PODS Moving & Storage

Go somewhere else. This is one of the worst companies I have ever dealt with. Very expensive to get the service I received. They did not deliver a single POD to me on time and were extremely unprofessional when I called to ask where they were and why they weren’t delivered. I revived most of my pods at least 2 days late. UPDATE: I reached out to this email only to be ignored. I have yet to interact with anyone at this company who actually cares.

Price quoted was not the price that was charged.... classic bait and switch. I will NEVER use PODS again and tell everyone I know. I wasted hours on the phone opening a case and repeatedly explaining (and re-explaining) and was never called back a single time. They misled me the entire way that I would be credited the overcharge. I can't overstate how disappointed I am with the entire PODS experience. If I could rate 0 stars I would!!!!!

Absolutely Appalled by My Experience with PODS Moving & Storage I am absolutely disgusted by the way PODS has handled my situation from start to finish. What should have been a simple, professional service turned into a weeklong nightmare of broken promises, damage, misinformation, and complete lack of accountability. I originally ordered a 12-foot POD but was told it was unavailable, so I was upgraded to a 16-foot unit at the same price. That part was fine.

They cancelled the day of our move leaving us without our belongings in our new home. A moving company moved out big furniture but we were in our new home without linens, kitchen items, clothing…. Everything we thought we’d have on day one in our new home. Expected a happy day, unpacking over the three days I took off of work. I had to drive to my old house (that wasn’t mine anymore) and climb through the pod to find pillows, blankets, coffee maker and more.

Absolute nightmare using PODS! Made a cross country move from CO to MA. Drop off and pick up in CO went as planned. Scheduled date for pod drop off at new address in MA and was guaranteed a morning drop off. Scheduled movers to unload the pod the afternoon of that same day with the pod being picked back up the day after. Morning came and went and still no pod, never got a message about drop off window. Called multiple times, over four hours of my day.

Terrible experience with PODS. Everything went smoothly scheduling the delivery, however the driver dropped the pod on the wrong side of the driveway. The instructions were very clear, "Facing the building, place on the left side of the driveway." Its ok, mistakes happen, and I called them and told them the situation. The rep I spoke to on the phone was very nice, and scheduled for them to come out the next day and move the pod. He also said I would not be charged for movement because it was their mistake.

We have had good experiences up until now until yesterday. We are moving and the pod was to be delivered yesterday. We were given a 3 hour window, have everything packed, staged, hired help arrived… then “Something happened”, the delivery window was nearing an end at 630 pm, which is after the managers at the Wilmington MA facility apparently go home and switch off for the night.

I hired Pods to move from Boston to Orlando. They sold me a good package and the quoted time frame of 3-5 days which was great. Fast forward to 2 days before delivery, they tried to take out the $539 one month rentals fee from my account more than 10 times, apparently the money went in on there side as a credit and not a payment for the invoice due. This took 4 days and many wasted hours in the phone.