PODS Moving & Storage
Moving and storage service in Tualatin, Oregon
Its address is in Wilsonville, Oregon. It appears here because Google returns it for Tualatin.
Google rating
4.2
Ratings counted
339
Are 1 or 2 star
18.3%Well above typical
The rating breakdown
62 of the 339 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 246 | 72.6% | |
| 4 star | 25 | 7.4% | |
| 3 star | 6 | 1.8% | |
| 2 star | 18 | 5.3% | |
| 1 star | 44 | 13.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 18.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings5 · 10%
- Late, delayed or a no-show5 · 10%
- Items missing or never delivered3 · 6%
- Price rose after the quote2 · 4%
- Crew conduct2 · 4%
- Stopped responding2 · 4%
Counted across the 51 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
On July 1st of this year my husband and I utilized PODs to into our new house. Unfortunately, damage took place while the rep was unloading the POD in our driveway. They didn't account for the slope and clipped our gutter ripping it and causing damage. At that time, the rep was polite and explained what happened and asked me to sign the damage waiver that should have been signed before work was done.
We'd like to connect with you to learn more and address your concerns right away, Lindsey. Can you please email [email removed] with your customer ID?
I recently moved here from Texas using a POD. This is actually my second time using PODS. My first experience was awesome. The first half of this move was smooth. Yesterday, July 19th my POD was supposed to be delivered between 2-5. As usual I received the email and phone notification confirming my delivery. By 6:30 when I still hadn't heard from POD with an ETA I called to confirm that the POD was still on the delivery schedule for that day. The dispatcher tried to reach out to the driver, no response.
We are very sorry to hear about your second experience using PODS. Please send an e-mail to us at [email removed] so that we can try to get this resolved for you.
Price was great. The pod was clean. But the customer service was not acceptable. I scheduled my pod to be delivered on a Saturday so that we would have the weekend the unload. Friday night I never got my email for what time it was going to be delivered. Saturday morning I chatted online and someone told me it was going to come that day and to not worry. Well the day went by and it next came. I chatted again and they said that my pod wasn't even in my location.
Alli, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Damaged items, late drop off, hidden fees for required services depending on your destination city, incomplete information on what is needed to be done on the customers end. For example, you may need to pull permits or hire 'City Service', which in our case added $500 to the quote. Inconsistent coordination between their services--we received two e-mails with two different drop off times and a call with a different drop off time. Additionally, every time we called we had to wait 30 to 40 minutes.
Gabriel, we’re disappointed to see this. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
I am not satisfied with pods service. Initially when I was placing the order for different state,AZ with customer representative, I was told once I have new/correct address i can call pods back to receive pods container. But when I called after I got the new rental address in AZ, customer service said the container is still in origin site, oregon so container started departing after couple of days of my call and I received the container one week later.
Thank you for sharing your experience. We value your feedback and would like to understand your situation better. Your satisfaction is important to us, and we’d appreciate the opportunity to address your concerns.
Moving day did not start out how I expected. Only one of my two Pods were delivered yesterday. I kept calling Pods over and over to get an ETA on the delivery yesterday. One person said by 3. The other said by 6. I was up all night waiting for the final “sometime after 8pm” call that never came. The kicker, their online portal does not show any updates whatsoever! It just showed by 3:15pm.
Hi, Kimber. We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.
If you are on a schedule, PODS are not the way to go. We scheduled our redelivery for a Saturday. We had booked movers, gotten care for my brother who is disabled so we could move into our new home. 1 hour before the PODs were supposed to be delivered, I got a call saying that they were not coming and would be there THURSDAY. I explained that, this wouldn't work for our family as we only have the movers for a day and we had taken time off to do this move. Without the PODS we were at a stand still.
We want to help address your concerns, April. Please email [email removed] with your customer ID so we can assist you.
I used pods when moving to Oregon in 2017 and it seemed like an overall good experience. When using them in 2021 I had the complete opposite. First started with the associate that set up my pod with me. I had went through all the furniture that my partner and I owned and was told to get a specific pod size. I sslfy believed them and agreed to the side recommended to me. Everything seemed fine till we were loading our moving truck to take our belongings to POD warehouse in Wilsonville Oregon.
Hi, Mary! We’re disappointed to see this. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous52 · 29%
- Turned up when they said21 · 12%
- Worked hard and fast20 · 11%
- Kept in touch17 · 10%
- Careful with belongings9 · 5%
- Price matched the quote5 · 3%
Counted across the 177 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Good value for a cross-country move. The POD seems to be fairly waterproof as well, as it was delivered to us mid-hurricane and none of our things have incurred any water damage (that we've so far seen, we're still unpacking). The drivers are friendly and helpful but very hard to reach. My top complaint with PODS is their communication and ability to be reached.
Feedback such as yours is so important and we thank you for taking the time to provide it. We'll forward your thoughts to the right group as we continue to evaluate policy changes to meet our customers' needs.
Using PODS simplified my moving experience. Everyone I dealt with was knowledgeable and professional. cliff, the drop off person worked with me to ensure the container was easily loaded when placed. I had time to arrange (and re-arrange!) my belongings and cram in a few last minutes items. Brian picked it up right on time was careful, courteous and professional in loaded and taking away my goods. I feel my possessions are in good hands.
We're honored you chose PODS for your moving and storage needs, David! It was a pleasure working with you. Let's team up again in the future!
Great experience! When we went to schedule our move, the only date available was 3 weeks out but we needed the POD off our property in 10 days per our sales contract. I called PODS and was quickly placed with a representative who helped me navigate and we were able to get our POD moved in time. It is nice to talk to someone directly rather than going in circles on a corporate phone line. I was very impressed with how they handled and resolved our timing issue.
Thanks for the awesome review, David! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
By far the worst experience with any company ever period end of statement. Between covid and their inept buffoonery it took 11 months and 10k dollars to have a 10x10 unit sent from Texas to Oregon. The Benny Hill style esque phone tag and the constant shift in billing dates and the pile of lies fed to me at every turn, I also recorded the conversationsand took notes just to try and keep up with the vile conglomerate. One quote one price one representative. Make payment. Payments lost....
Micheal, we'd like to connect with you to learn more and address your concerns right away. Can you please email [email removed] with your customer ID?
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous drivers12
- responsive staff6
- container pickup3
- pod pick up3
- pod placement3
- short term storage2
- household storage2
- long distance move2
- precise placement2
- renovation storage2
- easy pick up2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews