PODS Moving & Storage
Moving and storage service in Salisbury, Maryland
Google rating
4.4
Ratings counted
252
Are 1 or 2 star
11.9%Above typical
The rating breakdown
30 of the 252 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 205 | 81.3% | |
| 4 star | 10 | 4.0% | |
| 3 star | 7 | 2.8% | |
| 2 star | 4 | 1.6% | |
| 1 star | 26 | 10.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 11.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They make you sign stuff before giving you a charge break down. I should have turned away right then and there. Thought they would cost less than competitors with the advertised 30% off promotion. Promotion did not apply to entire order as advertised. Not sure they even actually applied it in the end. Cost more than twice the numbers I was told on the phone, not including the extra time I wound up needing to rent them, but was not 'technically' lied to because how things were phrased- all hidden fees and fine…
Caine, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
PODS the overall company had been great until today. We needed to access our POD, so I called on a Friday and made an appointment fpr the upcoming Thursday (because they need a minimum 24 hour notice, which is 100% fine) The manager/whoever was supposed to be there WAS NOT THERE because something along the lines of 'there were no appointments on that day. The company said: "He will be there in 45 minutes. My husband & I went during his lunch brea, we did t have that time. We have all day access tomorrow..
We used PODS to move across the country from Maryland to California. I have to admit, the convenience of packing over the course of 4-5 days was a great fit for our family. Unfortunately, that is where the convenience ended. PODS was supposed to ship our container from Maryland to California to store in a storage facility while we traveled and looked for a house. When we found our house, we called in to schedule the delivery of our container.
Emily, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Update. Company paid back deductible. And their insurance paid for car being fixed. Do not know if the driver ever faced any action or not. Leaving scene of accident Your driver Brandon was delivering a POD to a neighbor on Friday April 11th around 7am. We got his name from the card left to give a review from the neighbor. He hit my son's car got out took pictures and left the scene of the accident. We discovered it and found we have it all on video. Filed a police report.
We're disappointed to see this, Angela. Please email [email removed] with your information so we can take a look and best assist.
I would give it no stars but the site won't let me. Don't use this company! I tried to make changes for my POD on the website, it would let you. I called customer service in (Nevada) I live in Delaware. The customer service agent said she …
We always aim for a seamless experience and we would like to learn more, Richard. Do you mind sending us an email to [email removed] with your customer ID so we can chat further?
This company dose not deserve one star. Do not do business with them. I have had a container stored for a number of months. I contacted PODS to access it well within the rules as laid out on the web site. Not only was the container …
John, we are very sorry to hear this. Please send us an e-mail with your customer ID to [email removed] so that we can look into this for you.
I have to give one star to leave this review. My experience with PODS stems from their failure to honor their contract with me. The PA driver said he couldn’t pick up the POD due to rain. Piss poor excuse considering they delivered it in …
Hi, Candi. We're disappointed your experience with us did not meet the level of satisfaction we expect to provide. Our team has been in contact with you regarding your concerns, and we will be looking into all necessary steps to improve our services for the future.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 50%
- Turned up when they said3 · 15%
- Worked hard and fast2 · 10%
- Price matched the quote1 · 5%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Keith, PODS driver 49312, was excellent! He called us when he was on his way to our home, arrived on time, picked up one containter and left another very efficiently, and was courteous and very professional. I particularly appreciated, without my asking, that he called the PODS company to tell them that the locks that were left with our first POD, (which he did not even deliver) did not work, alerting them that they may have to cut the lock off for us upon delivery of our container.
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Lauren! We can't wait to serve you again in the future!
PODS was a simple and easy way to do an interstate move at a reasonable price. After the delivery to my final destination & unloading, there was a snow storm, so timing was crucial! I would recommend using PODS and their 3rd party labor force.
Thanks for the recognition, Patricia!
The PODS Salisbury team are the best ❣️ Great communication called me ahead to let me know they are on the way. Very friendly and accommodating... Just love the team and the service 🙌❣️
Your positive review means a lot to us, Celia! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
When my POD was initially delivered the contents inside had shifted significantly and caused a bulge in the door, preventing it from being raised. Inez from the Salisbury, MD, warehouse came back out to assist. She raised and lowered the …
We appreciate you taking the time to share this review with us, Brian! We have your back when you need us again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff17
- pickup7
- pod placement7
- driver communication4
- packing tips4
- courteous driver3
- informative staff3
- easy drivers3
- final pick up2
- interstate move2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.