PODS Moving & Storage
Moving and storage service in Laplace, Louisiana
Its address is in New Orleans, Louisiana. It appears here because Google returns it for Laplace.
Google rating
4.3
Ratings counted
272
Are 1 or 2 star
16.9%Well above typical
The rating breakdown
46 of the 272 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 207 | 76.1% | |
| 4 star | 14 | 5.1% | |
| 3 star | 5 | 1.8% | |
| 2 star | 10 | 3.7% | |
| 1 star | 36 | 13.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 16.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings9 · 26%
- Crew conduct4 · 12%
- Price rose after the quote3 · 9%
- Late, delayed or a no-show1 · 3%
- Stopped responding1 · 3%
Counted across the 34 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Order #5714398 – Billing Errors & Immediate Resolution Requested On January 27, 2026, I contacted PODS to reserve one 16-ft container and used promo code EPIC for 25% off. My schedule was as follows: Drop-off: January 30, 2026 (Las Vegas) Pickup: February 2, 2026 Transit to Louisiana initiated February 3, 2026 Delivery in New Orleans: February 13, 2026 Final pickup: February 26, 2026 I was initially quoted four separate charges totaling $4,026.59, broken down as: $3,229.49 – Transportation Mileage Fee (Jan 28)…
We appreciate your feedback, Nicolia. Your experience with billing is important to us, and we want to address your concerns thoroughly. Please send us an email at [email removed] with your customer ID and additional details so we can resolve this matter promptly.
Do not waste your money on this service. This is the most unprofessional and unorganized business I have ever attempted to work with. They missed the scheduled drop off date, the scheduled move date, and as I'm writing this, they are 2 days late in picking the containers up. No updates are given and good luck trying to get an associate on the phone or through their chat service. The commercials make this process seem so easy and stress free, but the service they provide makes it anything but.
We can understand how you're feeling and would like to research this further, Darren. Can you please email [email removed] with your customer ID?
I have been trying to schedule a pick up since April 29th but it just goes on and on...never allowing the confirmation to come through. No answer when you call. Now today, the day after my desired pick up date they charge my acct for another month. Funny how that works...isn't it? So now I'm stuck with a POD I do not need sitting in my driveway for another month. What a racket. Seems all these storage companies are the same. I had hope because my last experience with PODS was flawless. Not. Any. More.
We appreciate your feedback, Bonnie. It's concerning to hear about your experience with scheduling and communication. We want to resolve this matter promptly. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
My overall experience with PODS sucked. I'm giving 2 stars because the delivery drivers were nice and transparent. My initial PODS order was canceled due to the company charging me the day before they were supposed to. I had already paid over 4k on Tuesday to them and has to pay more on what was supposed to be Friday the day of delivery. Well, I got paid on Friday so the funds would have been there. They charged me on Thursday and the funds weren't available. I reached out and was told that it was ok.
Shay, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Have had nothing but problems with this company. Had scheduled for a delivery that was out of state, and after four days traveling told two HOURS before arriving at new house they tried to schedule it again for a week later. After getting it cleared up that it was delivered two days after agreed, pick up was then put back an additional week. We had two pods ordered, and the plan was to have one empty and the second arrive. Both pods arrived within one day of each other.
Edit: From two stars to one. A Matthew Vandenburgh emailed me from PODS to try to rectify the situation. On August 3 he said someone would reach out. Nobody reached out besides collections, wasting more of my time. Today they hung up because swearing about being defrauded is against policy (but defrauding customers is apparently a-okay). They even offered a "settlement" of only defrauding me half the amount. So generous. PODS epitomizes the rot of corporatized customer service.
We appreciate you reaching out, Jeremiah, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
The drivers and the container were fine. Customer service was awful. To start, I was not quoted accurately for what I needed to move cross-country, I was very specific about having a two bedroom apartment with a lot of furniture and I also inquired about possibly fitting in additional items for my storage unit. The rep on the phone assured me that my apartment would fit and I probably could fit some more items in and she recommended getting one large unit. The unit was not enough for my apartment.
Hi, Lacey! We recommend container sizes based on the average needs of our customers. Each customer has a different amount of belongings in different sizes, so we can’t guarantee a specific container size or amount will work for absolutely everyone.
If you want to spend all day on a phone talking to 20 different customer reps in different parts of the world with NO PULL on fixing anything then get PODS. PODS warehouses have no direct phone number so I had to drive 2 hours to get to one of my PODS because the Website is always down and no one over the phone can get the system to work. they always say NO ONE IS PICKING UP...... The site is always down. When I was ready for the PODs to be delivered the site is down tells you to call rep.
We appreciate you reaching out, Noor, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous50 · 34%
- Turned up when they said20 · 14%
- Worked hard and fast15 · 10%
- Kept in touch12 · 8%
- Careful with belongings7 · 5%
Counted across the 146 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
When the initial POD arrived, I realized it was too small to fit all my items, even though I had explained my needs during the arrangement process with customer service. However, the situation was quickly resolved thanks to the outstanding efforts of the truck driver, Roy. Roy immediately contacted their manager, Ken Pullum, to address the issue. Ken identified it as a communication problem with customer service and took action to fix it right away.
We appreciate you taking the time to share this review with us, Flame! We have your back when you need us again!
So as I have said before watching podzilla carefully lift and move a loaded pod onto the truck is awesome. My driver this time was Twyamon Scott. He greeted me with the nicest smile and heartfelt hello. Moving is stressful and to have someone share a smile helps to keep your stress down, and you feel more comfortable entrusting your belongings to someone you just met. At my new home, Twyamon made sure my pod was clear of the sidewalk and that the pod was level before he left.
We appreciate you taking the time to share this review with us, Charla! We have your back when you need us again!
I am going through a somewhat complicated move with two long distance stops. Thinking I could save money, I called several other container/moving companies which sent me through the ringer with high pressure sales calls - one taking over an hour to give me a quote. I finally called PODS and was delighted to get the least expensive quote from Felicia within ten minutes.
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Amy!
I am updating my original review from 1 star to 5 stars. At first, I had a tough time finding a local contact when scheduling my move to my first home, and I was upset that the earliest available date was 2 weeks after I needed it. After leaving my review I was asked to reach out by email and I could not have made a better choice. The customer service team listened to my situation and my needs and did their best to put me in touch with the local franchise.
Always happy to help, Zach! Thank you again for choosing PODS!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- ease of use7
- pod placement6
- courteous staff4
- smooth experience4
- economical3
- exact placement2
- easy to load2
- easy move2
- power lines2
- packing tips2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- facebook.comsocial