PODS Moving & Storage

I learned a valuable lesson with making the choice to use Pod’s for my relocation across country. I chose pods for the ease and storage continuation of the move: cost being a factor. The customer service reps at pod’s were all fantastic; trust me I called them numerous times. The process can seem a little daunting but if you follow the timeline you’ll be just fine.

I hope this review comes off as scathing as I hope it should. The sheer incompetency of your company is appalling. You do not understand your own quotations or orders. You arrive at the wrong addresses for pickups. Your quotations vary based on who completes the order. You market that services can be completed online, but the reality is that zero services can actually be performed in this way. Not orders, not pickups, nothing. Your charges are also unclear.

Middletown PA PODS service center was supposed to pick up my container on 7/22/23 & failed to do so. Of course, I wake up the next day to a service charge for renting for an additional month. I called into PODS the morning of 7/23/23 and they said they'd have pickup by 7/24/23 & I'd get a refund (for their mistake). By the rating I'm giving, you know this was not completed. After calling 7/25/23, PODS moved the date to that coming Thursday. No one ever came by or called.

. First of all they delivered my pod I called them gave them explicit directions even painted on the ground where it was to go which g the door was Too Faced and they still got it wrong being handicapped I could not get close enough to get to my rent to get into my house. When they came back to turn around they charge me again for to have it moved. They tore up my grass and my driveway so bad they said they would give me $100 which came out to $50 then by the time they charge me for the move I got nothing.

Initial delivery of empty PODs went very smoothly, which instilled confidence for myself and my family. However, it was all downhill from there. Customer service was terrible, both my realtor and I were lied to several times about when my POD would be picked up after closing on the home. Every driver interaction from pick-up to, what would have been delivery, of full POD at new home was an absolute headache to put it as nicely as possible.

Incompetence from start to finish! October 22 — Initial Delivery: I scheduled my PODS delivery for this date. The delivery driver arrived with a broken piece of equipment and a flat tire on his delivery unit. He couldn’t place the POD where I requested, almost tipped it over, and damaged the POD in the process. He also tore up my yard (which I didn’t even care about), but the POD was left rocking and unsafe.

My container was not taken to my home, because driver could not get it into my alley, in the city, so he put them in a private parking lot, that we were not authorized to use, as we had to vacate our business we closed down. So not only was I losing my business but I could've lost all the contents too! It was just all around a very bad experience and I would NEVER recommend anybody who lives in the city, where buildings are tighter, to use them.

PODS is a joke. Set a delivery date to new address a month ago and the day it was supposed to be delivered they randomly and without notice changed the delivery date to a week later. This is unacceptable!!! Had to wait over an hour to get customer service agent and then she hung up on me and didn't call back (even though they have my cell number). She told me that the delivery location (Middletown PA, I believe) was overbooked and only had one driver. Guess what PODS - THIS IS YOUR PROBLEM, NOT MINE!!!!