PODS Moving & Storage
Moving and storage service in Nokesville, Virginia
Its address is in Bristow, Virginia. It appears here because Google returns it for Nokesville.
Google rating
4.3
Ratings counted
624
Are 1 or 2 star
15.1%Well above typical
The rating breakdown
94 of the 624 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 475 | 76.1% | |
| 4 star | 34 | 5.4% | |
| 3 star | 21 | 3.4% | |
| 2 star | 16 | 2.6% | |
| 1 star | 78 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 15.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings11 · 15%
- Late, delayed or a no-show10 · 14%
- Items missing or never delivered8 · 11%
- Price rose after the quote4 · 6%
- Crew conduct4 · 6%
- Belongings withheld over payment1 · 1%
- Stopped responding1 · 1%
Counted across the 72 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Extremely disappointed with my experience with PODS. My container was supposed to be delivered Thursday. It never arrived. After that failure, I was given a small credit and explicitly guaranteed delivery by 9:00 AM the next morning. That delivery also never happened. By the afternoon, there apparently wasn’t even a real delivery plan in place.
Thank you for sharing your experience, Mike. We understand how frustrating this situation must be and would like to gather more details to address your concerns. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
Only use pods. If you are on a budget the customer service is horrible. The drivers are phenomenal. I’ll start off by saying that pod charges you a significant amount of money to ensure your items for only $10,000 whereas renters insurance will cover way more fraction of the cost monthly. When I figured this out I called pods to see if I could get that removed when I called.
Hi, Candice! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at ([phone removed].
We coordinated 3 POD container deliveries in April 2021. Only one POD container arrived on its scheduled date. The others did not arrive on their promised days and we made multiple calls to customer service and were told drivers were running late due to staffing shortages. Finally, at the end of the first day, we were promised a first POD container delivery Tuesday morning. We had scheduled movers Tuesday based on POD Moving & Storage schedules.
Hi, Diane. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email [email removed] with your customer ID?
I would strongly caution anyone against using PODS. Our experience has been unbelievably frustrating and has shown a complete lack of communication, accountability, reliability, and responsiveness. We had a pickup scheduled, and no one ever showed up. There was no call, no email, no text, no update to the pickup window, and no explanation. We planned our entire move around this date, and PODS simply failed to appear.
We appreciate your feedback, Eileen. Your experience is concerning, and we want to understand more about the issues you faced. Effective communication is vital, and we regret that we did not meet your expectations.
The pod delivery driver refused to deliver the pod in the space we had reserved even though it was sufficiently big and tall. He left within 10 minutes without helping to trouble shoot, and from then on it was chaos. It took us 5 days to finally get our pod, but each day we were promised it would arrive that day. We spent 5 days on the phone with customer service, given promises that they did not keep.
We can understand how you're feeling and would like to research this further, Marie-Claire. Can you please email [email removed] with your customer ID?
I would not recommend this location for storage or moving needs. My husband and I are renovating our home, so we reserved a POD to be dropped off, filled and picked up 2 days later for storage. The experience was horrible. When the driver arrived to drop off the POD, they called me to confirm location, I provided information and showed them where to place it.
Tannia, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
PODS delivered the POD (the delivery went well) , but when I tried to schedule pick up , the earliest spot was 20 days away knowing that I had to hit the road in a couple of days, and my house lease was expiring , and my landlord have now a 16ft container in his driveway that the PODS company refuses to come and pick up. PODS never gave me the possibility to schedule in advance the pick-up until the POD delivered.
Thank you for sharing your concerns, Youssef. We value your feedback and want to better understand your experience with scheduling and pickup. Your situation is important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address this properly.
POD WAS HORRIBLE ON DELIVERY AND PICKUP… They kept delaying my delivery time window every time I would check and WITHOUT contacting or notifying me they delivered my POD 5 hours later than advised… I had to constantly check and call them up for a status. I was then given a confirmed guarantee time it would be there…. at which point I advised the movers to be there for that time and the POD came an hour later… I had to pay 3 movers for an hours time to sit around because of POD…. THEN ….
We appreciate your feedback, Bernie. It's concerning to hear about your experience regarding delivery and pickup delays. We strive for clear communication and timely service. To better understand your situation, please send us an email at [email removed] with your customer ID and additional…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous144 · 40%
- Turned up when they said48 · 13%
- Worked hard and fast43 · 12%
- Kept in touch34 · 9%
- Price matched the quote9 · 2%
- Careful with belongings8 · 2%
Counted across the 362 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Pods has been outstanding thus far. I seldom write reviews but I feel compelled to say how happy I am. The service and professionalism I've received from everyone at Pods has been excellent. Everyone is clear, communicative, punctual, and proactive. I was dreading my move from DC to Chattanooga logistically, but Pods has made this process very, very easy. The driver who picked up my Pod this morning, Jeff Taylor, is outstanding. Jeff is courteous and a real pro.
We recognize you have many choices when it comes to moving and storing your belongings, Ben, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!
Jon T. may be the best customer service professional I have ever encountered across the entire customer care industry. I watched him from start to finish as he loaded the PODs in the driveway, and he was meticulous in making sure the grass in the yard remained intact. He was extremely careful when loading the PODs onto the truck to ensure nothing inside shifted. He even double-checked to make sure I had locked the PODs properly—and thank goodness he did, because I hadn’t secured one of them correctly.
Thanks for the nice review! We're grateful to have been able to serve you, Thuy!
I have used PODS twice for storage and the container looked the same when it was packed and years after it was delivered. The employees at PODS locations (TX & VA) have always been kind, professional, helpful, and ready to assist. The containers are kept in a control environment and the items you stored will look the same when it is delivered. Highly recommend, good PODS, good price and great service!
Hi, there! Thank YOU for choosing PODS and sharing this wonderful review with us. We count ourselves lucky for customers like you!
After years we used moving trucks, this time for the first time we chose to try PODS. I gotta tell ya.. I don't know why we didn't try this earlier. From start to first this process was a breeze. thank to Miguel for dropping off the POD, making sure we know how this works, and finally picking up the POD without any issues at all. Plus+ we rescheduled for an earlier pick up date, cause we packed so quickly, and BOOM! no problems. This experience has truly sold us on going with PODS from now on.
We appreciate you taking the time to share this review with us, Jonathan! We have your back when you need us again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- driveway space26
- container placement23
- drop off10
- cross country move7
- courteous driver5
- pickup scheduling3
- container quality2
- long distance move2
- easy to schedule2
- clean pods2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…in perfectly when on-site and offers 24/7 access to extra inventory, furniture or”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.