PODS Moving & Storage
Moving and storage service in Grandview, Missouri
Google rating
3.3
Ratings counted
412
Are 1 or 2 star
38.8%Well above typical
The rating breakdown
160 of the 412 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 196 | 47.6% | |
| 4 star | 24 | 5.8% | |
| 3 star | 32 | 7.8% | |
| 2 star | 29 | 7.0% | |
| 1 star | 131 | 31.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 38.8%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 20%
- Late, delayed or a no-show1 · 7%
Counted across the 15 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience ever. Apparently they move the Pods around and while doing that, dropped ours, damaged a bunch of our stuff and we still haven't received any reimbursement for our damaged items, all this happened on February 14. But you better believe they still charged us every month. I will NEVER use them again. And when we were going through our stuff, the guy in the office was completely nonchalant about damaging it. My husband walked in and said "Man!
We appreciate your feedback, Nichole. It’s concerning to hear about your experience, and we want to investigate further. Please send us an email at [email removed] with your customer ID and additional details so we can better understand and address your concerns.
The warehouse manager is a jerk. Specially this one person. Total disappointment compared to the company at large. He will personally screw up your pod deliveries and has personally delayed my pod. I can't get it delivered to my house after salesman said no problem.
We appreciate your feedback, Jon. It’s important for us to understand your experience fully. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns and improve our service.
They still delivered and charged me $2200 even though I successfully changed the date of delivery through their online system and confirmed the changes in advance. They have since tried delivering the 16’ pod twice before my scheduled delivery date. Thankfully, I was home to catch it. Clearly their systems are flawed. Had they not charge me and tried delivering on the wrong dates, the convenience of managing my move online and the ability to make changes up to 4 days prior would have been a great moving service.
Thank you for your feedback, Cambria. We strive for a seamless experience and want to understand your concerns better. Your insights are valuable for our improvement. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
Overpriced. Terrible customer experience. They charged me $75 for a monthly rental charge when I couldn’t get anyone on customer service to give me a call back. Tried to get this thing out of my driveway for weeks yet they still charged me the $75. I had a great experience the first time I used pods but this one has been horrific. Try Rat Packs or another competitor. Do you think I will get a response after posting this review…highly unlikely!
We appreciate your feedback and want to understand your experience better. Your concerns about pricing and customer service are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter directly.
The pod has provided a dry safe spot for our move but the customer service is very poor. We tried scheduling the pod to be moved 12 days early but they could not accommodate. I is over two weeks before they can move our pod 1 mile down the road when we have to get our house ready for listing and need photos taken while the pod is in the driveway. Very disappointing we are paying this much money with zero regard for the customer.
Thank you for your feedback, Dane. We appreciate your insights and want to understand your experience better. Your concerns about scheduling and customer service are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
Used Pods twice. The first time was just ok but this last time was awful. Opened up the Pod after it was delivered and it looked like the pods was literally dropped on its side. We had everything strapped down and secure. It was a complete mess. The steel frame of our Sleeper sofa was ruined on one side. Do not recommend unless you want all of your belongings to be broken.
We can understand how you're feeling and would like to research this further, Loretta. Can you please email [email removed] with your customer ID?
NEGATIVE STARS!!! I might as well have just thrown ally belongings into dumpster! Dumpster delivered was FILTHY, DEAD MICE, MOUSE POOP, DEAD INSECTS EVERYWHERE. They damaged cement driveway and adjoining grass. Took min of 4wks to pickup which I had to continue paying until picked up!!
We appreciate your feedback, Kimberly. It’s important for us to understand your experience fully. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns and work towards a resolution.
Sounds like a good idea, but just go rent a u-haul. Customer service is non-existent. You have to wait on hold for hours just to have basic issues addressed. They even cancelled my pick-up due to their own issue, and now we're still waiting to get this addressed.
We appreciate your feedback, Rick. It’s important for us to understand your experience and address your concerns. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further. Thank you for bringing this to our attention.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said3 · 43%
- Professional and courteous2 · 29%
- Price matched the quote1 · 14%
- Worked hard and fast1 · 14%
- Kept in touch1 · 14%
Counted across the 7 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Great experience with PODS! On time and efficient. They made it easy. Only suggestion is confusing texts after confirmation. I called to make sure I had completed all paperwork. Was referred by a friend who praised PODS. I will also refer people to them.
Thank you, Amy! We're thrilled to hear you had a great experience with PODS Moving and Storage. We appreciate your feedback on the communication and will work to improve it. It's wonderful to know you'll be referring us to others—thank you for your support!
This process could not have been better! Very good communication, we knew a window ahead of time and they called to give us a heads up when they were close. They dropped off the pod and picked it up with no problems at all.
We appreciate you taking the time to share this review with us, Lindsay! We have your back when you need us again!
My daughter's experience was great! Mr. Cody did an awesome job removing the POD from my property. He was very professional and polite. Thank you for meeting our needs!
Your positive review means a lot to us, Deborah! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
This was a great move from Kansas to Nevada. Pods arrived on time and picked up when said. Price was as quoted. It was a great move.
Thanks for the recognition, Ann!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost11
- convenience8
- ease of use7
- pod setup4
- container pickup4
- initial drop off3
- maneuvering2
- placement2
- easy to pack2
- affordability2
- refund2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- yelp.comreviews
- facebook.comsocial