard anything after a full week (the only negative). However, the price was about the same as they roughly quoted before the survey, when I explained my items on the phone.
Reply from the business

Hi Justin, Thank you so much for that amazing message and feedback. We were very happy to help give you a great and hassle free moving experience. We also will pass these words onto your crew. Best wishes in your new home!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • smooth move10
  • efficient movers10
  • careful with items5
  • kind movers4
  • local move4
  • patient movers3
  • no damaged items3
  • efficient packing2
  • timely team2
  • cross country move2

What the company says about itself

Taken from Palmer Moving Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Describes itself as woman ownedsays on their website
    Show the text this came from

    “…service on every move. LEARN MORE WOMAN OWNED BUSINESS LEARN MORE SCHEDULE A VIRTUAL”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “1910 Palmer Moving Services has been family owned and operated since 1910. We believe our”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “Price Detroit’s Trusted Moving Company Since 1910 Palmer Moving Services has been family”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “Why move with palmer Experience – over 100 years of moving Detroit families and business”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…ractors and Vendors Our Customers Get A Free Quote GET A QUOTE PROUDLY SERVING: Northwest”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • linkedin.comsocial
  • facebook.comsocial
  • mapquest.comdirectory

Before you hire Palmer Moving Services

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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