PODS Moving & Storage

PODS is holding half my house hostage — DO NOT USE. ​I scheduled 2 PODs containing all my belongings for delivery to my new home. Only ONE arrived. The online tracker falsely marked the second container as "delivered." ​When I called, customer service repeatedly gave me false promises and contradictory information. Over 24 hours, my delivery date went from "the next stop," to 3 days out, to 10 days out. I was clearly bumped for other customers, despite having hired movers waiting at my new home.

We just bought a home in which the current sellers have two large pods in the driveway. Pods has cancelled the pickup twice and now can’t pickup the containers for another week therefore we can’t have our own containers delivered since there is no where to put them. We will have owned our house for over a week before the prior owners containers have been picked up and Pods isn’t doing anything about it.

Delivery driver ripped up my yard. Didn’t tell me or apologize. They rescheduled me multiple times without telling me and do not communicate well. Use packrat over pods Edit: just got rescheduled again with 0 notice. This has been a nightmare

Absolutely the worst moving and storage experience I have ever had. My POD was scheduled for delivery on Saturday. The Friday before, I never received a delivery window, so I called to check on the status. After sitting on hold for nearly two hours on Saturday, I suddenly received an email stating that “per your request,” my delivery had been rescheduled to Wednesday. I never requested any change. I continued calling and spending hours on hold with little to no help.

Whatever you do, do NOT book your move with PODS!!! We were referred by our friends as we are moving from Pennsylvania to Tennessee. Our pod was scheduled for drop off in PA on June 16. The day before scheduled drop off, we were told our pod was rescheduled for the 18, a date that we would not be available to load our things. After being rescheduled for the 23, I sat and waited for my pod to come between the drop off hours of 7:30-10AM. 2 hours after the window closed and still no pod.

Using this service is the biggest scam I’ve ever seen. We are about to list a house and get pictures of the property. I asked for the pod to be picked up in the next week, and apparently the first available pick up is “26 days” from now. That is insane. The customer service rep said it’s out of the companies control. Last I checked, the customer did not overbook pods, pick-ups, and warehouse space. Congrats, you guys made a ton of money and pissed off every customer in middle Tennessee.

I booked a POD several weeks in advance for my move. The night before delivery, PODS sent an email rescheduling it a week later—without asking or warning us. This completely derailed our entire move. When you're relocating, timing is everything. We canceled our order and are using a different company. If you're overbooked, tell customers upfront so we can choose a different company. Setting proper expectations is basic customer service. I won't use PODS again.

I would never use POD services again or recommend them. They are very disorganized. She communicate with people in the Philippines who have to communicate with people in the USA. They will promise you to deliver your PODS and change your date without communicating with the customer. If they are short on drivers your delivery your delivery may be cancelled and you’ll end of paying for additional rental. There’s so much more. Just don’t use them.