PODS Moving & Storage

TLDR: Turns out you get what you pay for – buyer beware. Damage to my furniture AND my property; no resolution. EDIT: in response to the reply...I have no idea who UNIRISC(sp) is. I was referred to Gallagher Bassett. Seems like a waste of my time to spend another six months trying to work with your insurance company only to be rejected and/or ghosted again. I decided to try using PODS for a recent move. The prospect of having a few days to pack up the storage unit on both ends of the move was the biggest draw.

I did a cross-country move from Chicago to Austin. Two PODS representatives confirmed and promised delivery dates to me. Once my items were picked up and I was paid in full, I immediately got a notification that my delivery date was delayed. Very strategic and unprofessional of a company that I originally thought was reputable. They also used language in their delivery delay emails that made it seem like I was the one who requested the change.

PODS has had horrible quality in customer service. After waiting for 30min to speak with a customer it seems the agents do not know how their system works. The delivery of the Empty pod was successfully completed. Our issues is the current hostage situation we are going through with locating and getting our items returned. We were informed by customer agents that both of our pods would be delivered on the same day. Only to find out that one was delivered, and the other....?

Beware! I did online quote and even called to confirm placement of POD container. It was confirmed that I wouldn't have a problem with placement of the container in front of my complex (city street) and gave address to the move, also city street. After a successful drop off, I had the container loaded and picked up. When I schedule my POD container to be dropped off at my new address I was told NO.

I am currently in the middle of a move. I reserved 3 PODS to be delivered on Monday 6/20/22. I was told 2 would deliver in my driveway and the 3rd could go on the street. PODS checked and confirmed twice that the POD was legal to be parked on the street. The first POD delivered but the driver told me they would not put it on the street. It was illegal and they have had them towed. I called the Police department and they confirmed.

*edited one month after the below review* After a one month of having to consistently follow up with Pods' customer service to receive support, I had to remove yet another star from my review and experience. I never received an apology from Pods for this poor experience and the issues their mistake caused and had to follow up with their customer service representative weekly to even know it was still on their radar to handle...after all of that, all I received was a reimbursement for the truck that I only had to…

Drop-off and initial storage were smooth, but that's where the good part ends. Scheduling a visit was a complete mess. The website was useless with every date greyed out, and I spent 55 minutes on hold only for the call to be dropped. I even drove to the storage location myself, only to find out it wasn't actually a PODS facility.

If I could give zero stars I would. We had the worst experience trying to rent a container from PODS. My husband and I live on a corner lot and have a very small drive way, thus, we needed to put the POD in the street. Well, the village that we live in does not issue permits for short-term (1-2 days) storage of PODS on the street. We got the approval from one of our village representatives that we were permitted to store the POD on the street for 2 days.