Piano Land Movers & Storage
Piano moving service in Staten Island, New York
Its address is in Brooklyn, New York. It appears here because Google returns it for Staten Island.
Google rating
4.6
Ratings counted
67
Are 1 or 2 star
9.0%Above typical
The rating breakdown
6 of the 67 ratings in Google’s published star breakdown for Piano Land Movers & Storage are one or two star.
Against other listings in Staten Island
6.8 percentage points higher than the middle of the 13 listings in Staten Island we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 59 | 88.1% | |
| 4 star | 1 | 1.5% | |
| 3 star | 1 | 1.5% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 9.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Piano Land Movers & Storage at 9.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Piano Land Movers & Storage, counted by matching the words they used.
- Crew conduct3 · 75%
- Price rose after the quote1 · 25%
Counted across the 4 one and two star reviews we have read for Piano Land Movers & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
staff in the office very rude and overcharging. after my request they don't even schedule move. very disappointed, won't call them anymore
Alex is horrible. He is a very rude man, and treats his customers poorly. He thinks he is doing you a favor instead of doing business with you. Avoid him at all costs
Unfortunately we’re not able to answer the request without some information. Since we have a very big demand we can’t possibly remember every clients information from days ago - and we told you so, and asked to follow up the email conversation we’ve had.
Thank god I didn’t contract this “company” Very unprofessional from even the way they talk to clients! Very rude! 👎🏻 I don’t know why they have 4.7 rate!
Sebastian, We’re sorry you had a terrible experience somewhere! However, we don’t see any record of any conversation with you in Pianoland. And you’ve mentioned yourself you didn’t contract us, so perhaps you spoke to someone else and don’t yet know about our professionalism. Best wishes!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous19 · 35%
- Worked hard and fast12 · 22%
- Turned up when they said8 · 15%
- Careful with belongings7 · 13%
- Kept in touch6 · 11%
- Price matched the quote2 · 4%
Counted across the 54 four and five star reviews we have read for Piano Land Movers & Storage. A review can mention more than one thing.
In their own words
The BEST piano movers in NYC!!!! They are 100% reliable, professional, punctual, and worth every penny! I booked them at the very last minute (2 days before) and am blown away by the amazing service. I got an upright piano from Connecticut but needed it to be moved to my home before noon on a specific date. They drove there and brought it to me in one piece. It was in perfect condition. They took their time and made sure that the piano was brought in safely. They wrapped the piano up so that it is protected.
Thank u for review Charisse ! Its pleasure working with customers like u Will be happy assisting u in the future
Alex was super responsive. We received our quote and made the arrangements via email so everything was clear. He was able to get the COI for both buildings to us in an efficient and timely manner. The guys that came to pickup and deliver the piano were experienced. They are big guys, but very very professional AND polite.
Thank u for warm words and choosing pianoland!
I found this great piano in an apartment New York. It was abandoned by the owner. I needed to move it and I needed a NYC piano moving company to do it. I called Pianoland and they gave me a fair price to move it. I gave them the job and they from the third floor in the Bowery to my place in Brooklyn. The piece arrived in perfect condition.
Thank u for warm words! It’s a pleasure working with customers like u! If u need any help with your piano in the future-we r always ready
Contacted them for a move from Brooklyn to Port Chester via phone. My sister had emailed them initially but didn't get a reply after a few days so she asked me to call on her behalf. Spoke to a man who gave me a quote after I gave him information about the piano, pickup and drop off location. After he gave me the quote I told him I'd call him back to finalize. Called back and he told me to just email him. We exchanged emails and set the date. The move was seamless.
Thank u for warm words and choosing Pianoland!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano tuning4
- fair pricing4
- professional staff3
- punctuality3
- scheduling3
- kind staff2
- easy communication2
- email communication2
- responsiveness2
- politeness2
What the company says about itself
Taken from Piano Land Movers & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…facilities are climate-controlled and guaranteed to keep your piano stored at the approp”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“As a company, Piano Land is completely licensed and hugely insured. Therefore, in the v”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…contact us at pianony@gmail.com Get a Free Quote Get a Free, No-obligation Quote REQUEST”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…in New York City. Piano Storage With over 30 years in the business of moving, tuning, and”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“Land is completely licensed and hugely insured. Therefore, in the very rare event that”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory