PODS Moving & Storage
Moving and storage service in Carteret, New Jersey
Its address is in Avenel, New Jersey. It appears here because Google returns it for Carteret.
Google rating
4.1
Ratings counted
306
Are 1 or 2 star
21.6%Well above typical
The rating breakdown
66 of the 306 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Against other movers in Carteret
9.8 percentage points higher than the middle of the 3 movers in Carteret we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 211 | 69.0% | |
| 4 star | 25 | 8.2% | |
| 3 star | 4 | 1.3% | |
| 2 star | 14 | 4.6% | |
| 1 star | 52 | 17.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 21.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings9 · 17%
- Price rose after the quote5 · 10%
- Late, delayed or a no-show5 · 10%
- Claim or refund went nowhere1 · 2%
- Crew conduct1 · 2%
- Stopped responding1 · 2%
Counted across the 52 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is the worst moving company I have ever dealt with. From the very first day I got a quote from them, they lied to me. They told me my container would be delivered on Wednesday the 17th between 2:30 PM and 5:30 PM. It was just call after call. Then they changed the time to between 7:30 PM and 10:30 PM. Finally, my daughter called to see what was going on, and after being on the phone for over an hour, she was told it was impossible for it to arrive on the agreed-upon date.
We appreciate your feedback and want to better understand your experience. It’s important to us to address your concerns regarding delivery and service. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
Im so incredibly disappointed with my experience with pods everything fine until delivery. My pod delivery was today, but the driver never showed up. They then left a note on regarding the order stating that a car was blocking my driveway and this is why the delivery did not happen. HOWEVER, I reviewed my cameras (front and backyard) and there was no pods truck present during the window that the delivery was suppose to take place. The driver never came to my home and yet lied and said they did!!!
Hailey, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Honestly the worst experience I’ve ever had with any company. Sales reps tricked me over the phone into a contract that wasn’t made clear, had to wait an extra week than what I asked for my pod return. Was charged DOUBLE what I was told in the final payment and when I tried to talk to customer service they fluffed up what they were doing as “possible misunderstanding”.
We regret to hear of this experience you've had with us, Damion. We want check in with our team and get an update on their review of your account. Can you please email [email removed] with your customer ID?
Through this pandemic, it became hard to keep my unit, I had it for over 7 years. Well this supervisor gets on, her only purpose and reason to speak to me was to degrad me, and make all the problems with trying to pay the balance off and leave in good standing with the items in my unit. She was argumentative, disrespectful, condescending, rude, and obnoxious.
Thank you for bringing this to our attention, Thomas. We're disappointed and would like to learn more as we expect our associates to deliver nothing but exceptional customer care. Please send us an email at [email removed] with your customer ID so we can connect.
Horrible service. They took my money, sent me the wrong POD and I haven't been able to reach the avenel nj site. I have called 2 and they keep telling me that someone will contact me. It's been a week with no call and I'm out over $400. I was suppose to receive a 7x12 pod and received a 7x7. I sent it was immediately and yet no refund yet.
We're here to help, Miguel. We encourage you to email [email removed] with your customer ID so we can review your account and help connect you with the right team. We look forward to hearing from you!
Whatever you do, stay away from PODS, it’s a fraud. I was told it would take a container 8 calendar days (not working days, I clarified) to arrive to my destination. I finished packing my container on May 3, so I was expecting it to be at destination on May 11. However, it turns out they need an explicit confirmation for the container to start moving (after it was picked up). I found it out on May 6. Then, they add 4 days (no one told me about it before). And only then the promised 8 days start.
We appreciate you reaching out, Anton, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
Absolutely the worst service! I will never ever use pods in NJ again. This particular warehouse is the absolute worst. Schedule pickups and not only do they not show but they make sure to schedule you out so you have to pay for an additional month. Customer service can't get in touch with anyone in the warehouse and just keep saying they will create another ticket. Supervisors cannot get in touch with this warehouse either. They have tried calling and emailing to no avail.
We appreciate your feedback and take your concerns seriously. We would like to understand more about your experience to address the issues you faced. Please send us an email at [email removed] with your customer ID and additional details. Thank you for helping us improve our service.
USE ANOTHER COMPANY They charged me for an extra month storage that I didn't use, so I called and explained and the lady I talked to she said she will create a ticket and it needs to get approved!! I told her it is straight forward that dates don't lie she wasn't convinced so I asked for a manager and after 30 mins a manager didn't want to talk to me. so I hang up a few days later I got the credit so I though the issue is resolved!!
We appreciate your feedback, Ramy. We aim to resolve issues effectively, and it seems we missed the mark in your case. We want to understand your experience better. Please send us an email at [email removed] with your customer ID and additional details.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous31 · 24%
- Worked hard and fast18 · 14%
- Turned up when they said13 · 10%
- Kept in touch11 · 9%
- Careful with belongings7 · 6%
- Price matched the quote3 · 2%
Counted across the 127 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
I recently used PODS for a long-distance move from California to New Jersey, and the experience exceeded my expectations in every way. From the very beginning, the booking process was smooth, flexible, and stress-free. The customer service team was incredibly helpful—taking the time to ask all the right questions to ensure I was assigned the right container for my needs. What really stood out was their responsiveness and adaptability.
Thanks for the nice review! We're grateful to have been able to serve you, David!
The POD was on time, clean, had the ability to be locked and nothing was damaged. Highly recommend this for long moves and/or storage needs.
We appreciate you taking the time to spread the word about your awesome experience, Carole. We have your back when you need us again!
Pleasant experience with PODS! Easy communication, convenient drop off and pickup, experienced and courteous operator, and reasonable price. Thank you!
Hi, Ken! Thanks for the awesome review! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
The PODS moving and storage is a great concept if you are moving out but not moving in right away. I didn't want to have my "stuff" go from my old home to a truck to a warehouse to a truck to my new home. Having said that if I had used a conventional mover my move would have been completed in one day, instead my move out was a week of hell. The PODS calculator told me I was not even going to fill one 16ft POD, I needed two.
Feedback such as yours is so important, Joanne, and we thank you for taking the time to provide it. We'll forward your thoughts to the right group as we continue to evaluate changes to meet our customers' needs.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- driveway placement15
- containers12
- courteous staff9
- ease of use9
- promptness4
- condition of items3
- affordability2
- friendly support2
- pod placement2
- furniture storage2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial