PODS Moving & Storage

TL;DR - If you live in the city of Minneapolis and want to put your pod on the street, please reconsider or at least do some serious research about permitting requirements as the company policy does not match city requirements and communication is frustrating bordering on impossible. If I could give this company zero stars, I would. Pods took what is an already stressful and expensive process and made it into a nightmare.

All I can do is advise people to read facebook and other reviews from moving websites. I sure whish I had. Dealing with Pods has been a nightmare. Speaking with different agents who never give you a straight answer, mysterious charges that show up on your credit card that no one can account for and only give you vague answers about, canceled orders out of nowhere.

Truly the worst service I have ever received. They couldn't deliver my POD for 3 weeks after I moved into my home. I had called with a week and a half notice and i still couldn't get it until 2-3weeks after we moved in. I had to go to the location and unload it myself. after that they kept billing me for 3 months. they even charged me a delivery fee to my house when i had already called and canceled the delivery and told them it was empty.

Our experience with PODS has been nothing short of horrific. We arranged for the delivery of a container in our driveway to ship our belongings from Minnesota to Vermont. Instead, the container was dropped off on a street within 30' of an intersection (illegal) on a snow route (illegal) without a permit (illegal) or permission from us (against the contract).

Terrible service. We were told how much head-time we needed to give them for pickup and then when we notified them they told us the earliest they could pick up was 3 weeks later, well after when we needed the Pod at our new place. We rented a U-Haul and got the job done in a couple days at a cheaper price. Even though we never used the Pod, the day they gave us to pick up was pushed back an entire month.

My POD was stored for 7 months. The whole delivery process was a debacle! It started with no call from the driver for delivery, to placing the DAMAGED POD in the middle of my driveway deeming my garage unusable for an entire month, to being unable to open the POD door due to the damage and having to reschedule movers 3 times; the list goes on. Over a month later the POD was finally picked up although I am still waiting on resolution.

I am trying to find out a SIMPLE question in order to obtain a permit from the City for delivery. I've spoken to 4 different reps, stopped at storage facility twice to find no one there and still no answer to a specific question. How much does a PODS delivery truck with PODZILLA and full 16 foot container weigh? IN MN, weight restriction on residental roads will be placed very soon. The STATE RESTRICTION is 5 tons per axle. Can someone from PODS PLEASE answer my question. Thank you in advance.

I am going out of my way to make this experience work and it’s still some cloudiness in this process. I am quite frankly concerned. Rather than have my POD delivered, I am having movers go to the PODS facility to load the container. Sounds easy enough right? Wrong! Apparently your POD container number is assigned SAME DAY. I have spoken to 4 different reps and it was finally disclosed to me that this is what THEY do. I booked this 2 months in advance and I scheduled movers!