PODS Moving & Storage
Moving and storage service in Goodlettsville, Tennessee
Google rating
4.5
Ratings counted
533
Are 1 or 2 star
10.3%Above typical
The rating breakdown
55 of the 533 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 445 | 83.5% | |
| 4 star | 21 | 3.9% | |
| 3 star | 12 | 2.3% | |
| 2 star | 16 | 3.0% | |
| 1 star | 39 | 7.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 10.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Price rose after the quote2 · 17%
- Crew conduct2 · 17%
- Damage to belongings1 · 8%
- Items missing or never delivered1 · 8%
- Late, delayed or a no-show1 · 8%
Counted across the 12 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not use this company, especially not this location. The driver assigned to pick up our container not only failed to pick it up (citing that the ground was "saturated" despite having had no rain for weeks), he opened the gate to our yard and left it open upon leaving, allowing our dogs to escape and requiring many, many hours of searching in panic to recover them, where they were eventually found running in traffic on a very busy street.
We appreciate your feedback and take your concerns seriously. Your experience is important to us, and we would like to understand it better. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter appropriately.
I am in the middle of my move using pods. They said it was easier and less stressful to use them. They have charged my card numerous times going way over the quote they gave me, over drafting my bank account and double charging me. I lived on a dirt road where the driveways are not paved and the are uneven. The person that set up the quote said there would not be an additional charge for that due to circumstances. I was charged for it, along with double charge of somethings. They refuse to adjust these charges.
We appreciate your feedback and take your concerns seriously. To better understand your experience with the charges and any issues related to your move, please send us an email at [email removed] with your customer ID and additional details. We want to assist you further.
Moved our original drop off date delaying our packing, Then went to schedule pickup date, and they had none available in the same month. Sold our home and had to work out a deal with new owners to leave our pods in the driveway while they attempt to move in(embarrassing headache) Then coordinate for them to have their vehicles out of the way for pickup when it isn't even our home anymore. Customer service is clearly outsourced to another country, and is little to no help.
We appreciate your feedback and want to understand your experience better. It’s important to us that customers receive the service they expect. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
Scheduled my POD on July 17th to be delivered on August 1st. 7 pm on August 1st and the POD never showed up even though i had my 3 hour delivery time via email. I called and they gave me a new delivery date that was after my move. Canceled my order and hopefully they follow through with my refund. Be careful when expecting a POD delivery on a tight move timetable. This really messed up my move.
Thank you for your feedback, Nate. We understand how crucial timely delivery is during a move. Your experience is concerning, and we would like to investigate this further. Please send us an email at [email removed] with your customer ID and additional details.
Driver made large, deep tire tracks in my lawn to the right of the driveway. He tried to drop off a new pod before removing the existing full pod and went 3-4 feet into my lawn. When removing the full pod he made deep tire tracks to the left of the driveway and damaged a bush. FYI I would have given zero stars if I could have!
We appreciate your feedback, Richard. Understanding the specifics of your experience is important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly and improve our service.
I will never use pods again. I had to shut down and open a new bank card because they tried to double charge me. Plus they have hidden fees. Almost all the pods representatives on the phone are foreign and speak bad English. Good luck getting them to understand and help you.
We appreciate your feedback, James. It’s important for us to understand your experience better, especially regarding the billing and communication issues you faced. Please send us an email at [email removed] with your customer ID and additional details, so we can address your concerns more…
The PODS company is extremely poor at customer service, which is in the Philippines. For that reason, I have been unsuccessful in retrieving my PODS storage container, and my belongings, from the Goodlettsville, TN location. The corporate …
Thank you for sharing your experience. We aim to provide better service, and your feedback is important. We would like to understand your situation in more detail. Please send us an email at [email removed] with your customer ID and additional details.
They will run MULTIPLE UNAUTHORIZED CHARGES! I recently rented 2 storage pods for $412.00 each. I renewed 1 POD for an additional month and was told it would be $185 for the renewal. I now have SEVEN charges on my credit card equaling over …
Thank you for sharing your experience, Rachel. We take billing concerns seriously and want to understand more about the issues you've encountered. Please send us an email at [email removed] with your customer ID and additional details, so we can investigate this further and address your concerns.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said6 · 43%
- Professional and courteous6 · 43%
- Worked hard and fast2 · 14%
- Price matched the quote1 · 7%
Counted across the 14 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Adam was very kind and efficient. He brought my POD on time. The process was quick and everything went smoothly. I appreciate his professionalism as well. I definitely recommend PODS for moving short distances or across country! Thanks again ADAM!!
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Tammy! We can't wait to serve you again in the future!
This PODS experience was seamless! Delivered on time and picked up on time. No surprises in the cost. We finished our basement and stored our belongings on site. It was the perfect solution.
Thanks for the nice review! We're grateful to have been able to serve you, Ron!
I’m so grateful for good customer service. Actually, I was so stressed out before I called Pods, and the last thing I needed was attitude and added confusion. I’m moving due to a divorce and I’ve heard good things about PODS and felt that It would be simpler to use them than to make two trips back-and-forth, even though they are kind of pricey. But I did get a military discount which I believe is 10% so that’s a plus.
Thank you, D. L. “Redneck Kimchi” Newsome, for your wonderful review! We're thrilled to hear that our team, especially Adam, made your experience smooth and enjoyable despite the challenges. Your feedback on our customer service and cleanliness means a lot to us at PODS Moving and Storage.
Very good experience with the service provided by PODS. The delivery driver of one of the PODS, Chris Alexander, was super awesome! He went through extra trouble to make sure our POD was placed exactly where we wanted it. He gets 5 stars. Now the negative of PODS, their automated system which makes you confirm your appointment sucks!
Thanks for the nice review! We're grateful to have been able to serve you, Ray!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff33
- driveway placement24
- pickup17
- easy process16
- container placement13
- pod placement13
- respectful driver7
- door opening assistance4
- seamless move2
- loading instructions2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- birdeye.comreviews
- yelp.comreviews