PODS Moving & Storage

This is less about their service and more about the company. I was traveling through Knoxville and a truck carrying a PODS container was a few car lengths ahead of me and to the left. About 1/3 of the PODS sign on the back of the container broke off and hit my truck, causing minor damage. I sent PODS photos of the truck carrying a POD, with most of the sign missing, pieces of the sign I picked out of the body seems on my vehicle, and the damage the sign caused.

The delivery drivers were great however the customer service and everything in between were a huge waste of money. I was overcharged about 500$ and upon inspecting my belongings found eveidence of mice inside the pod. My apt has a supervisor for the delivery drivers here in Knoxville where we moved from Louisiana. The customer service team was extremely rude to my wife and I and even after talking to the supervisor here even he could not get anything done.

Tried to arrange access to pod several times to unload on site due to them being shorthanded at the heart of their busy season. Couldn't deliver unit to our new apartment within 2 weeks so we had to unload on site. Monday no pod, Wednesday no pod... Where is it? Not on site why not? We don't know where it is? What do you mean you dont know where my belongings are! Thursday they promised it would be in site by 8am so I'm there at 730 to catch any employee that might not be on the road already...

We have had a horrible moving experience with PODS since the beginning. First of all, we had to go to the pods facility to load it ourselves because of where we live. That’s fine that’s not their fault, but they told us we would have unlimited access during business hours. Then we find out we can only access the pod until 3pm to get it loaded up. Okay we load it by 3pm one day. The real problem is since it got to Knoxville on 10/31.

Our POD was delivered and placed in our driveway. We have ONE day to load it (flew in from Kansas to load it)... opened the POD and it's FULL of water!!! No answer at the service center... had to hire people to come help try to get the water out of it! Now our choices are: 1. load the POD and get all of our things wet (mattresses, etc), or rent a Uhaul! Oh wait, guess what! It's a holiday weekend and the ONLY Uhaul available is a small one!

So disappointed with the decision to use PODS! Please be aware that they can change dates on you without your consent and you just have to take what they say. Two months ago, we set up a delivery date of October 23rd to have our POD delivered. The website allowed for us to choose that date. Well, today I received a call that they cannot deliver on that date and it will be delivered on a later date.

They dropped the pod in front of the garage with the Pod door facing away from the garage door, which was not what I specified in my order. I called customer service to have someone come out and flip the pod which they did but then charged me $79 for an emergency same day fee even though I scheduled the delivery date a week in advance, they also randomly charged me $144 on top of the $59 delivery fee so I paid about $279 for the pod and the initial delivery plus another $282 for moving the pod to a new location?

THE ABSOLUTE WORST CUSTOMER SERVICE I've experienced. NOT a reputable company. They are UNABLE to deliver on the service you purchase. We scheduled in JUNE of this year, months in advance. We called to confirm delivery for 9/11 on 9/10. Delivery for the following morning was confirmed by customer service rep. 2 hours after speaking to rep and confirming delivery for the following morning, we receive an email saying the order is cancelled. NO CONTACT with us. Cancelled due a billing error ON THEIR SIDE.