PODS Moving & Storage

When it's good it's great. When not, utter failure. In my relocation from Portland to New York, my pick up experience is everything you could ask for. Got an ample amount of contact on steps, delivery times, and retrieval. Unfortunately that's the end of positive parts of the review. I originally had a quote for my container to be moved to New York, however when I arrive I come to find out there was no mention of transport in the quote.

They broke the leg in a family dining table also cracked the screen on our tv that was wrapped in blankets and placed between mattresses. Refused to honor any claim for responsibility. I do not recommend this company. They must have dropped the pod to do this much damage

The initial sheduler barely spoke English, was very hard to understand, misunderstood nearly everything I said. They took down my phone number wrong so that the delivery person couldn't call me. Instead of double checking anything, they just dropped the POD around a block away instead of where I would have guided them to put it directly in front of my building. This made the movers take around 4 hours extra which charged me hundreds of dollars more.

Normally, PODS employees are very polite toward their work and toward people. This time, however, the forklift operator was very rude and disrespectful. Whatever the reason, yelling at someone definitely doesn’t solve the problem; on the contrary, it only makes it worse. It would be much better if your company employed people who are dedicated to their work and value customer service.

PODS refused to deliver to my final destination and I had to rent my own truck, drive it to a closest PODS facility 2.5 hours away. Then empty our stuff into the truck and drive the final leg myself and then unload when I got there. PODS must have known that this final address wasn't in their service area and still let me book with them and took my money. Make sure to clarify with them before signing that contract. This was such a frustrating experience.

It was alright. The workers aren't always there for some reason and we could only be there until 3pm. Which was a little inconvenient since we also had certain hours that we could go and get all the stuff out. Plus their fees can be pretty steep. A considerable amount more than the other leading storage places. We're actually helping a friend who moved to Florida about 6 months ago. And they were trying to charge her over $10,000 to $15,000 to either keep it in storage here or ship it to her new place.

Although the initial contact of scheduling PODS was great. Turns out they wrote down my information wrong. I never received a confirmation email. It took three phone calls and 1 chat session for the company to correct the issue and give me access to my "online account". As a result of not having access to this account, the company called me after picking up my full/packed container to complete my agreement.

The initial set up of a quote and planned relocation of the pod was fine. My issue was that you pay a lot of money to use pods for a scheduled move and planning the dates for arrival. We moved across the country and we had a air tag in the pod to track the progress. We noticed the pod did not leave on the date that it was suppose to leave. We called a representative and the first one simple hung up on us.