PODS Moving & Storage

I had a very disappointing experience with PODS in Everett. I scheduled a move and was under the impression that the container would remain accessible in the parking lot until I confirmed it was ready to be taken. No one told me otherwise. When I went into the facility to talk about it, the associate I spoke with was condescending and rude. He said, “that’s what you get for assuming,” and basically accused me of lying about what I’d been told. He didn't seem willing to want to even provide a solution.

Tried to delay my move by a week, rescheduled pickup twice too late in the day for me to do anything about it. Was on the phone with support for over 2 hours with no satisfactory result. I was literally able to hire a truck and 3 people to unload the POD and move me in 24 hours. PODS then didn't want to give me a refund for the delivery. Every interaction with this company has been awful. Avoid using them at all costs. UPDATE: after sending all the info to the social media team. They didn't bother to reply.

If I could do a zero I would. After being charged numerous amounts and waiting for the pod to be picked up Tuesday.... so Thursday I spent 2 hours on phone going through hoops to figure out why it hasn’t been picked up (18 foot pod in my driveway..) they had no answer but reschedule for Friday. Well now it’s Friday and hasn’t been picked up, after another hour and phone calls. Manager hasn’t called me back, I’d asked for 2 call backs now.

Be aware the price they give you up front will not be the price you pay and it is not for your lack of trying to schedule! My wife and I booked a pod... it was easy to book. The pod was delivered and we started loading! Great! We were only moving 20 miles away, how hard could this be?! We measured all of the clearances and thought there would be no problem! After the pod got picked up from the house we were moving from, the problems began.

Beware! 1. Keep your eyes on your invoices. If you book with a promo code, your initial invoice will have a discount. If you try to change anything during the move (they claim they are so flexible) like postpone the container pickup date, your invoice will be rewritten and discount will be lost. If you don't get a refund before the final container pickup, you've lost this money. So stay alert, check all the invoices and address all the issues ASAP.

the Pod delivered to me had major issues after the first rain in January 2024, it had a major leaking problem in it while i started storing my belongings inside of the storage Pod they first gave me… i sent at least 12 emails to customer services and i just got 2 responses that didn’t address my issues in the leaking storage pod they gave me from the beginning. it took 2 months to actually to be able to speak to a living person.

Using PODS has been a very negative experience. The largest problem was when I scheduled the delivery- I said ‘No matter what, it has to be there BY JUNE 3 at the latest’, so we scheduled the delivery, the pickup, and transport time all around that. And guess what? It was late. The Everett location only does pickups/deliveries on Tuesdays and Thursdays, which is fine- but the PODS people apparently didn't know that when scheduling.

Aside from the people who delivered the POD to our home in Hawaii (they were wonderful), our experience has been terrible. When we inquired about using PODS to move to the mainland, we were told we could reschedule our drop-off date at no extra charge as long as it was 2 weeks in advance, to accommodate our departure date from the islands. When we rescheduled our drop-off date, giving them a month in advance, they tried to increase the price by $500 and wouldn't explain why.