Peter Ferraro & Sons
Mover in Paterson, New Jersey
Its address is in Fair Lawn, New Jersey. It appears here because Google returns it for Paterson.
Google rating
4.5
Ratings counted
51
Are 1 or 2 star
11.8%Above typical
The rating breakdown
6 of the 51 ratings in Google’s published star breakdown for Peter Ferraro & Sons are one or two star.
Against other listings in Paterson
5.0 percentage points higher than the middle of the 15 listings in Paterson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 44 | 86.3% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 2.0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 11.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Peter Ferraro & Sons at 11.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Peter Ferraro & Sons, counted by matching the words they used.
- Late, delayed or a no-show1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for Peter Ferraro & Sons. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After this company was referred to me I called to schedule an estimate. I was told I would get a call back to set a time. I had to call back. When the scheduled day came, I called to confirm, no answer, I left a message. Had to call again at that time I was informed Peter was running late and would be there closer to 5pm. I called again and left another message. Peter never came and and I never received a phone call.
We hired Peter Ferraro & Sons Moving & Storage as they were very close to the house and seemed professional with all the materials needed to pack away the entire house. But.. It all started with an estimate that conveniently did NOT include all the fees. So instead of aprox $2K (in the original estimate) the bill came at around surprising $4K. As for the packing: I did notice a super excessive usage of the wrapping paper, but I could not even imagine the extend.
WORST experience I’ve had with movers in 20 YEARS!!! To put things into perspective, I’ve lived in 4 countries and 7 states and have dealt with over a dozen moving companies over the years. When it came to customer service, this company was …
Peter was Very Condescending during quote, when you chuckle and tell a potential client "is this your first moving quote" for asking a question about charges its not professional.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 71%
- Worked hard and fast7 · 41%
- Careful with belongings3 · 18%
- Turned up when they said2 · 12%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Peter Ferraro & Sons. A review can mention more than one thing.
In their own words
I can’t recommend Ferrero Moving Company enough! From start to finish, the entire move went flawlessly. The crew was professional, punctual, and incredibly careful with all of our belongings. They wrapped everything thoroughly to protect the furniture, and nothing was damaged or scratched in the process. It’s clear they take pride in their work, and it made a normally stressful day completely stress-free for us. If you’re looking for a reliable and efficient moving company, look no further than Ferrero!
Thank you so much Michael & Vanessa for trusting us with your local move. Our team is very dedicated and treats each move like family. We look forward to continue providing your family with excellent service local or long distance!
Peter and Jamie managed my mother's move to a new home and I highly recommend them! They are very responsive to communications via email and phone. They gave a reasonable, detailed and clear quote. They were very patient and understanding even when our family did not prepare well and pack well for the move. They saved us and finished it all for us! Every member of the crew was very professional, very efficient and kind. They did their jobs with smiles on their faces.
Thank you so much Franchette! We know moving isn't easy and we were glad to help relocate your mom. It was our pleasure to make sure she had everything she needed and more to be comfortable in her new home!
⭐⭐⭐⭐⭐ Peter Ferraro & Sons moved us four different times over the years, and every move was outstanding. They were professional, careful, honest, and treated our belongings as if they were their own. They earned our trust, and I never hesitated to recommend them. When it came time for our most recent move, we went to their Fair Lawn location only to find the building vacant with a For Sale sign in front. We were so disappointed. If anyone from Peter Ferraro & Sons sees this—or if anyone knows—where did you go?
Hiring Ferraro & Sons was one of the best decisions I made after buying a house. We had a very short move, just around a half a mile away, but Ferraro & sons and the team took no shortcuts. Everything was moved safely and efficiently, and the price was very fair. A fixed price for a move gave me peace of mind as well, not having to worry about being on the clock or rushing anything. I would highly recommend them to anyone looking for movers, you (and your back) won’t regret it!
Thank you so much for your kind words! It was a pleasure working with you and successfully relocating everything you needed with precision and care! We hope you are enjoying your new home!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff8
- estimate6
- responsiveness3
- safe moving2
- piano moving2
- punctual crew2
- careful with valuables2
- efficient moving2
- careful movers2
- strong workers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- facebook.comsocial