PODS Moving & Storage
Moving and storage service in Grove City, Ohio
Google rating
4.5
Ratings counted
785
Are 1 or 2 star
12.6%Above typical
The rating breakdown
99 of the 785 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 648 | 82.5% | |
| 4 star | 27 | 3.4% | |
| 3 star | 11 | 1.4% | |
| 2 star | 15 | 1.9% | |
| 1 star | 84 | 10.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 12.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings5 · 10%
- Crew conduct2 · 4%
- Price rose after the quote1 · 2%
- Items missing or never delivered1 · 2%
- Belongings withheld over payment1 · 2%
- Stopped responding1 · 2%
Counted across the 48 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Extra pick up fee was not clearly stated at time of booking, nor was it in any email I received after booking. Was sent 20% off coupon AFTER I had already booked that was for “new customers only” and company wouldn’t honor the coupon since I had already booked it. Customer service was terrible, had to call 4 times and only one person was understanding and apologized for the awful service (shout out to Denise, she was awesome!).
Hi, Casey! With us, you don't have to worry about hidden fees as all pricing is outlined in your order confirmation, which is available in your online account. If you'd like, you can give us a call at ([phone removed] and we can help walk you through it.
Set up on line was easy however Alex, the delivery man was extremely rude and unprofessional. Called me a racial name and lied to me about how he could place the unit (wanted to place it facing the woods making it impossible to load things instead of facing the driveway for easy access). He said he could do it that way but that it would cost me extra. I asked how much extra but he couldn’t tell me. I asked to speak to his supervisor but he said he “didn’t have time for all this that he had a busy day”.
Jodi, we value your feedback and take these matters seriously. We want to understand your experience better and address your concerns. Please send us an email at [email removed] with your customer ID and additional details so we can assist you promptly. Thank you for bringing this to our attention.
I hired PODS to move me across the country. The representative and several different representatives of this company provided me with fraudulent claims that they would be able to delivery to the storage unit. I spoke with the storage unit and they stated that they have has PODS delivered to their location and there was plenty of space for them to delivery the POD. I called the day before to confirm everything and they stated that it would be delivered to the storage unit.
We appreciate you reaching out, Tyler, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
The door got stuck on delivery. I called and I was told someone will come open it for me. It's been 2 weeks and no one showed up or called for a resolution. ADDING AFTER RESPONSE FROM PODS: This is not a new thing. I have read so many reviews about similar issues that never got resolved until after 1 month and charging the customer another month rent as a result of still having the container. You guys should fix your after services!
Stanley, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Awful experience. My pod was 100% filled with mold top to bottom and they refused a refund and stopped responding to any messages. They also damaged a humane society and never fixed it. What terrible company.
We appreciate your feedback, Ryder. Your experience is important to us, and we would like to understand more about the issues you faced. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
PODS fundamentally failed me and my family. I ordered 3 PODS containers 3 months prior to a cross-country move. I was informed 1.5 weeks prior to my move that I would not be receiving 2 or my 3 containers. This was all coordinated around a new job position and the selling of my existing home. I was lied too by corporate employees saying this could be resolved up to 3 days prior to my move.
We appreciate you reaching out, William, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
Worst customer service experience of my life. Had numerous issues with promised delivery dates that were then changed. I planned my job start date and road trip around these dates. This turned in to nearly 30 hours spent on the phone with them. Each day, calling the 1-800 number and then having to explain the entire story from start to finish each time. Was told a customer service advocate would contact me (never did). Was assured someone would contact me for a settlement dispute (never did).
Jenna, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
My experience with PODS started out great - friendly customer service to make my reservation 3 months in advance. And delivery and pick up was on time and without hiccups which is crazy considering we moved from San Francisco which is a mess of a city when it comes to permits and things like this. Fast forward two weeks when our POD was meant to be delivered to our home and a day before our scheduled delivery were told that they couldn't deliver to our home and that we would need to self-upack at a facility 30…
We'd like to connect with you to learn more and address your concerns right away, Victoria. Can you please email [email removed] with your customer ID?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous176 · 39%
- Worked hard and fast61 · 14%
- Turned up when they said49 · 11%
- Kept in touch31 · 7%
- Careful with belongings11 · 2%
- Price matched the quote2 · <1%
Counted across the 446 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Terry delivered or picked up 2 of our 3 Pods. He is polite, punctual, efficient, and is great at communicating with his customers. Very much appreciated him and the Pods team.
Hi. there! Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us—and we agree, Terry is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
We have used PODS twice for cross country moves. We have tried a moving company in the past but were burned by the lack of transparency when logistics were handled by multiple brokers and our stuff didn’t arrive when quoted. The entire experience with PODS for our most recent move and our move nearly 5 years ago was as quoted, as discussed, and delivered on time with no surprise costs.
Thanks for the recognition, Justin!
I would highly recommend this company for your next move! Dorian, a PODS representative, was top notch! He was very detailed with the logistics of the move, and was very professional and courteous. He actually cares about the service that PODS provides. The driver(s) were careful with the drop off and pick up. All employees were great but Dorian really is what made our decision to go with PODS over any other moving company.Thank you, you all definitely saved us from a lot of stress!
We're ecstatic hearing we hit it out of the park for you! Thank you for your fantastic review! We can’t wait to share it with the rest of our team!
My delivery driver, Steve is awesome. Very nice and friendly. I have used PODS several times over the years and Steve has been my driver a few times. He goes above and beyond for me always placing my POD exactly where I need it. The other driver that I have gotten has been Thomas. He has also been very accommodating and helpful and makes sure that I am satisfied with where the POD is placed so that it makes the task of loading or unloading easier on me and my wife.
Kudos to Steve and Thomas! And thank you, Tom, for taking a moment to recognize them. We’re lucky to have such great team members!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- answering questions36
- container placement32
- easy process16
- easy to work with14
- drop off10
- informative staff8
- courteous driver5
- moving cross country4
- early pickup3
- clean container2
- quick setup2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- angi.comreviews
- yelp.comreviews