PODS Moving & Storage

Mr.Gonzales is the marketing manager for SA PODS. He sent me an email wanting me to recognize his drivers. Did the drivers do fine? Yes BUT the rest of the experience was one of the worst customer service experiences I’ve ever had. Rude, didn’t care and talk back to you on the phone when you called. They through my POD around so much it moved the washer and dryer 3 feet. They damaged a $2,000 safe, a new TV and several other items. The items shifted so much we couldn’t get the door open.

The worst experience we've EVER had with a company. They lost our container, forgot to ship it once they did locate it, and delayed our access to critical belongings such as our disabled child's wheelchair and medical supplies for over two weeks. Do NOT use them for cross-country moving.

This place is terrible!! I requested that the storage POD be picked up less than 10days after if was delivered. It wasn't picked up as requested and I received no call and or update as to why it wasn't picked up. I had to call three times to get the POD picked up and only after I had to be very stern on the phone did the storage POD get picked up. Well at least I received a message that would be but I'll probably have to drive out there again to check because you cannot trust these folks.

The POD was delivered promptly. The day after it was delivered, our circumstances changed ultimately not needing the POD. I received an email from the market manager, Jim Dunham, following up to make sure we were satisfied with their services. I have left two messages for Jim, with no call back. Very disappointing.

We started this move genuinely impressed with PODS. Our initial pickup in Frisco was excellent. The driver was professional, on time, communicative, and made the process incredibly easy. We were so pleased that we planned to use PODS for two additional out of state moves next month. Unfortunately, our Austin delivery completely changed our opinion.

This was, without exaggeration, the worst experience imaginable for anyone relocating across multiple states. The customer service was infuriating — every call was routed to an overseas call center, and the language barrier made even the simplest conversations unnecessarily difficult. I waited three days for a “manager” to call me back, and that call never came. They managed to pick up one POD on time, but the second wasn’t picked up until two weeks later.

Pods as a business is full of hidden and unsubstantiated fees. Their quotes certainly do not line up with what you end up paying. When asking for clarification im told that you have to pay for a delivery fee to have the pod delivered. Hidden fee if it’s a different city. If you keep the container for more than 2 days you are charged an additional half a month of “storage”. I was charged a storage fee for 7/21-8/21 although my pod is set to be delivered 7/24 I was only offered half a month “credit”.

The communication and drop off at the first location went smoothly, we got it all loaded up and scheduled to move to the second location. When the driver arrived there, I got a phone call that they could not take it down the driveway to place it by the garage on a flat surface due to the incline, he said the chains may break, and he wouldn't be able to control it. So he parked it NEXT to the driveway on the same incline 75 yards from where we needed it.