PODS Moving & Storage
Moving and storage service in Plainview, New York
Its address is in Melville, New York. It appears here because Google returns it for Plainview.
Google rating
4.7
Ratings counted
619
Are 1 or 2 star
6.6%Above typical
The rating breakdown
41 of the 619 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 541 | 87.4% | |
| 4 star | 29 | 4.7% | |
| 3 star | 8 | 1.3% | |
| 2 star | 6 | 1.0% | |
| 1 star | 35 | 5.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 6.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Items missing or never delivered2 · 20%
- Late, delayed or a no-show2 · 20%
- Damage to belongings1 · 10%
Counted across the 10 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is months overdue but - In case anyone ever wants to use PODS for storage, do not do it. We scheduled a POD to be delivered on a Saturday in March. They basically strung us along all day, moving our delivery window later and later into the day. I called twice and they kept saying there were delays and they’d be coming. Last promise was for 7:30pm, and I even got a notification we were the next stop at 7:38pm. Tell me why at 7:45 I get a call from PODS customer service asking to reschedule the delivery.
We appreciate your feedback, Gaelle. Your experience is important to us, and we would like to understand more about the issues you faced. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
Trying to get a live customer service person is next to impossible once you sign the contract. PODS ruined my bushes and grass on pick up of our second container and the first was a nightmare in itself. The door jammed and after trying to …
Anthony, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Because their website was down I had to book my order over the phone. Then the day my POD was supposed to start being in transit, my order was canceled TWICE, for reasons they could not explain, which were possibly linked to the way the phone representative input my move in the system. In attempting to resolve this I received inconsistent resolutions and information and ultimately had my pod arrive several days later than scheduled, leading me to have cost associated with canceling and rebooking movers multiple…
Jacklyn, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Very disappointed with the lack of care and effort of PODS. This facility has now delayed our drop off date twice and now our belongings in said POD will not arrive until a week after we move into our new home. Customer service has been unable to reach this shipping facility in this matter and yet “guarantees” there will be no further issues. Just like many others I’m sure, we scheduled our entire move around these dates, including hiring movers to help assist with unloading the POD once in our new home.
We’re disappointed to see this, Erin. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
Completely disappointed with how pods handled the cost dispute. I was told clearly that I would get half of the monthly rental cost if I return the container within 10 days. I returned the container within the timeframe and the company came up with other excuses to make it impossible to get the refund. More importantly they sent me over to their dispute settlement team, who reviewed the case and told me I was not entitled to the refund……
Cong, we strive to do better than this. Please email [email removed] with your customer ID and additional details so we can learn more about your experience and best assist.
As far as the POD unit and The guy that delivered and picked it up...That experience was awesome... Now as far as the billing department, they deserve the one star...I was charged the wrong amount and called customer service about three times to straighten out the error and was quoted three different amounts, and I am still trying to get it all corrected...Never again would I use this company...never...still waiting for my refund...
We appreciate your feedback and want to resolve the billing issues you've encountered. Your experience is important to us, and we aim to clarify the situation. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
A truly awful company with non-existent customer service. The drivers and office personnel are incompetent. They don't follow thru with agreed upon dates and times for container delivery and pick-up. My advice is stay away from this business. Zero stars would be more appropriate.
We appreciate your feedback and want to understand more about your experience. Your concerns regarding service and communication are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address your situation effectively.
You are completely opaque. There is NO transparency whatsoever. In fact, in response to your disingenuous reply to my review I am lowering your rating to 1 star. Your suggestion that you should need to "walk me through" the order …
Hi, Kenneth! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit https://ms.spr.ly/6267tD0bD and log in to your account.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 48%
- Turned up when they said4 · 17%
- Careful with belongings2 · 9%
- Worked hard and fast2 · 9%
- Kept in touch1 · 4%
Counted across the 23 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
I had an outstanding experience with my PODS driver Ka Lee. He arrived exactly on time, was courteous, professional, and incredibly efficient from start to finish. …
Thank you, Yvonne! We’re thrilled to hear about your outstanding experience with Ka Lee. Our team strives for professionalism and efficiency, and it’s great to know he made your move seamless. Your kind words mean a lot to us at PODS Moving and Storage!
Great service and communication.KA Lee picked up the POD and he's got great skills to maneuver the truck and podzilla. Much better than the packing rats who never showed up and kept you waiting for hours on the phone. Should've gone with the PODS from the get go. It would have saved me so much time and agony.
Your positive review means a lot to us, Ling! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
KA Lee came and dropped off our POD this morning. He called before he was scheduled to arrive and was very adept and careful with placing the good for us. He answered all the questions we had and was very polite and friendly. Thanks!
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Thomas!
After the company canceled my initial appointment and rescheduled me without my input, the POD was finally delivered today! Mr. KA LEE was on time today and very pleasant. With such expertise, he positioned my POD on my front lawn - just were I needed it. Thank you Mr. Lee.
Thanks for the nice review! We're grateful to have been able to serve you, Louvinia!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- driveway navigation46
- courteous staff31
- easy process24
- courteous driver22
- pod placement15
- skilled driver10
- container placement7
- tight spot maneuvering4
- careful placement4
- clean unit2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“S Corporate Relocation Services Get a Free Quote PODS Skip to Content (866) 440-2621 M”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews