PODS Moving & Storage

PODS Claim process is a joke. PODS driver damaged my driveway with the PODS truck. PODS won't process a simple claim under $500. If PODS damages your property just expect you will get the run around and rude claim reps that won't help. They don't answer when you call or return phone messages or emails. My favorite comment from the claims rep (Ashely Miller) was "I represent the office of the executives here at PODS and speak on their behalf.

HELLO DOES ANYONE WORK AT THE SYRACUSE LOCATION??? PLEASE ANSWER YOU PHONE. Our pods delivery was cancelled from ice 3 days ago. Now we can’t get in touch with ANYONE AT THIS LOCATION to get our pods accessed to clear out (THANKS NOW WE HAVE TO RENT A UHAUL AND LOAD IT OURSELVES THEN DRIVE TO OUR NEW HOUSE AND UNLOAD IT AGAIN BECAUSE APPARENTLY YOU CANT DO YOUR JOB. DONT WORRY ME WITH A SPINAL SURGERY AND MY 70 YEAR OLD PARENTS WILL DO IT ALONE).

Move almost turned into a disaster since PODS has restrictions on where they operate and offer services but was able to make it work out in the end. Finally got my pod and when I opened it up it was infested with spiders. It took me a while to try and brush out the spiders, but could only do so much. Finally loaded my stuff and everything was going ok.

I used PODS for a long-distance move and, while the moving/storage service itself was generally acceptable, my experience with the post-delivery property damage claim process has been extremely disappointing. (The Leetsdale PA office was the local facility that handled the PA portions of my PODS move.) During delivery and pickup, damage occurred to my property, including lawn and driveway/asphalt edge damage.

I ordered pods for my move, they told me I could pack a four bedroom house after I got the pods told me oh it’s only for four bedrooms. After that they picked up the pot didn’t even use it because it was too small it was returned, they took $250 from me then they turned around and took $84 from me then $64 from me, then he went back into my account and stole $54 again today is Sunday, May 1 and they stole $192 We rented A U-Haul Which is due back on today my account is minus -$65 I have no money to pay for my…

Note: this is the 1st review I have ever written for any company for any reason, so consider that before reading! Not at all a good experience, I would exhaust all other options before using PODS for your move. I ordered a single POD to move from one city to another 2 hours away. When I spoke to the customer service agent that took my order initially, she was told that my number one deciding criteria was flexibility in delivery date.

Better have your dates and times figured out well in advance because there's no opportunity for last minute changes with PODS. We were moving into our home June 29th so we scheduled for our POD to be dropped off that day. The night before I was emailed that the delivery window was 7-10am. Our closing was scheduled for 10am so I tried to call someone at PODS to change the time but could not get through.

PODS provided misleading information about our container delivery and later denied that those communications ever occurred. After pickup, they changed their story, claimed no delivery timeframe was promised, and stated that no additional phone calls existed—despite key details being communicated verbally. Important warning: If you call PODS, record your own calls. They will deny or “lose” call records and rewrite the narrative to protect themselves.