PODS Moving & Storage

Nightmare experience from day one. Constant ‘errors’ in their system forced reps to enter my delivery dates manually, via internal email and phone. All of these attempts failed to go through causing delays in initial drop off of my first container. My second container order seemed to work on at first, but all of a sudden my pick up date disappeared and then showed all the information from my first order. I’ve spent at least 4-5 hours on chat and phone just to get to the mess I am currently in.

It great for moving from place to place but storage use it very difficulty to assess with hours of availability. Plus some of my stuff was damaged during moving my unit to assess it. They denied my claim said the unit wasn't damaged so my stuff shouldn't be damaged. 😵‍💫 …

They could not place the pod where it needed to go. They proceeded to leave it at the end of our driveway. This limited the room people had to be able to come up the the house. I have had to make several trips to the post office to pick up packages they could not deliver because of where they left the pod; was partway in the road which is around a bend posing a collision hazard with vehicles taking this road. I called and was told they would send a more experienced driver to place it where it needed to go.

PODS is a perfect example of a great idea and poor implementation. How hard can it be to rent two containers and not have issues? Apparently, very hard. The automatic billing system is quick to overcharge. Was charged twice for the first container delivery. Then, got charged montly rent for the second container twice. Spend half an hour arguing with the incompetent customer service explaining why 3 is not equal to 2 (had three charges for two containers).

I would give 0 stars if I could! I am very very disappointed with PODS Moving and Storage. On July 27 I spoke with a rep who told me my new address in Baltimore was outside of their delivery area. Baltimore, really?!? We spent an hour on the phone for her to add the delivery address in their system and schedule the delivery. I never received a confirmation. I spoke to another rep who said at first that she didn't see anything scheduled.

Initially the pod was supposed to be delivered on August 27 and picked up on August 30. When I went online to confirm everything I was told that I needed to call customer service. When I called customer service, I was informed that the POD would be picked up on August 28 giving me less than 24 hours to pack the pod. I worked through the night to pack the pod and they picked it up on the morning of August 28 to be shipped out on the 31st.

Be very careful when using this service. The employees use very vague language when answering questions and it makes it sound like they're answering a question when they really aren't. I was storing a pod on my property until I could move and when I was ready I contacted PODS to schedule. Initially I was told that it would be about 60 dollars to physically have the POD moved from the current location to my new home as long as it was within a certain number of miles it would be considered local.

Difficult PODS. Ranch to deal with. The driver had to come back 2 times to deliver to our old house and PODS was pretty not nice about the fact that their driver delivered to the wrong house the first time. Then turned the POD the wrong way the second time , put the POD half on the curb and half in the street. PODS was patronizing to my wife when she called about fixing this. Then on the day of moving the pod the driver talded to my wife as he was picking up the pod at the old house.