PODS Moving & Storage
Moving and storage service in Richmond Heights, Missouri
Its address is in St. Louis, Missouri. It appears here because Google returns it for Richmond Heights.
Google rating
4.5
Ratings counted
285
Are 1 or 2 star
10.2%Above typical
The rating breakdown
29 of the 285 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 241 | 84.6% | |
| 4 star | 11 | 3.9% | |
| 3 star | 4 | 1.4% | |
| 2 star | 1 | 0.4% | |
| 1 star | 28 | 9.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 10.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 20%
- Late, delayed or a no-show2 · 20%
- Items missing or never delivered1 · 10%
- Claim or refund went nowhere1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They broke my table and dont want to pay for it! thats what you hire a professional for to make sure your belongings are safe. they stole money from me in the form of an extra payment. and said they would give it back but haven't. Many …
Shonte, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
This is the worst customer experience I have ever had in my lifetime. I STRONGLY recommend never using this company. Not only did the driver not pick up our pod on the day of delivery despite adequate space based on the dimensions provided by the company, but more than 48 hours later they have delayed the pickup multiple times. I have been on the phone with the national customer service MULTIPLE times about this. They have not been able to even contact the local office on their end!!! Both shocking and HORRIBLE.
We appreciate your feedback and take your concerns seriously. We aim to provide a better experience, and it’s clear we didn’t meet expectations this time. Please send us an email at [email removed] with your customer ID and additional details so we can investigate this matter further.
Home Owners STAY AWAY. We purchased a home in St. Louis and upon doing our final walk through, noticed home owner was using PODS for their moving needs and placed the container directly in front of the garage. There was no damage at the time of our walk through. Upon moving in we found the gutters on the front of the garage had been severely damaged (see pictures). It is painfully obvious when PODS came to remove the storage container, the truck and pod backed into the gutter which caused the damage.
Matthew, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your Case number so we may best assist.
This is the most unprofessional corporation ! This pod was picked up from my residence on Nov 12th 2025 ! They misplaced the pod and kept insisting that I still had it and continued to charge me for it ! Today is Feb 13th 2026 and they notified me today that they picked it up ! The right hand doesn't know what the left is doing and their communication skills are dismal at best!
We appreciate your feedback, Donald. Understanding the details of your experience is important to us, and we want to address your concerns. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
My experience with PODS was extremely disappointing and demonstrated a complete lack of communication and customer service. My POD was scheduled for delivery on a Saturday. Throughout the day, my delivery window continued to be pushed back. Around 4:00 p.m., near the end of the first delivery window, I called PODS and was assured that my container was the next stop on the driver's route. After waiting another two hours with no delivery and no update, I called back.
We appreciate your feedback and take your concerns seriously. It’s important for us to understand the details of your experience to improve our service. Please send us an email at [email removed] with your customer ID and additional details. We want to ensure this is addressed properly.
We set up to move a few months ago. The house we were going to buy fell through. So we had to have pods store our things and they said just let them know when we need our stuff. So fast forward we found a house. I called to get it delivered …
We appreciate your feedback and want to understand more about your experience. It's important to us that our customers feel supported during their moves. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
Not happy with my experience. The first driver that delivered one of my POD's for unloading took down internet lines that ended up laying in my front yard. Luckily there was no damage to my home. This POD had a gash in the side that looked …
We appreciate your feedback, Brenda, and are committed to understanding your experience. Your concerns about the delivery and condition of the storage option are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter…
Two and a half years ago, we used PODS to move from Austin to St. Louis, I have been singing their praises ever since. Not one thing damaged. We just unloaded the second POD for our move from St. Louis to McKinney. Not sure if it was the …
We appreciate your feedback and want to understand your experience better. Your concerns regarding the condition of your belongings are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 40%
- Worked hard and fast3 · 15%
- Turned up when they said2 · 10%
- Careful with belongings1 · 5%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Our delivery driver Billy B was on time, courteous and very helpful with tips on proper packing for my son's move to an apartment after 3 months of storage. Would recommend PODS.
We appreciate you taking the time to share this review with us, Jonathan! We have your back when you need us again!
While I tried to provide a good description on the website of how I would like the POD to be placed, it was inadvertently loaded on the truck backwards. When John arrived, he looked at the space, did some quick thinking, and was able to use the Podzilla to flip the POD around so it would be facing the right direction for easy loading and unloading. He went WAY above and beyond what many delivery drivers would have done!
Your positive review means a lot to us, Karen! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
John was the driver who came to deliver our POD. He was very careful as he placed the POD in the driveway! I found him to be very friendly and conscientious!
Thanks for the recognition, Laureen!
Wonderful experience!! Billy did a great job maneuvering into a very tight space on the street. Communication was great. I'd highly recommend!!
Thanks for the nice review! We're grateful to have been able to serve you, Anna!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional driver31
- courteous staff20
- easy process9
- punctual8
- container placement8
- drop off7
- packing tips4
- scheduling3
- helpful information2
- flexible loading2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- trustpilot.comreviews
- facebook.comsocial