PODS Moving & Storage

My container was sent to a facility too far away from my new home in Palmetto GA even though I gave them my address during initial intake. I had to pay an extra fee of $190 to have it moved from that facility to another facility and then it will eventually be delivered to my home. I had no choice but to pay because PODS had my container 33 miles away and I needed to get it to my home.

I live in a twin in Bethlehem. My neighbor used PODS to move out about 2 weeks ago. Unknow to me, the PODS driver was using part of my driveway to maneuver the POD out since its a tight alleyway. He almost hit my girlfriends car. She asked him if she should move it and he didnt respond to her. She recorded him incase he hit her car (which he didnt) but she did notice when she left that there was an approx 3'x1' area of the driveway dug up which was never there before.

Update: This company is STILL trying to charge me money due to an "error" they won't explain... They won't let me delete my credit card from their system. AVOID AT ALL COSTS! Worst experience of my life. If you are considering using PODS, don't, honestly save yourself the trouble and hire movers or use another company. In terms of where your stuff is and delivery, you can trust PODS as far as you can throw a POD. I took the day off of work, scheduled movers, took my kids to school early all for nothing.

UPDATE 5/26/26: The most unprofessional customer unfriendly company out there. Here we are more than 6 months after I finished with this company and I am still being billed $10 a month for insurance on a POD unit I don’t have. I call they refund and say they fixed it and the next month start all over again I have sent emails and get zero responses. This is straight up billing fraud, and they don’t care. My last email from them stated my delivery will be delayed until paid.

The review is both for PODS as well as this local location that is supposed to be responsible for picking up our empty pod unit. Not only did the representative schedule for pickup in the year 2027 instead of 2024, when I called to have them correct it an two pods representatives put me on hold multiple times over hours trying to get a hold of someone in your facility there was no answer or email response during business hours. Is this an accepted way for you to do business?

Use literally anyone else. Once they have the pods in their possession, they will treat your stuff like a hostage bargaining chip. Customer service is terrible, their online system is terrible. Even if they have a driver available, the driver doesn't have the power to pick up your pod. If they're not told, they can't do it. Then once it actually gets dropped off and you unload your things, they will send you confirmations that the pod has been picked up when it's still sitting in your driveway.

I would give them a 0 or negative if I could. Using PODs has been the WORST experience I have ever had with a company. The POD storage facilty flooded and therefore my POD got inches of water in it. They were aware, but never told us. It sat for almost a month to grow mold until we happened to access it, only to find the water, damage and mold. We were then given NO guidance, NO help and NO communication.

I had no problems with the initial drop off, pick up and delivery but I’ve had the pod on my property for over a month now with very poor communication from Pods customer service. Initially scheduled for my container to picked up two days before I would be charged for another month but the night before Pods rescheduled the pickup date for several days after that.