Personal Movers Calgary
Moving and storage service in Calgary, Alberta
Google rating
4.6
Ratings counted
207
Are 1 or 2 star
8.7%Above typical
The rating breakdown
18 of the 207 ratings in Google’s published star breakdown for Personal Movers Calgary are one or two star.
Against other movers in Calgary
7.5 percentage points higher than the middle of the 21 movers in Calgary we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 180 | 87.0% | |
| 4 star | 7 | 3.4% | |
| 3 star | 2 | 1.0% | |
| 2 star | 2 | 1.0% | |
| 1 star | 16 | 7.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Personal Movers Calgary at 8.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Personal Movers Calgary, counted by matching the words they used.
- Damage to belongings12 · 67%
- Crew conduct3 · 17%
- Items missing or never delivered1 · 6%
- Claim or refund went nowhere1 · 6%
- Stopped responding1 · 6%
Counted across the 18 one and two star reviews we have read for Personal Movers Calgary. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst moving company I have ever used. I had multiple items damaged. I would NOT recommend these guys, especially if you’re a female moving on your own. Some damages included a broken glass light fixture, a ripped leather bar chair, broken glass on a buffet chest, torn upholstery on both pieces of my sectional sofa, a broken door jamb and 20+ wall dents. Overall such a devastating experience. I worked so hard for my belongings and take pride in my home and these guys couldn’t have cared less.
The first time we hired the Personal Movers, the quality and trust was there. However, the second time we hired the movers, the quality was sub standard as I have STOLEN items, broken pieces, and my bed was not installed properly. When addressing this to Alfred, there was no responsibility taken on his part and in the end, we did not feel we had his support with what had happened on this move. We will NOT be hiring them again as I have some valuable pieces that have either been STOLEN (approx.
I used their services to move furniture from Calgary to Red Deer. They damaged a beautiful entertainment centre beyond repair and would not reimburse for damages. Ask for a copy of their insurance policy and read the fine print. They will not process claims without first having you pay the invoice in full which means you then have no recourse. I would never use their services again. The move cost $913.50 but with damaged property it was $3,538.50. I am not a happy customer at all and would never recommend them.
One of the movers they sent worked so slowly. Then he left mid move because he was "tired". Leaving one guy working. By the time they sent another, my move was so far behind. Instead of about 8 hours, the move took 13 1/2 hours, and they made me pay for it!! Also had some damages that I sent pics, and it has been a week with absolutely no response. They were quick to take my money though!! Highly recommend DO NOT USE THIS COMPANY. ZERO STARS
I’m writing this as the movers are still in the process of doing the job. Never, ever use this company. I was quoted just over 1200 for an 8.5 hour move, with the understanding that our floors would be protected by runners, and we’d have two movers doing a professional job. What I’ve gotten is two movers who did not put any runners down and have scratched our floors, have taken almost 7 hours to just finish loading the truck from our apartment that was packed prior to them getting here (the only thing we asked…
Employees work hard but are under equipped. They showed up with the truck too small to move a house. Our bed mattress was damaged ripped through the side and no one gave us a heads up. The boxes were labelled to what room they needed to go into plus they were told we are each box goes and Half of the boxes ended up in the wrong rooms. Billing was not accurate. I would not recommend this company. In response to below comments First thank you for getting in touch with me to discuss the damage goods.
Personal movers sure and some of the guys are great but really should go and work for another moving company. The company owner Alfred is anything but professional when your valuable items get damaged and takes zero responsibility. Even accused us of damaging our own items and freshly painted walls ourselves! The movers that took apart our furniture were not the same ones who were sent the remaining days to reassemble and had no clue on how to do that.
charged five hours at $135 for 2 young adults and a truck for a condo to condo move. Both condos had elevators booked off for them and on the second floor, elevator wait time was negligble. second condo was 5 minutes away, took the driver 25 minutes - found out this was the third time he had to drive the truck downtown. Promised floor runners, on the first load they didnt bring floor runners up and i had to hold the door open for them for 40 ish minutes.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous106 · 64%
- Worked hard and fast80 · 48%
- Careful with belongings51 · 31%
- Turned up when they said41 · 25%
- Kept in touch9 · 5%
- Price matched the quote4 · 2%
Counted across the 166 four and five star reviews we have read for Personal Movers Calgary. A review can mention more than one thing.
In their own words
Personal Movers was my first experience with a moving company, and they were absolutely amazing! The movers arrived on time, and were very professional, and did not waste any time. They got to moving things right away, and despite my lack of preparedness (boxes not sealed, loose items here and there), they were polite, and accommodating, and made sure that I didn't miss or forget anything. They then unloaded all the items at the destination quickly, efficiently, and nothing was damaged at all.
Very responsive, professional an on time. Personal Movers was able to disassemble, move and reassemble commercial fitness equipment for us on short notice and for a great price.
Thank you, Jordan, for taking the time to leave a review for us! We appreciate your feedback and are happy to hear that you liked our moving service! We hope that you are enjoying your treadmill! Kind Regards, Personal Movers
Thank you so much Personal Movers for such a great experience with Ruben and Alex! It is so wonderful to meet such hardworking and honest people who took great care in making sure none of our walls or possessions were damaged in any way. Even though we had to make two trips for all our items, Ruben and Alex were efficient with time and we never felt taken advantage of time-wise.
From start to finish my movers were friendly, knowledgeable, and professional. I felt completely comfortable going off to do my own last-minute things in the house and leaving them to do their jobs. I booked a crew of three: Imran, Eric, and Mateus. They chatted with me to make the experience positive, but never once stopped working. It felt good knowing that they were working for every minute I was paying for. My things arrived intact and were unloaded with care.
Thank you, Natasha, for taking the time to leave your feedback/review for us. We appreciate your time and your business! We hope you enjoy your new home! Kind Regards, Personal Movers
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers20
- respectfulness14
- careful movers11
- efficient movers7
- prompt arrival5
- fast movers5
- booking process4
- timely completion3
- short notice availability2
- careful with walls2
What the company says about itself
Taken from Personal Movers Calgary’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
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“…our move. GET FREE QUOTE (587) 317-4113 BBB Accredited A+ rating 10 Years Expertise 200+ POSIT”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Expertise 200+ POSITIVE REVIEWS 100% Licensed & Insured benefits working with us”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Calgary, AB About Us Contact Us Get FREE Quote Menu Home Moving Services Local Movers”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“0+ POSITIVE REVIEWS 100% Licensed & Insured benefits working with us Top-Rated Movi”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- bbb.orgreviews